I'm so shocked right now. I ordered a pizza with extra garlic parmesan sauce and there's no sauce. It's just cheese and bread. I called to let them know of the issue, very calmly, and was told I was incorrect. The manager said that there absolutely was and I'm really shocked to be implied I'm lying. I've gotten this pizza a dozen times and it's always so good and saucy. I got a credit but I'm so annoyed because it was implied I was lying.
If you were gonna give a credit, why not say we will send out another pizza right now for free?
I called back to just reorder with my credit and they couldn't find it, placed me on hold, and never came back
I get why this location has such poor reviews.
Atmosphere: 1
Food: 1
Service: 1
Leslie McMillin
Was told there was an $11.99 3 topping special, and I added a drink for delivery and was told the total was over $25! All sorts of hidden fees were added and as I was speaking with the manager she said oh, btw, we don't have red onions anymore, will white be ok? I specifically said red onions more than once and the girl taking my order didn't say a word.
I am so sick of shady businesses. I would have gotten the order with white onions and of course, they would have refused to comp the wrong order, as I have now seen on other reviews here.
I told them there are a TON of pizza places- NEVER going back to Pizza Hut again. Ever.
Christina Kenyon32
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Alex Hoffman
SERVICE: When you walk in nobody greets you or even notices you’re there. Everyone is in the back, and after waiting 10 minutes someone MIGHT come to the front to acknowledge you, if you’re lucky.
FOOD: The pizza itself was terrible. I PAID FOR EXTRA CHEESE — DIDN’T GET IT. Paid for a Pan pizza and they gave me Hand Tossed instead. Why am I even paying extra for things if they just give me whatever they feel like?
Terrible service, wrong order, and not worth the money. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Muchetta Cotton
Yea just go to ANY other pizza place here in cedar park. This Pizza Hut has the worse service you, the employees act like they don’t want to be there. They are rude and dismissive to customers. I’m not saying they gotta kiss my ass but I walk into a restaurant saying “hello how are you, order for blah blah blah” and I get annoyed energy it’s not gonna make me want to go back there. Don’t waste your time go to jets or dominos or Marcos but not this Pizza Hut
Atmosphere: 1
Food: 5
Service: 1
A. Zero
Should be rated a zero. Took 45 minutes to get a pick up order pizza and it looked and tasted atrocious. I just threw it in the trashcan instead of eating it.
Atmosphere: 1
Food: 1
Service: 1
Ricky towery
Was trying to make a order and the lady asked me if I wanted her to have the pizza ready for me to pick up and before I could answer her she hung up on me. Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
JayWhyDaGreat
You can’t go wrong at Pizza Hut!!!!
Atmosphere: 5
Food: 5
Service: 5
ThugFox Gamer
On 07/22/25 I went into the Pizza Hut for the Tuesday 2-dollar Personal Pan Deal. For the price for what I'm getting it's not bad at all. The only issue I had was the struggle taking the pizza out of the pasta bowls. But nonetheless for 4 personal pans it's the size of a Large Pan pizza. This picture here shows them in the Large Box they got. Very good value make sure to order it yourself when you can this July on every Tuesday ❤️.
Atmosphere: 3
Food: 3
Service: 3
Apollo De Jesus
People were waiting in lobby and was not helped. I came in a there is a bell that sounds off and nobody came or acknowledged anybody’s presence. Phone rang and nobody answered and I mind you I can see about 3 people making the pizza in the back. Then manager finally came and gave me my order and when I got to my car. I just checked just to be sure. And the cheese stick was just regular. At this point I’m just frustrated at this place but I had to correct this issue cause I paid extra. One saving grace was this driver with glasses was actually nice enough to help. He said it will take 15 mins to make but manager gave me an uncut cheese stick for another customer take out order that has been sitting on the carry out holder. This manager needs to learn customer service is key to business. I always go to this store but today was just bad and it was not even too busy. Just lack of customer service. Kudos to the driver but the lady manager gets a Z minus for just not being a leader. So I’ll drive a little further and take my business somewhere else to get better service.👎🏽👎🏽👎🏽
Unhygienic. Got two pizzas and found hair in both. Also got wrong order
Sam Hann
It was very disappointing customer service. When i came in to store my order was ready cahier left right away without greeting I waited almost 20 minutes even asking someone in the kitchen to help me but still no response. I will never come back here again. I am writing this review while waiting for to pick up my order. After long time she came and she was so rude looks like she does not like her job at all.
Alexia Schweiger
I ordered pizza and wings last night, when it arrived it was under cooked. When I tried to explain to the manager on the phone that it was under cooked. She blamed the extra sauce would make it mushy. The thing is that the top part of the pizza was a light tan color. It was clearly under cooked. It was not the part of the dough that’s had the sauce. She did not allow me to explain she just assumed. And I did not want a credit I wanted a refund but I understand it being a bundle she can’t give me a full refund.
Atmosphere: 1
Food: 1
Service: 1
Sara Lyon
GREAT food and hella good service but very under staffed. One guy that works weekends is always busting his butt and is always by him self. I think his name is Mike. He deserves a pay raise for running the show and some help. Not fair for him to bust his ass by him self to make everything to perfection!!!
Atmosphere: 3
Food: 4
Service: 4
Chris Ahn
Ordered onlined and picked that up. Pizza ready very soon and shop looks small and clean. There is no dinning in option. Pizza seems expensive but taste good.
I'm so shocked right now. I ordered a pizza with extra garlic parmesan sauce and there's no sauce. It's just cheese and bread. I called to let them know of the issue, very calmly, and was told I was incorrect. The manager said that there absolutely was and I'm really shocked to be implied I'm lying. I've gotten this pizza a dozen times and it's always so good and saucy. I got a credit but I'm so annoyed because it was implied I was lying.
If you were gonna give a credit, why not say we will send out another pizza right now for free?
I called back to just reorder with my credit and they couldn't find it, placed me on hold, and never came back
I get why this location has such poor reviews.
Atmosphere: 1
Food: 1
Service: 1
Was told there was an $11.99 3 topping special, and I added a drink for delivery and was told the total was over $25! All sorts of hidden fees were added and as I was speaking with the manager she said oh, btw, we don't have red onions anymore, will white be ok? I specifically said red onions more than once and the girl taking my order didn't say a word.
I am so sick of shady businesses. I would have gotten the order with white onions and of course, they would have refused to comp the wrong order, as I have now seen on other reviews here.
I told them there are a TON of pizza places- NEVER going back to Pizza Hut again. Ever.
Terrible service
Atmosphere: 1
Food: 1
Service: 1
SERVICE: When you walk in nobody greets you or even notices you’re there. Everyone is in the back, and after waiting 10 minutes someone MIGHT come to the front to acknowledge you, if you’re lucky.
FOOD: The pizza itself was terrible. I PAID FOR EXTRA CHEESE — DIDN’T GET IT. Paid for a Pan pizza and they gave me Hand Tossed instead. Why am I even paying extra for things if they just give me whatever they feel like?
Terrible service, wrong order, and not worth the money. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Yea just go to ANY other pizza place here in cedar park. This Pizza Hut has the worse service you, the employees act like they don’t want to be there. They are rude and dismissive to customers. I’m not saying they gotta kiss my ass but I walk into a restaurant saying “hello how are you, order for blah blah blah” and I get annoyed energy it’s not gonna make me want to go back there. Don’t waste your time go to jets or dominos or Marcos but not this Pizza Hut
Atmosphere: 1
Food: 5
Service: 1
Should be rated a zero. Took 45 minutes to get a pick up order pizza and it looked and tasted atrocious. I just threw it in the trashcan instead of eating it.
Atmosphere: 1
Food: 1
Service: 1
Was trying to make a order and the lady asked me if I wanted her to have the pizza ready for me to pick up and before I could answer her she hung up on me. Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
You can’t go wrong at Pizza Hut!!!!
Atmosphere: 5
Food: 5
Service: 5
On 07/22/25 I went into the Pizza Hut for the Tuesday 2-dollar Personal Pan Deal. For the price for what I'm getting it's not bad at all. The only issue I had was the struggle taking the pizza out of the pasta bowls. But nonetheless for 4 personal pans it's the size of a Large Pan pizza. This picture here shows them in the Large Box they got. Very good value make sure to order it yourself when you can this July on every Tuesday ❤️.
Atmosphere: 3
Food: 3
Service: 3
People were waiting in lobby and was not helped. I came in a there is a bell that sounds off and nobody came or acknowledged anybody’s presence. Phone rang and nobody answered and I mind you I can see about 3 people making the pizza in the back. Then manager finally came and gave me my order and when I got to my car. I just checked just to be sure. And the cheese stick was just regular. At this point I’m just frustrated at this place but I had to correct this issue cause I paid extra. One saving grace was this driver with glasses was actually nice enough to help. He said it will take 15 mins to make but manager gave me an uncut cheese stick for another customer take out order that has been sitting on the carry out holder. This manager needs to learn customer service is key to business. I always go to this store but today was just bad and it was not even too busy. Just lack of customer service. Kudos to the driver but the lady manager gets a Z minus for just not being a leader. So I’ll drive a little further and take my business somewhere else to get better service.👎🏽👎🏽👎🏽
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unhygienic. Got two pizzas and found hair in both. Also got wrong order
It was very disappointing customer service. When i came in to store my order was ready cahier left right away without greeting I waited almost 20 minutes even asking someone in the kitchen to help me but still no response. I will never come back here again. I am writing this review while waiting for to pick up my order. After long time she came and she was so rude looks like she does not like her job at all.
I ordered pizza and wings last night, when it arrived it was under cooked. When I tried to explain to the manager on the phone that it was under cooked. She blamed the extra sauce would make it mushy. The thing is that the top part of the pizza was a light tan color. It was clearly under cooked. It was not the part of the dough that’s had the sauce. She did not allow me to explain she just assumed. And I did not want a credit I wanted a refund but I understand it being a bundle she can’t give me a full refund.
Atmosphere: 1
Food: 1
Service: 1
GREAT food and hella good service but very under staffed. One guy that works weekends is always busting his butt and is always by him self. I think his name is Mike. He deserves a pay raise for running the show and some help. Not fair for him to bust his ass by him self to make everything to perfection!!!
Atmosphere: 3
Food: 4
Service: 4
Ordered onlined and picked that up. Pizza ready very soon and shop looks small and clean. There is no dinning in option. Pizza seems expensive but taste good.
Atmosphere: 4
Food: 5
Service: 4
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