Schlotzsky's

Schlotzsky's is my favorite sandwich shoppe. I love their sourdough bread and fresh ingredients!

Atmosphere: 5

Food: 5

Service: 5

My experience at this Schlotzsky was sub par. We generally enjoy their sandwiches. I decided to stray from my favorite as I love what is called a French Dip Sandwich. The sourdough “bun” was fine but I was very disappointed in the insides of the sandwich and what was supposed to be Au jus. I was having trouble taking a bite without dragging the roast beef out too- it was gristly and had a lot of fat. The amount of meat would have been satisfactory had it been edible. I also had trouble ID’ing the cheese.
I ate the bread, gave my dog the meat and threw away the Au Jus.
I have been to this location in the daytime and never had trouble so not sure of the cause. I also eat at the one off of Bell/Whitestone which is where I purchased a special that is the next issue I encountered
Then there was problem #2. Schlotzsky had a Thank you day (I believe Dec. 5 th and they had a Special Offer where you bought a pack of Cinnabons and received a card to use to get Buy 1 Get 1 Free as often as every 7 days for a whole year!!!! So I bought the Cinnabon’s and one of the team at the Bell/Whitestone location helped me register my code. I should of used it that night as I also picked up dinner there but the person ringing me up didn’t know how to use the code and I’d already had a pretty long wait at the counter. (You had to go into the property to obtain the card with the code & buy the cinnamon rolls.)
So I opted not to start over again and figured I’d just use it the next time, (and there was only 1 employee where I obtained and was given info on the promotion - and she (with the patience of a saint) spent more than 40” explain it several times to a gentleman that had trouble processing how it all is supposed to work.
Once you have your code you can use it in store OR online……..at least that’s what I was told and read -and the app is set up to be able to use the code in an offer area. Anyway - you guessed it. Didn’t work online but I went ahead with my order and figured I’d have the person at Schlotzsky help me.
Well-wrong again. She had no idea what I was talking about. I was frustrated so I took our meals and left. Another disappointment.
I’m down about $20 in sandwiches and $40 in Cinnabon. I should have it in my pocket. I feel like I’ve been scammed. I’m going to try to reach out to their headquarters and see what I can do about this.
In the meanwhile, I would definitely recommend you try anything but the beef sandwich should you eat there.

Atmosphere: 2

Food: 2

Service: 2

The absolute worst Schlotzsky’s I’ve ever been to and this is has been a consistent experience of mine which is the worst part. No gluten free dough available ever. No chicken available. I mean it’s just the worst experience especially for dietary restrictions and the price you pay for mid MID food.

Bad service

Atmosphere: 2

Food: 3

Service: 1

Got my drive through order wrong - repeatedly called to resolve or get get credit back. 2 messages left by employee and never got a call. Definitely won't visit this location.

Food: 1

Service: 1

I went to this location with my young daughter, we ordered at 8:51pm and were the only people in the drive thru. I could see the order screen, we were the only order to be made. The guy handed me my drink and then walked away to start cleaning/closing down the store. It’s not even 9pm and he’s started shutting down an hour early. I sit in my car for 25 minutes before I finally realize they’ve forgotten about me, my food has been sitting there just waiting to be handed to me, and I finally honk to get their attention. Another guy comes from the back, says nothing at all but hands me my food and closes the window. I got down and asked for a receipt so that I could call and speak to someone about my experience. I called the store and of course no one answers and their voicemail has never been set up. I use schlotzsskys all the time for large orders on game days, but this situation and the lack of care has rubbed me the wrong way. I definitely won’t be coming back to this location!

Atmosphere: 1

Food: 4

Service: 1

Service was fast, food was good. Exactly what the doctor ordered

Great customer service. The lady in drive is friendly and FAST! please appreciate her seems like a very good worker :)

Atmosphere: 5

Food: 5

Service: 5

We arrived at 8:35 PM, ordered our food, and were met with immediate rudeness from the cashier who didn’t greet us or show any professionalism. After receiving our food around 8:40 PM, we were told it was bagged “because we close in 11 minutes,” despite the posted closing time on the door being 10am-10pm daily (after w elect we looked it up and it stated saturdays and sundays closing at 9:00 PM but put that somewhere.) At 8:53 PM, an employee loudly yelled across the restaurant, “WE CLOSE IN 15 SECONDS,” effectively kicking us out before the actual closing time. This was not only unprofessional but completely unacceptable, especially considering the sign on the door and online clearly states the restaurant is open until 9:00 PM or later. The lack of courtesy, rushed service, and blatant disrespect for both your customers and your posted hours reflect extremely poor management and customer service.

Atmosphere: 1

Food: 4

Service: 1

Doordash had My order wrong,I had to call the store and they were willing to remake it. They were super nice and I'm grateful for that

Atmosphere: 5

Food: 5

Service: 5

Great food but last 3 times I’ve had their cookies they’ve been undercooked.

The drive-thru took way too long (were sitting nearly 15 minutes after placing our order), but aside from that, the sandwiches were so good! Almost worth the wait😉

Atmosphere: 5

Food: 5

Service: 5

Ordered online picked up in drive thru customer service was great and efficient beautiful smile

Food: 5

Service: 5

Recommended dishes: Schlotzsky's Potato Chips

I ordered a deluxe original with no onions. I said it twice because the employee asked twice. My sandwich still came with onions. This isn’t the first time this store just doesn’t listen to what we order or if the do listen the just don’t care. When I called the store the girl that answered said “WE’RE CLOSED!” I said I know I was just in the drive thru and asked for no onions and there was onions on my sandwich can you make it right by giving me another tomorrow and she said these employees won’t be here… then I asked to speak to a manager and she said she’s not here. I said ok I’ll leave a review. No onions is not a small thing they make everything taste like onions…. Not happy.

Atmosphere: 1

Food: 1

Service: 1

Quick in and out. Nice modern clean, took my order quickly, no line at 11:50, thought it would be buzzing. Food hot, I like their soda flavor machine and chopped ice. Decor inside is colorful and modern.

Atmosphere: 5

Food: 5

Service: 5