I feel like Walmart as a company used to be much better 5-10 years ago. Since then they've fallen apart. Every aisle is a cluttered mess and many of the employees give you the "I'd rather be anywhere else than here" look. These are a couple of the pictures I took next to the check-out.... I will definitely not be coming back. The target down the road is much cleaner and organized.
Cassidy T.
Not usually one to leave bad reviews, but their customer service today was terrible. Was looking for a specific vacuum that showed in stock online. Couldn't find it so I asked an employee if they might have some in the back. She told me to find someone with a team lead badge on so I did. The customer service manager looked the item up and told me they do have it but if it's not on the floor it may be in the back or on the truck still. They stood there and just waited for me to walk away because I guess they weren't willing to check for me. I said "oh so that's it?" "Yes ma'am". Frustrating to say the least.
Kyle M.
We visited on Saturday feb 27, this had to be one of the most disorganized, poorly stocked and unmaintained Walmart's I have ever been in. There is a difference between a store being busy and a store that just has zero sense of direction. The store manager, district manager and regional manager should all be reprimanded for the "**** hole" of a store this is.
Kira Oelschlager
Open. In the middle of pandemic and freezing winter storms. Very nice, well stocked.
Me Y.
I ordered a delivery order for groceries. It was against my better judgment, because I've had issues before. However, I wasn't feeling well. The delivery person left out an item and I called the store. The rep I could tell was young and new. First he told me I needed to call DoorDash. I asked to speak to a manager. He told me the manager didn't want to speak to me. Manager was Gary.
Ariel S.
Electronics supervisor told employee "If this isn't going to be done in an hour, just go home now" it was a whole display in the middle of the traffic between rows of shoppers. 6pm.
K.W. R.
This review pertains to the Walmart grocery ordering and pickup service. For years we always shopped at a well known Texas grocery store chain. After having several issues with the quality of fresh fruits and vegetables we received we decided to give Walmart a try. Personally I find the Walmart app easier to use and it's much more responsive. The quality of fruits and vegetables is excellent. Ordering and pickup are simple and efficient. The staff are always courteous and wait time for groceries to be placed into our vehicle is very short. Overall, it is a pleasant experience.
Nichole M.
The COVID precautions are ridiculous and don't make any sense. Shouldn't have to go through a maze to get in or out of the store. That to me causes major safety issues in the event of an emergency. Take the maze down!! And only having 1 working door!? VERY DANGEROUS AND SO POINTLESS!!
David S.
This is the best store in the area (Walmart). #2 in the nation. Just a pleasure. Thanks!
Thomas G.
I live in the area and have had numerous problems with this store and their management. No problems with the employees however, this store is the worst managed store I've ever been to. They couldn't care less about any of the issues going on in their store nor do they care about your customer experience at all. Even when confronted about things management completely blows you off and makes you feel like the Jack-***. In addition, they have problems with not helping shoppers out and continuously close early and lock people out even when they should still be open. If you're shopping in the area I recommend going directly across the street to HEB, they are MUCH friendly, have a great staff, and genuinely care about their shoppers. Don't waste your time or money at Walmart.
I just want to say I'm also doing a BBB report as well. I went to Walmart on 6/6/20 with my 8 year old niece and 2 year old nephew to get get stuff for the pool. Well my niece liked to sit inside the cart and hold the stuff and my nephew was sitting in front of the cart. Well we picked a couple things out swim vest float for my nephew and other stuff. Mind you this isn't my first bad experience at that store. Well we went to self checkout. I proceeded to scan everything in the cart as my niece handed it to me making sure I got everything even seen if she might have been sitting on something. Well everything was scanned and I noticed and another shopper checking out noticed that Megan the clerk was watching me as I scanned everything. So I go to leave she's like did you scan the down vest I said yes it just couldn't fit in the bag as it was big. Well at this point I'm embarrassed she gets the other lady Patricia who I have encounters before she say can you see if she purchased this cause I didn't see her scan it. So I'm pissed at this point then she scan my receipt what do you know I did scan the vest so all that for nothing. Then I ask for the manager who was of no help that day and her name I wrote down, but didn't write it correctly because my hands was shaking and I was embarrassed and it was in from the of my niece and nephew. Megan and Patricia have no ideal how to treat African American customers and I say that because the other women Taneshia which I got her information watched her watch me the entire time. I was soooo angry and now I do not even go to that Walmart let alone any Walmart at all. This is the 3rd time something like that happened to me at that particular Walmart.
Donna C.
I like this Walmart. Friendly employees, consistent employees(low turnover) since I see the same employees a bunch. Customer service very friendly and efficient.
Michelle D.
Today I had $260 worth of groceries and tried to pay with an electronic gift card that was sent to me. I had just used it in the store yesterday through the self check and all I had to do was scan it and I even had an associate help me with it. The associate would not scan the gift card for me and there I was standing there with a basket full of groceries with my 6 year old and my husband who is currently on hospice care. I had my husband on a two hour oxygen tank sitting in the care waiting for my son and I to get supplies that we had not been a to get for a while now. we drove from Lago Vista to go to that store. The associate told me they couldn't scan it because of fraud which I understand but I had just used the day before. They said i had to make a copy of it which I'm is the same as scanning it on my phone. I dont see what the big issue was. they told me I could go across the street to the ups store and print it out. im pretty sure I could have gone to HEB and they would have been more than happy to go above and helping out a customer. I was not happy with the customer service. the gift card clearly said I could use it online or in the store. it said nothing about me have g to print it out. I was lucky to have had my credit card on me to pay for the groceries. I just sat there and cried. i didn't have that much time to waste due to my husband waiting in the car on his oxygen tank that was only good for two hours. I'm really saddened for the fact that they couldn't print it out for me or just scan the gift card. I will not be going back to this location again.
Sarah J.
The gentleman named JB should get a raise. He was so helpful at this Walmart. He kindly helped me carry out 2 bikes. Another guy, looked like a manger, had no interest or intention to help me even though I asked him.So kind of JB to help me when I have back issues and couldn't lift two bikes alone!! Merry Christmas JB. You should be the manager!!
Frank G.
Me and my wife went shopping for Thanksgiving at walmart in Walton way in cedar park, we been shopping there for 10 years already, due to our work schedules we have to shop late in the evening around 10pm or 11pm at night, we have alot of groceries and standing on the side of the isle adding up what we have and see what else we need when the wireless electric floor cleaner that drives it self came up behind us and stop in its track, and a walmart employee older man with kinda long hair in a pony tail and glasses said it ain't gonna move by people standing in it's way, I was like ok you don't have to be rude and hopped in it and rode off and was mumbling words the whole way down the isle, what ever didnt bother me and we get inline to check out and they have no cashiers and we have alot of groceries so it was all self check out, se when my wife asked if someone could help us another man said why, but he eventually got someone, now for the 3rd strike we need another basket so I went up to the front of the registers and there was 10 empty carts so when I grabbed one a older lady with white grayish hair says standing down the isle, bingo thanks for taking my carts very rude, wow man where is the customer service and holiday spirit, well anyways I'm not mentioning names all though I should post them I'm not like that, the only person that was nice was the lady checking us out at the register's and her name was Linda, Linda thank you very much.
I feel like Walmart as a company used to be much better 5-10 years ago. Since then they've fallen apart. Every aisle is a cluttered mess and many of the employees give you the "I'd rather be anywhere else than here" look. These are a couple of the pictures I took next to the check-out.... I will definitely not be coming back. The target down the road is much cleaner and organized.
Not usually one to leave bad reviews, but their customer service today was terrible. Was looking for a specific vacuum that showed in stock online. Couldn't find it so I asked an employee if they might have some in the back. She told me to find someone with a team lead badge on so I did. The customer service manager looked the item up and told me they do have it but if it's not on the floor it may be in the back or on the truck still. They stood there and just waited for me to walk away because I guess they weren't willing to check for me. I said "oh so that's it?" "Yes ma'am". Frustrating to say the least.
We visited on Saturday feb 27, this had to be one of the most disorganized, poorly stocked and unmaintained Walmart's I have ever been in. There is a difference between a store being busy and a store that just has zero sense of direction. The store manager, district manager and regional manager should all be reprimanded for the "**** hole" of a store this is.
Open. In the middle of pandemic and freezing winter storms. Very nice, well stocked.
I ordered a delivery order for groceries. It was against my better judgment, because I've had issues before. However, I wasn't feeling well. The delivery person left out an item and I called the store. The rep I could tell was young and new. First he told me I needed to call DoorDash. I asked to speak to a manager. He told me the manager didn't want to speak to me. Manager was Gary.
Electronics supervisor told employee "If this isn't going to be done in an hour, just go home now" it was a whole display in the middle of the traffic between rows of shoppers. 6pm.
This review pertains to the Walmart grocery ordering and pickup service. For years we always shopped at a well known Texas grocery store chain. After having several issues with the quality of fresh fruits and vegetables we received we decided to give Walmart a try. Personally I find the Walmart app easier to use and it's much more responsive. The quality of fruits and vegetables is excellent. Ordering and pickup are simple and efficient. The staff are always courteous and wait time for groceries to be placed into our vehicle is very short. Overall, it is a pleasant experience.
The COVID precautions are ridiculous and don't make any sense. Shouldn't have to go through a maze to get in or out of the store. That to me causes major safety issues in the event of an emergency. Take the maze down!! And only having 1 working door!? VERY DANGEROUS AND SO POINTLESS!!
This is the best store in the area (Walmart). #2 in the nation. Just a pleasure. Thanks!
I live in the area and have had numerous problems with this store and their management. No problems with the employees however, this store is the worst managed store I've ever been to. They couldn't care less about any of the issues going on in their store nor do they care about your customer experience at all. Even when confronted about things management completely blows you off and makes you feel like the Jack-***. In addition, they have problems with not helping shoppers out and continuously close early and lock people out even when they should still be open. If you're shopping in the area I recommend going directly across the street to HEB, they are MUCH friendly, have a great staff, and genuinely care about their shoppers. Don't waste your time or money at Walmart.
Restaurantji Recommends
I just want to say I'm also doing a BBB report as well. I went to Walmart on 6/6/20 with my 8 year old niece and 2 year old nephew to get get stuff for the pool. Well my niece liked to sit inside the cart and hold the stuff and my nephew was sitting in front of the cart. Well we picked a couple things out swim vest float for my nephew and other stuff. Mind you this isn't my first bad experience at that store. Well we went to self checkout. I proceeded to scan everything in the cart as my niece handed it to me making sure I got everything even seen if she might have been sitting on something. Well everything was scanned and I noticed and another shopper checking out noticed that Megan the clerk was watching me as I scanned everything. So I go to leave she's like did you scan the down vest I said yes it just couldn't fit in the bag as it was big. Well at this point I'm embarrassed she gets the other lady Patricia who I have encounters before she say can you see if she purchased this cause I didn't see her scan it. So I'm pissed at this point then she scan my receipt what do you know I did scan the vest so all that for nothing. Then I ask for the manager who was of no help that day and her name I wrote down, but didn't write it correctly because my hands was shaking and I was embarrassed and it was in from the of my niece and nephew. Megan and Patricia have no ideal how to treat African American customers and I say that because the other women Taneshia which I got her information watched her watch me the entire time. I was soooo angry and now I do not even go to that Walmart let alone any Walmart at all. This is the 3rd time something like that happened to me at that particular Walmart.
I like this Walmart. Friendly employees, consistent employees(low turnover) since I see the same employees a bunch. Customer service very friendly and efficient.
Today I had $260 worth of groceries and tried to pay with an electronic gift card that was sent to me. I had just used it in the store yesterday through the self check and all I had to do was scan it and I even had an associate help me with it. The associate would not scan the gift card for me and there I was standing there with a basket full of groceries with my 6 year old and my husband who is currently on hospice care. I had my husband on a two hour oxygen tank sitting in the care waiting for my son and I to get supplies that we had not been a to get for a while now. we drove from Lago Vista to go to that store. The associate told me they couldn't scan it because of fraud which I understand but I had just used the day before. They said i had to make a copy of it which I'm is the same as scanning it on my phone. I dont see what the big issue was. they told me I could go across the street to the ups store and print it out. im pretty sure I could have gone to HEB and they would have been more than happy to go above and helping out a customer. I was not happy with the customer service. the gift card clearly said I could use it online or in the store. it said nothing about me have g to print it out. I was lucky to have had my credit card on me to pay for the groceries. I just sat there and cried. i didn't have that much time to waste due to my husband waiting in the car on his oxygen tank that was only good for two hours. I'm really saddened for the fact that they couldn't print it out for me or just scan the gift card. I will not be going back to this location again.
The gentleman named JB should get a raise. He was so helpful at this Walmart. He kindly helped me carry out 2 bikes. Another guy, looked like a manger, had no interest or intention to help me even though I asked him.So kind of JB to help me when I have back issues and couldn't lift two bikes alone!! Merry Christmas JB. You should be the manager!!
Me and my wife went shopping for Thanksgiving at walmart in Walton way in cedar park, we been shopping there for 10 years already, due to our work schedules we have to shop late in the evening around 10pm or 11pm at night, we have alot of groceries and standing on the side of the isle adding up what we have and see what else we need when the wireless electric floor cleaner that drives it self came up behind us and stop in its track, and a walmart employee older man with kinda long hair in a pony tail and glasses said it ain't gonna move by people standing in it's way, I was like ok you don't have to be rude and hopped in it and rode off and was mumbling words the whole way down the isle, what ever didnt bother me and we get inline to check out and they have no cashiers and we have alot of groceries so it was all self check out, se when my wife asked if someone could help us another man said why, but he eventually got someone, now for the 3rd strike we need another basket so I went up to the front of the registers and there was 10 empty carts so when I grabbed one a older lady with white grayish hair says standing down the isle, bingo thanks for taking my carts very rude, wow man where is the customer service and holiday spirit, well anyways I'm not mentioning names all though I should post them I'm not like that, the only person that was nice was the lady checking us out at the register's and her name was Linda, Linda thank you very much.