I’m upset because I normally go at lunch time and I go a lot during the week there’s times that I go 2 times in a day I have never ever gone at night, well I’m going to give night people one star even the manager that night he wears black glasses he was so very i professional I will go tomorrow during lunch asking for regional manager information, we i approached they employee didn’t even have salad so i had to wait now you tell me it wasn’t even busy how can I wait for you and you can’t wait for me to decide and THINK of what I WANT in MY BOWEL!! Then I get to to the cashier i noticed the man and asked him are you the manager I explained to him that there’s no rush to tell his employees to slow down he said there actually are times they have to hurry I said I ok because if you rush them then this happens I showed him where I can’t even get beans anymore because when I take it it of the bag it will spill like last time where they didn’t even close it right well I took it out of the bag what I had ordered and I said yeah look again they didn’t close it right and he just walked away so very unprofessional not a I’m sorry nothing!! Just walked towards the back where the online ordered are being made. Then I told the cashier look at this persons foil the next customer that was behind me it was sour cream smeared on the lid that’s completely laziness!!! What ever happened to hearing the customer out???
Vegetarian options: I haven’t seen ANY VEGAN LABELS the employees are rushing you to get you out of there to even decide what you want!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Salad
Mario Barbaro
Overcharged me, always understaffed, horrible and entitled attitude from the kids they hire, and cannot handle more 1 person at a time. My last straw with this place was ordering online and being blatantly ignored with about 6 other customers behind me at the pickup line. After I was forced to go inside a DoorDash order got their stuff right away and 45 minutes later I never received my food. The absolute worst chipotle I have ever been to 0/10 would not recommend.
Recommended dishes: Chipotle Burrito Bowl
Leah Grotzinger
Let me start by saying we order from this Chipotle every week. The food quality hasn’t been an issue, but there seems to be a consistent lack of employees being staffed. We usually order ahead on the app and on our most recent visit there was absolutely nobody at the Chipotlane and a line of cars wrapped around the building to collect their food. This isn’t the first time we’ve had this issue either - they need to DO BETTER when it comes to having enough people to properly get the food to the customer.
Atmosphere: 1
Food: 4
Service: 1
Dan Mendoza
The only reason I come to this location is that it’s the closest in distance for me, but I’m going to start driving to either to Selma or New Braunfels.
I have gotten terrible service from this location. Any delivery orders we receive are wrong or missing items, so I end up having to pay a delivery fee AND waste gas to go get the issue resolved. The portion sizes are small and inconsistent. Stale chips. And I have also received raw chicken two times. Everyone is very young and will ignore you if you come inside needing help.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Tortilla on the Side, Chipotle Burrito Bowl, Chips
Ashley Maverick
The food was super fresh and flavorful, props to the cooks! And they did a great job handling allergies even during lunch hour.
Dietary restrictions: We have chicken, pinto, and dairy allergies and were able to safely eat here with great accommodations and care
Kid-friendliness: My kiddo loves eating here. They have baby chairs and kid friendly food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Build Your Own
Dustin Kotara
Completely messed up my order and wouldn't replace it with what I ordered. I will never go back here.
Food: 1
Service: 1
Deeanna
Ordered lunch for myself and my son, I got a double chicken bowl and he got a chicken burrito. The chicken in both of our meals were undercooked, as I stated above I got double chicken however the undercooked chicken I did receive was NO where near a double chicken portion.
Food: 1
Service: 1
BladeRanger
Absolutely horrible. They were very skimpy with the amount of food they gave us. On top of that I asked for salsa and they absolutely slathered my burrito with it to the point where it was dripping out. I when I took a bite the salsa had an extremely overwhelming metal flavor. The spiciness was unbearable, and I'm mexican so I have a pretty high tolerance for spice. Worst Chipotle.
Atmosphere: 2
Food: 2
Service: 1
Mike C
It’s Chipotle. Food was great, employees were super polite and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Burrito Bowl
Tonya Carlson
We placed an order for pick up. Our food portions were so small. I tried calling the store to talk to a manager and you get routed back to your order confirmation email. You can’t talk to anyone. The only way to talk to someone is to go back to the store. Pretty disappointed.
I was out with my dog and I needed a place with a drive thru. Knowing they had one I went. I had never gone through the drive thru had always gone inside. I noticed no menu to order from I thought you ordered at the window. I got to the window and the man said it was only for mobile pick ups, and closed the window. Instead of having good customer service and saying, let me go ahead and take your order, but Just for future, it is for Moble pick up. Not very customer friendly.
Bryan Pierson
Portions are too small. Had to ask three times and then was charged 3 times for smal burrito.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Chips
Ken Wilson
The last two visits the customer service was terrible and there was not much meat choices to choose from, so I got chicken but I had to get double on my bowl because they only give you a table spoon full of meat and charged me $64 for two bowls and two burritos? Chips seem to be stale and salty all the time, Guacamole was dark and not fresh looking
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Pulled Pork
Fred Hunter
Getting better every visit.
Atmosphere: 4
Food: 5
Service: 5
Laura McMinn
I ordered steak tacos with cheese, sour cream, and lettuce. I basically got just sour cream on a Tortilla with *sprinkles* of steak and cheese. Absolutely ridiculous proportions and I'm beyond upset about how much this cold food cost.
I’m upset because I normally go at lunch time and I go a lot during the week there’s times that I go 2 times in a day I have never ever gone at night, well I’m going to give night people one star even the manager that night he wears black glasses he was so very i professional I will go tomorrow during lunch asking for regional manager information, we i approached they employee didn’t even have salad so i had to wait now you tell me it wasn’t even busy how can I wait for you and you can’t wait for me to decide and THINK of what I WANT in MY BOWEL!! Then I get to to the cashier i noticed the man and asked him are you the manager I explained to him that there’s no rush to tell his employees to slow down he said there actually are times they have to hurry I said I ok because if you rush them then this happens I showed him where I can’t even get beans anymore because when I take it it of the bag it will spill like last time where they didn’t even close it right well I took it out of the bag what I had ordered and I said yeah look again they didn’t close it right and he just walked away so very unprofessional not a I’m sorry nothing!! Just walked towards the back where the online ordered are being made. Then I told the cashier look at this persons foil the next customer that was behind me it was sour cream smeared on the lid that’s completely laziness!!! What ever happened to hearing the customer out???
Vegetarian options: I haven’t seen ANY VEGAN LABELS the employees are rushing you to get you out of there to even decide what you want!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Salad
Overcharged me, always understaffed, horrible and entitled attitude from the kids they hire, and cannot handle more 1 person at a time. My last straw with this place was ordering online and being blatantly ignored with about 6 other customers behind me at the pickup line. After I was forced to go inside a DoorDash order got their stuff right away and 45 minutes later I never received my food. The absolute worst chipotle I have ever been to 0/10 would not recommend.
Recommended dishes: Chipotle Burrito Bowl
Let me start by saying we order from this Chipotle every week. The food quality hasn’t been an issue, but there seems to be a consistent lack of employees being staffed. We usually order ahead on the app and on our most recent visit there was absolutely nobody at the Chipotlane and a line of cars wrapped around the building to collect their food. This isn’t the first time we’ve had this issue either - they need to DO BETTER when it comes to having enough people to properly get the food to the customer.
Atmosphere: 1
Food: 4
Service: 1
The only reason I come to this location is that it’s the closest in distance for me, but I’m going to start driving to either to Selma or New Braunfels.
I have gotten terrible service from this location. Any delivery orders we receive are wrong or missing items, so I end up having to pay a delivery fee AND waste gas to go get the issue resolved. The portion sizes are small and inconsistent. Stale chips. And I have also received raw chicken two times. Everyone is very young and will ignore you if you come inside needing help.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Tortilla on the Side, Chipotle Burrito Bowl, Chips
The food was super fresh and flavorful, props to the cooks! And they did a great job handling allergies even during lunch hour.
Dietary restrictions: We have chicken, pinto, and dairy allergies and were able to safely eat here with great accommodations and care
Kid-friendliness: My kiddo loves eating here. They have baby chairs and kid friendly food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Build Your Own
Completely messed up my order and wouldn't replace it with what I ordered. I will never go back here.
Food: 1
Service: 1
Ordered lunch for myself and my son, I got a double chicken bowl and he got a chicken burrito. The chicken in both of our meals were undercooked, as I stated above I got double chicken however the undercooked chicken I did receive was NO where near a double chicken portion.
Food: 1
Service: 1
Absolutely horrible. They were very skimpy with the amount of food they gave us. On top of that I asked for salsa and they absolutely slathered my burrito with it to the point where it was dripping out. I when I took a bite the salsa had an extremely overwhelming metal flavor. The spiciness was unbearable, and I'm mexican so I have a pretty high tolerance for spice. Worst Chipotle.
Atmosphere: 2
Food: 2
Service: 1
It’s Chipotle. Food was great, employees were super polite and restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Burrito Bowl
We placed an order for pick up. Our food portions were so small. I tried calling the store to talk to a manager and you get routed back to your order confirmation email. You can’t talk to anyone. The only way to talk to someone is to go back to the store. Pretty disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was out with my dog and I needed a place with a drive thru. Knowing they had one I went. I had never gone through the drive thru had always gone inside. I noticed no menu to order from I thought you ordered at the window. I got to the window and the man said it was only for mobile pick ups, and closed the window. Instead of having good customer service and saying, let me go ahead and take your order, but Just for future, it is for Moble pick up. Not very customer friendly.
Portions are too small. Had to ask three times and then was charged 3 times for smal burrito.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Chips
The last two visits the customer service was terrible and there was not much meat choices to choose from, so I got chicken but I had to get double on my bowl because they only give you a table spoon full of meat and charged me $64 for two bowls and two burritos? Chips seem to be stale and salty all the time, Guacamole was dark and not fresh looking
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Pulled Pork
Getting better every visit.
Atmosphere: 4
Food: 5
Service: 5
I ordered steak tacos with cheese, sour cream, and lettuce. I basically got just sour cream on a Tortilla with *sprinkles* of steak and cheese. Absolutely ridiculous proportions and I'm beyond upset about how much this cold food cost.
Food: 1
Service: 1
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