The brown rice was hard, so needed a little more cooking time. We didn't realize that this location didn't have full table side service. Won't be returning. The music was weird too, like Korean.
Atmosphere: 3
Food: 4
Service: 3
Madison Ojeda
I wanted to shout out Romero and the kind staff at this location. They’re always so quick to get through the line and kind to customers! This is my favorite location in the San Antonio metro.
Atmosphere: 5
Food: 5
Service: 5
Daniel Garcia
First time at this location and probably the only time...rude customer service and real small portions
Atmosphere: 2
Food: 3
Service: 1
Jessica Sims
We come to this chipotle often and we have been trying to give them grace but it happens too consistently. There is a what looks to be manager there he always has an attitude and never fills the bowls and when you ask for more because he gives you a pinch of everything he seems visibly annoyed. It has gotten to a point of if he is working we will not eat there but today I really wanted chipotle was trying to just get over it, but the same thing happens you pay almost $50 for the food I think it’s only right for the portions to be a good amount and not a pinch of everything. On top of this my fiancée wanted a coke for his large drink we just purchased and the machine was out he let them know and none of them seemed to care we stood there for about 5-10 min waiting for it to be changed. This is really poor management and honestly sucks we loved coming to this location.
Atmosphere: 1
Food: 2
Service: 1
Jessica Lara
Locals here in Cibolo, we come in often & we always have great service & food!
Atmosphere: 5
Food: 5
Service: 5
Diana Gonzalez
The blonde cashier is so disrespectful, unprofessional and simply rude. Horrible customer service from her part she took way too long on my order on purpose she was doing everyone else’s order before me and when I ask someone for help regarding my order she yelled in front of a bunch of people that I wanted my order now after waiting for like 17min for a kids meal. Unfortunately she’s always like that to me and I’ve never been rude to her it’s evident that she’s simply an arrogant worker
Service: 1
L M
It’s never the same people when you go in and they are always in a rush, but how do they get your order wrong? I literally got a bowl with no meat in it. Everybody already says everything is overpriced with chipotle and you have to pay extra for meat but when you pay for it and then you don’t even get it. People act like they own this chain that work in there. Please higher professional people. I hope you read these reviews at this location.
Atmosphere: 3
Food: 3
Service: 3
Roxanne Roxanne
My first time eating at a Chipotle and it was pretty good. I ordered a bowl with chicken and it was delicious. The bowls are filling and I loved the rice!
Atmosphere: 3
Food: 4
Service: 4
Danielle Dyette
My home location I love yall but y’all keep burning da hell out the chips
I am writing to express my dissatisfaction and disappointment in the service that I experienced in my visit to the Chipotle today. My son and I frequent this location very often and today I believe has changed my support to further patronize Chipotle anymore. I am a strong believer in customer service and satisfaction. Today you all advertised a deal of BOGO between the hours of 3PM-4PM. My son and I arrived at the Chipotle store on 872 Cibolo Valley Dr., Cibolo, Tx. 78108 where the manager Claudia Cepeda was on duty. We arrived at approximately 3:40 pm and the line was wrapped around to the back of the store. We patiently waited in line for over 30 minutes only to get to the front of the line at 4:08pm and Claudia and the employees informed us (as well as about 10 other customers) that she will no longer be honoring the BOGO deal for the day. There were only two other customers in front of me and she honored the last person at about 4:06 pm. I understand there was a cut off time but for me to plead with her that we had been waiting in that line for over 30 minutes meant absolutely nothing to her and she refused to budge on her decision. I tried to advocate for all of us that were remaining in line that had definitely been there before 4pm but she did not care. I drove about 30 minutes to get to Chipotle and I feel that I just wasted a big chunk of my time today. I asked her for her card and her manager number and I was unable to reach anyone at BOTH numbers. I can't imagine that Chipotle is OK with their customers being treated that way. I wish she would have set some kind of marker out to signify those of us that were there before 4PM so she could properly honor the deal that we showed up for. This is just not the way to treat your customers and I can't imagine that is acceptable behavior allowed from the corporate office. I have never felt treated so unfairly by a vendor that I patronize. I have never experienced a restaurant not honoring customers that were in the store prior to the store closing or any type of deal that involves a time deadline. I am almost certain that if I had visited the other location that I also frequent, they would have honored those remaining customers who were in the store prior to the 4PM deadline. I don't know if Claudia represents how Chipotle actually values their customers but today's experience was unbelievably hardening and disappointing. I felt like we did not matter as a customer. I hope that in the future Claudia as a manager is better trained on best practices on how to handle and better serve her customers with mechanisms in place to handle large crowds who arrive to patronize her store when these types of deals are announced. A simple announcement or a marker behind that last 4M person would show more appreciation of customers. Waited for over 30 minutes believing that she was honoring those of us who had been there before 4PM. Thank you for your time!
C L
Worst location. Extremely small portions given compared to many nearby locations
Robert Patrick
Always goof food, friendly employees and fair price!
Gabe Gay
Cashier mid aged adult lady mabey Hispanic looked at me very rudely like I had dirt on me and then the kind of young Caucasian boy a little older helps clean, I was trying to look at the meat first and he went to the cashier and said yal can serve her treated me as if I didn't have money to pay and looked at me with disgust, and then the price is pretty much false advertising two other guys walked out saying the same thing I thought, it says 11.50 something like that on the board but my food came out to 17 something I wanted to leave that there because it didn't even look worth it they don't do it how they used to do it but terrible experience with looks of judgment the young girl who is working she was very sweet and took my order with a smile
The brown rice was hard, so needed a little more cooking time. We didn't realize that this location didn't have full table side service. Won't be returning. The music was weird too, like Korean.
Atmosphere: 3
Food: 4
Service: 3
I wanted to shout out Romero and the kind staff at this location. They’re always so quick to get through the line and kind to customers! This is my favorite location in the San Antonio metro.
Atmosphere: 5
Food: 5
Service: 5
First time at this location and probably the only time...rude customer service and real small portions
Atmosphere: 2
Food: 3
Service: 1
We come to this chipotle often and we have been trying to give them grace but it happens too consistently. There is a what looks to be manager there he always has an attitude and never fills the bowls and when you ask for more because he gives you a pinch of everything he seems visibly annoyed. It has gotten to a point of if he is working we will not eat there but today I really wanted chipotle was trying to just get over it, but the same thing happens you pay almost $50 for the food I think it’s only right for the portions to be a good amount and not a pinch of everything. On top of this my fiancée wanted a coke for his large drink we just purchased and the machine was out he let them know and none of them seemed to care we stood there for about 5-10 min waiting for it to be changed. This is really poor management and honestly sucks we loved coming to this location.
Atmosphere: 1
Food: 2
Service: 1
Locals here in Cibolo, we come in often & we always have great service & food!
Atmosphere: 5
Food: 5
Service: 5
The blonde cashier is so disrespectful, unprofessional and simply rude. Horrible customer service from her part she took way too long on my order on purpose she was doing everyone else’s order before me and when I ask someone for help regarding my order she yelled in front of a bunch of people that I wanted my order now after waiting for like 17min for a kids meal. Unfortunately she’s always like that to me and I’ve never been rude to her it’s evident that she’s simply an arrogant worker
Service: 1
It’s never the same people when you go in and they are always in a rush, but how do they get your order wrong? I literally got a bowl with no meat in it. Everybody already says everything is overpriced with chipotle and you have to pay extra for meat but when you pay for it and then you don’t even get it. People act like they own this chain that work in there. Please higher professional people. I hope you read these reviews at this location.
Atmosphere: 3
Food: 3
Service: 3
My first time eating at a Chipotle and it was pretty good. I ordered a bowl with chicken and it was delicious. The bowls are filling and I loved the rice!
Atmosphere: 3
Food: 4
Service: 4
My home location I love yall but y’all keep burning da hell out the chips
Customer service has declined
Restaurantji Recommends
Great steak tacos.
I am writing to express my dissatisfaction and disappointment in the service that I experienced in my visit to the Chipotle today. My son and I frequent this location very often and today I believe has changed my support to further patronize Chipotle anymore. I am a strong believer in customer service and satisfaction. Today you all advertised a deal of BOGO between the hours of 3PM-4PM. My son and I arrived at the Chipotle store on 872 Cibolo Valley Dr., Cibolo, Tx. 78108 where the manager Claudia Cepeda was on duty. We arrived at approximately 3:40 pm and the line was wrapped around to the back of the store. We patiently waited in line for over 30 minutes only to get to the front of the line at 4:08pm and Claudia and the employees informed us (as well as about 10 other customers) that she will no longer be honoring the BOGO deal for the day. There were only two other customers in front of me and she honored the last person at about 4:06 pm. I understand there was a cut off time but for me to plead with her that we had been waiting in that line for over 30 minutes meant absolutely nothing to her and she refused to budge on her decision. I tried to advocate for all of us that were remaining in line that had definitely been there before 4pm but she did not care. I drove about 30 minutes to get to Chipotle and I feel that I just wasted a big chunk of my time today. I asked her for her card and her manager number and I was unable to reach anyone at BOTH numbers. I can't imagine that Chipotle is OK with their customers being treated that way. I wish she would have set some kind of marker out to signify those of us that were there before 4PM so she could properly honor the deal that we showed up for. This is just not the way to treat your customers and I can't imagine that is acceptable behavior allowed from the corporate office. I have never felt treated so unfairly by a vendor that I patronize. I have never experienced a restaurant not honoring customers that were in the store prior to the store closing or any type of deal that involves a time deadline. I am almost certain that if I had visited the other location that I also frequent, they would have honored those remaining customers who were in the store prior to the 4PM deadline. I don't know if Claudia represents how Chipotle actually values their customers but today's experience was unbelievably hardening and disappointing. I felt like we did not matter as a customer. I hope that in the future Claudia as a manager is better trained on best practices on how to handle and better serve her customers with mechanisms in place to handle large crowds who arrive to patronize her store when these types of deals are announced. A simple announcement or a marker behind that last 4M person would show more appreciation of customers. Waited for over 30 minutes believing that she was honoring those of us who had been there before 4PM. Thank you for your time!
Worst location. Extremely small portions given compared to many nearby locations
Always goof food, friendly employees and fair price!
Cashier mid aged adult lady mabey Hispanic looked at me very rudely like I had dirt on me and then the kind of young Caucasian boy a little older helps clean, I was trying to look at the meat first and he went to the cashier and said yal can serve her treated me as if I didn't have money to pay and looked at me with disgust, and then the price is pretty much false advertising two other guys walked out saying the same thing I thought, it says 11.50 something like that on the board but my food came out to 17 something I wanted to leave that there because it didn't even look worth it they don't do it how they used to do it but terrible experience with looks of judgment the young girl who is working she was very sweet and took my order with a smile
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