I just got the best service at this location. I ordered 2 12 inch subs and both the employees working were super helpful and accommodating. They did not make me feel rushed nor did they seem bothered by my request! Unfortunately I did not get their names but I just wanted to acknowledge the fact that they are doing a fantastic job and it does not go unnoticed!! 8-8-25 @ 8:20pm
Atmosphere: 5
Food: 5
Service: 5
Ben Piterson
Super slow service. Location about to die
Atmosphere: 1
Food: 1
Service: 1
Alisza Gonzalez
I’ve always loved subway so when they opened a store here in cibolo i was very excited for the possibilities. typically when a store is new everyone is still in good spirits and the store is usually clean and the service is better. Not the case here. I’ve had more then several issues here at this location, i work in the restaurant industry so im pretty understanding when it comes to mistakes and even occasional attitude due to stress of the job and what not. hense why i kept coming and giving them a chance to be better because i truly believed i was just going in on the wrong days/shifts. But at this point ive had way too many issues and not one has been addressed or taken care of. I’ll go ahead and just list one of my most recent experience in this case so i dont make this too much longer then it already is. a little less then a month ago i went in just to get that 6 inch deal of the day, upon arriving i was met with a bad attitude as soon as i walk up to the line to order. “what do you want” in a rude attitude is the first words the team member spoke to me, moving on i did explain i wanted the deal of the day and he just nodded and started to make my sandwich, once finished he rung me up and it came out to closer to $13. the deal of the day is 6.99 so i asked why it had came out to so much, he had said that i didn’t chose the right sub of the day which i don’t understand because i had asked him what it was and he said it was a tuna that day so that’s why i had ordered it, i look up to see that it was a bmt. at that point i was tired and i had just got off work and didn’t want to argue so i just went with it, i then added 2 cookies for my sister and i, it brought the price up to about $16, i went ahead and handed him a $20 bill. he then put the 20 in the drawer and closed it immediately. i stood there waiting for my change and he looked at me and said “did you need something else” i then responded with “oh yes sorry my change” he then rolled his eyes and sighed and opened the drawer and handed me the $3 he owed me but not any of the change i was owed as well. i had wanted the change back so that i could tip but ended up leaving upset because of the experience i had. i understand it was only $3 and some change but the amount wasn’t the issue the issue i had was him not even offering it and just assuming he would keep it? i wonder how often he does that and gets away with it, it’s definitely unfair to the other employees who have to share tips with him and he’s getting extra by sliding it in the cashiers drawer and probably taking it at the end of the night. i just felt that wasn’t right and sneaky of an employee to do. i hope management sees this and takes some direction to make sure this doesn’t continue to happen. it will be my last time going to this location.
Atmosphere: 1
Food: 1
Service: 1
Don Her
Disrespectful Service and Overcharging at This Subway Location
I usually enjoy getting the protein bowl at Subway — it’s affordable and satisfying. But my recent visit to this location was extremely disappointing. The staff member making my food was rude, short, and clearly bothered by any requests I made, even basic ones like extra onions or pickles. She seemed to count each item, adding just 2 or 3 pieces, despite me clearly asking for “extra.” Her attitude was cold and borderline hostile.
To make matters worse, she overcharged me, ringing the bowl up for $12.60 when it’s normally $9.69 (confirmed by calling another location). When I returned to address the issue, she casually said, “Oh, we were looking for you — we realized we overcharged.” Yet instead of taking responsibility or offering a comp like many businesses would for their mistake, she refused to do anything beyond giving me the difference in change — all while continuing to be dismissive and defensive.
I even have the interaction recorded because I was so surprised by her behavior.
Subway, I hope you see this review. Good customer service means owning mistakes and treating customers with respect. I won’t be returning to this location unless something changes.
Atmosphere: 1
Food: 2
Service: 1
Joann Fonseca
Not a very good subway,the wraps have changed to a crappy tortilla that falls apart ,unlike the spinach wrap tortilla they used to have
Wayne and Barbara Latham
Very nice people that work there
Atmosphere: 5
Food: 5
Service: 5
Robert Rupar
The app time for sandwich making was a bit off. Also. Ran out of many ingredients.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Subway Club
scott south
Been to this subway in Cibolo a few times and was not impressed with older man making sub. I never had a conversation with him but sensed he did not like me after I changed my order, the reason for changing is he was taking too long going back and forth (to kitchen in back) so I changed to my usual turkey. A couple days later went in and the same guy was making subs so I waited in line and when my turn came I order the usual turkey and then to toast. Two people were behind me, and the older man then by-passed me to help the man next in line without saying a word to me. The younger man then helped the next person even though my sub sat on counter getting cold. There were three subway workers working and none of them attempted to help finish my sub, so I left. I will never go back to this Subway Resturant. Subway needs to train their workers to have better customer service.
Tiffany S
Ladies tonight were very nice and our sandwiches were yummy perfectly made ladies thanks
We first went to subway 3009 in Schertz. The woman behind the counter was rude and said she couldn’t change the bread on chicken salad. I told her all other subways do. We left without ordering. The one that I’m posting about is the subway in Cibolo. Just a few minutes more. They were professional and courteous and I got my sandwich perfect. My husband also said they were very nice and friendly. They were all young. Schertz subway was an older woman
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Tuna
Brandy Fake
? The health department really needs to check this place out!! After my husband walked out and refused to eat here because of its unsanitary conditions, the lady behind the counter had the nerve to say “well he probably shouldn’t eat at Subway“. Then she proceeded to talk about how the other subway has rats and at least this one doesn’t. Unbelievable! We will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
David
When you just don't have enough energy after work to stand in the kitchen and stir up something to eat picking up a Sub is not a bad way to go. I like my local because the staff are really friendly the place is clean and at the end of it all....I didn't have to cook dinner that evening.
I just got the best service at this location. I ordered 2 12 inch subs and both the employees working were super helpful and accommodating. They did not make me feel rushed nor did they seem bothered by my request! Unfortunately I did not get their names but I just wanted to acknowledge the fact that they are doing a fantastic job and it does not go unnoticed!! 8-8-25 @ 8:20pm
Atmosphere: 5
Food: 5
Service: 5
Super slow service. Location about to die
Atmosphere: 1
Food: 1
Service: 1
I’ve always loved subway so when they opened a store here in cibolo i was very excited for the possibilities. typically when a store is new everyone is still in good spirits and the store is usually clean and the service is better. Not the case here. I’ve had more then several issues here at this location, i work in the restaurant industry so im pretty understanding when it comes to mistakes and even occasional attitude due to stress of the job and what not. hense why i kept coming and giving them a chance to be better because i truly believed i was just going in on the wrong days/shifts. But at this point ive had way too many issues and not one has been addressed or taken care of. I’ll go ahead and just list one of my most recent experience in this case so i dont make this too much longer then it already is. a little less then a month ago i went in just to get that 6 inch deal of the day, upon arriving i was met with a bad attitude as soon as i walk up to the line to order. “what do you want” in a rude attitude is the first words the team member spoke to me, moving on i did explain i wanted the deal of the day and he just nodded and started to make my sandwich, once finished he rung me up and it came out to closer to $13. the deal of the day is 6.99 so i asked why it had came out to so much, he had said that i didn’t chose the right sub of the day which i don’t understand because i had asked him what it was and he said it was a tuna that day so that’s why i had ordered it, i look up to see that it was a bmt. at that point i was tired and i had just got off work and didn’t want to argue so i just went with it, i then added 2 cookies for my sister and i, it brought the price up to about $16, i went ahead and handed him a $20 bill. he then put the 20 in the drawer and closed it immediately. i stood there waiting for my change and he looked at me and said “did you need something else” i then responded with “oh yes sorry my change” he then rolled his eyes and sighed and opened the drawer and handed me the $3 he owed me but not any of the change i was owed as well. i had wanted the change back so that i could tip but ended up leaving upset because of the experience i had. i understand it was only $3 and some change but the amount wasn’t the issue the issue i had was him not even offering it and just assuming he would keep it? i wonder how often he does that and gets away with it, it’s definitely unfair to the other employees who have to share tips with him and he’s getting extra by sliding it in the cashiers drawer and probably taking it at the end of the night. i just felt that wasn’t right and sneaky of an employee to do. i hope management sees this and takes some direction to make sure this doesn’t continue to happen. it will be my last time going to this location.
Atmosphere: 1
Food: 1
Service: 1
Disrespectful Service and Overcharging at This Subway Location
I usually enjoy getting the protein bowl at Subway — it’s affordable and satisfying. But my recent visit to this location was extremely disappointing. The staff member making my food was rude, short, and clearly bothered by any requests I made, even basic ones like extra onions or pickles. She seemed to count each item, adding just 2 or 3 pieces, despite me clearly asking for “extra.” Her attitude was cold and borderline hostile.
To make matters worse, she overcharged me, ringing the bowl up for $12.60 when it’s normally $9.69 (confirmed by calling another location). When I returned to address the issue, she casually said, “Oh, we were looking for you — we realized we overcharged.” Yet instead of taking responsibility or offering a comp like many businesses would for their mistake, she refused to do anything beyond giving me the difference in change — all while continuing to be dismissive and defensive.
I even have the interaction recorded because I was so surprised by her behavior.
Subway, I hope you see this review. Good customer service means owning mistakes and treating customers with respect. I won’t be returning to this location unless something changes.
Atmosphere: 1
Food: 2
Service: 1
Not a very good subway,the wraps have changed to a crappy tortilla that falls apart ,unlike the spinach wrap tortilla they used to have
Very nice people that work there
Atmosphere: 5
Food: 5
Service: 5
The app time for sandwich making was a bit off. Also. Ran out of many ingredients.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Subway Club
Been to this subway in Cibolo a few times and was not impressed with older man making sub. I never had a conversation with him but sensed he did not like me after I changed my order, the reason for changing is he was taking too long going back and forth (to kitchen in back) so I changed to my usual turkey. A couple days later went in and the same guy was making subs so I waited in line and when my turn came I order the usual turkey and then to toast. Two people were behind me, and the older man then by-passed me to help the man next in line without saying a word to me. The younger man then helped the next person even though my sub sat on counter getting cold. There were three subway workers working and none of them attempted to help finish my sub, so I left. I will never go back to this Subway Resturant. Subway needs to train their workers to have better customer service.
Ladies tonight were very nice and our sandwiches were yummy perfectly made ladies thanks
Atmosphere: 4
Food: 4
Service: 4
Subway sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We first went to subway 3009 in Schertz. The woman behind the counter was rude and said she couldn’t change the bread on chicken salad. I told her all other subways do. We left without ordering. The one that I’m posting about is the subway in Cibolo. Just a few minutes more. They were professional and courteous and I got my sandwich perfect. My husband also said they were very nice and friendly. They were all young. Schertz subway was an older woman
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Tuna
? The health department really needs to check this place out!! After my husband walked out and refused to eat here because of its unsanitary conditions, the lady behind the counter had the nerve to say “well he probably shouldn’t eat at Subway“. Then she proceeded to talk about how the other subway has rats and at least this one doesn’t. Unbelievable! We will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
When you just don't have enough energy after work to stand in the kitchen and stir up something to eat picking up a Sub is not a bad way to go. I like my local because the staff are really friendly the place is clean and at the end of it all....I didn't have to cook dinner that evening.
Parking: Lots of space to park.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar, Lays Baked BBQ, Steak & Cheese
An excellent experience, solid and efficient staff!
Atmosphere: 5
Food: 5
Service: 5
Awesome came in at 9pm on Monday great service
Atmosphere: 5
Service: 5
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