Food was delicious and our chef was fantastic and so kind. What I will say though is no matter how wonderful the food is it will never be worth it to come to this place due to the lack of service. My friend was so excited to have her special day at atami with all of her friends. We thought there was going to be a party of 19, so we told the host and she said "okay, but we can't sit you until the whole party has arrived." Totally understandable. 4 people unfortunately couldn't make it last minute. Now we had a party of 15. I accidentally messed up my count and told the host that there was just going to be 15 of us and we were all here. She immediately sat us and it wasn't until I sat at the table that I realized I had miscounted and two of my friends hadn't made it yet. However, the host knew we had 15 people, so I figured it wouldn't be that big of a deal if they came just a couple minutes later (or less) right? Wrong. My two friends walked in and sat down. The manager immediately storms over with a very disrespectful attitude and tells us if we have any more people they will get turned away. Um okay? Still Understandable to an extent as that is their policy to have all your party ready before getting seated, however what wasn't understandable was the attitude. Definitely could've been handled much better to say the least... that was pretty ridiculous. She was very rude and judgmental and I'm sorry, but if you work at a restaurant you are in charge of making your guests have a delightful experience. It is because of the customers that your restaurant is even able to run in the first place. Hospitality should always be your priority and if it's not then your business is going to start snowballing. Anyways, someone from my group ended up getting food poisoning from this meal unfortunately. They called the restaurant and asked to speak with the manager to see if there was any compensation they could receive or at least an apology for this major inconvenience. They also explained their negative experience we had last night and she proudly expressed that was her. How embarrassing for her. She claimed that we lied about the amount of people we had. Quick to assume ma'am because we simply made a mistake. I wish the best for this restaurant, but if they want any shot in having good reviews and have customers return then management needs to change or they need to be kinder to guests. I forgot to mention We waited about two hours before we even got to eat, which I understand they were low staffed, but maybe you should let us know how long it will be before hand because we missed our next event. Maybe they need to start allowing reservations...
Samuel R
I have personally spoke to manager 3 times about no wait staff available during peak lunch time. Avoid the long wait and go somewhere else. The manager has no intention on fixing issues
Atmosphere: 1
Food: 3
Service: 1
Don and Diane Holden
Excellent hibachi food & chef was very entertaining!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyoza
Ava B.
We came here to celebrate a big life event and left with the best hibachi ever!!! The food was amazing and our chef was so funny!! Also, the service was super fast and we ended up getting a hibachi table all to ourselves (my boyfriend and I) since we got there early in the evening.
Catherine Cox
Fun happy and good food
Atmosphere: 5
Food: 5
Service: 5
Daria Dega
Nice place!Kid-friendliness: Good selection in kids menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pink Panther Roll
Stephanie Hendricks
The hibachi is great, but the cleaning staff is impatient and would hover over you and ask if you’re done with your soup and salad even though there was still a lot of food in the dishes (because the waitress just brought it out)! This happened to us a couple of times and I also noticed it happening to the people across from us. The staff member would just stand behind them and wait to ask about their dishes.We weren’t even there for a full hour and after we packed up our leftovers, I wanted to hand our waitress a cash tip, but the staff member was standing and staring at us, waiting for us to leave, and then moved RIGHT NEXT to me. It wasn’t like people were waiting and again, we were not even there for an hour. Ridiculous! I get cleaning up and getting dishes out of the way, but it comes off as rude… and like there’s not enough dishes?
Atmosphere: 2
Food: 5
Service: 2
Savanah Knezek
The food was great. We ordered sushi, appetizers, drinks, and steak combos. We tipped our chef well and then also ordered dessert. The SECOND we took the last bite of our dessert, they cleared our plates. We sit for maybe 5 more minutes to finish our drinks and chatting and one of the bussers comes and tells us to get up we’ve been taking the table for too long!!! Tell us it’s time to go!!!! The total amount of time from when we sat to when we were RUDELY kicked out was 1.5 hours. Food was excellent and chef was great but we were treated so poorly.
Atmosphere: 1
Food: 5
Service: 1
sumathi naidu
The food was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Salmon and Shrimp Fried Rice, Shrimp Tempura
Pedro Hernandez
I loved the food, the hibachi guy was so experienced and very yummy foodKid-friendliness: They interacted very nicely I definitely recommend this place to go eat with your family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon and Shrimp Fried Rice, Chicken Katsu
Meh. It was just ok. First off, the grills don't have slots to put the burnt food, extra oil and just anything that needs to be thrown out during the cooking process. It collects on the side (happened to be MY side of the grill) and the chef puts it in a dish and takes it away when he's done cooking. It's not appetizing to look at. The grill also didn't look clean when we sat down. I'm used to places that clean really good between guests so it's not dripping with oil before the cooking even starts. I also find tip jars on the chef cart to be tacky. I always tip for service, assume they tip share with the chefs and I have given chefs tips on their own too if I was blown away by the service. Keeping a plastic tip bucket on the cart is just tacky. The food portions aren't that big compared to other hibachi restaurants. But the real fly in the ointment was the sauce! Sauce is life and I pretty much live for the creamy yum yum sauce at every hibachi place. I looked around and noticed that no one around us had sauce and it wasn't offered during the cooking process so I asked the chef and he poured me some... everyone else (who must have gone there before) declined the sauce. I see why!! It was like an overly salted horseradish sauce and not at all like the creamy chick fil a sauce knock off that I'm used to. The whole experience left a bad taste in my mouth.
West S.
food was great but the waitress was rude left my table to check on another one when I was asking for a fork am I supposed to eat with my hands
Kim Pena
We have been to Atami multiple times for special occasions. We went this past weekend for my daughter's 13th birthday and had the worst experience ever. As we were waiting for our chef to come over, we are watching the tables around us have these wonderful shows from their chefs- trains with whistles, shrimp being tossed to customers, eggs thrown into hats, etc. We were super excited to watch this for us. When our chef came, he didn't speak except to read it order. Then he cooked the meal doing nothing special. He did do the train with the onion but no whistle. That was the extent to our show. Then to end the already bad evening, we are putting our leftovers in to go boxes and someone came over and told us we needed to leave because they needed the table for more guests! There were two empty hibachi held next to us! Worst experience ever! This was our go to place for special occasions; we will now be finding somewhere new. On a side note to the restaurant- thank you for running my daughter's 13th birthday dinner.
Atmosphere: 4
Food: 4
Service: 2
Jairus Hines
Not bad, nothing out of the ordinary. I ordered a couple of tuna rolls for carryout. I would definitely go back.
Atmosphere: 4
Food: 4
Service: 5
Elias Govea
My chef was Mr. Renz Tamondong, he was a very entertaining man! The food was great, except that the dessert was a little bland to my taste (I ordered the strawberries with whipped cream mochi); apart from that, for first-time goers, it is a little uncomfortable and awkward to share a table with strangers but if you are willing to have conversations and meeting new people, you'll have a great time! IMPORTANT: Make sure to tip your chef directly as the suggested tip in the receipt is for the waiter. The chefs absolutely deserve to get their own share of gratuity!
Food was delicious and our chef was fantastic and so kind. What I will say though is no matter how wonderful the food is it will never be worth it to come to this place due to the lack of service. My friend was so excited to have her special day at atami with all of her friends. We thought there was going to be a party of 19, so we told the host and she said "okay, but we can't sit you until the whole party has arrived." Totally understandable. 4 people unfortunately couldn't make it last minute. Now we had a party of 15. I accidentally messed up my count and told the host that there was just going to be 15 of us and we were all here. She immediately sat us and it wasn't until I sat at the table that I realized I had miscounted and two of my friends hadn't made it yet. However, the host knew we had 15 people, so I figured it wouldn't be that big of a deal if they came just a couple minutes later (or less) right? Wrong. My two friends walked in and sat down. The manager immediately storms over with a very disrespectful attitude and tells us if we have any more people they will get turned away. Um okay? Still Understandable to an extent as that is their policy to have all your party ready before getting seated, however what wasn't understandable was the attitude. Definitely could've been handled much better to say the least... that was pretty ridiculous. She was very rude and judgmental and I'm sorry, but if you work at a restaurant you are in charge of making your guests have a delightful experience. It is because of the customers that your restaurant is even able to run in the first place. Hospitality should always be your priority and if it's not then your business is going to start snowballing. Anyways, someone from my group ended up getting food poisoning from this meal unfortunately. They called the restaurant and asked to speak with the manager to see if there was any compensation they could receive or at least an apology for this major inconvenience. They also explained their negative experience we had last night and she proudly expressed that was her. How embarrassing for her. She claimed that we lied about the amount of people we had. Quick to assume ma'am because we simply made a mistake. I wish the best for this restaurant, but if they want any shot in having good reviews and have customers return then management needs to change or they need to be kinder to guests. I forgot to mention We waited about two hours before we even got to eat, which I understand they were low staffed, but maybe you should let us know how long it will be before hand because we missed our next event. Maybe they need to start allowing reservations...
I have personally spoke to manager 3 times about no wait staff available during peak lunch time. Avoid the long wait and go somewhere else. The manager has no intention on fixing issues
Atmosphere: 1
Food: 3
Service: 1
Excellent hibachi food & chef was very entertaining!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyoza
We came here to celebrate a big life event and left with the best hibachi ever!!! The food was amazing and our chef was so funny!! Also, the service was super fast and we ended up getting a hibachi table all to ourselves (my boyfriend and I) since we got there early in the evening.
Fun happy and good food
Atmosphere: 5
Food: 5
Service: 5
Nice place!Kid-friendliness: Good selection in kids menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pink Panther Roll
The hibachi is great, but the cleaning staff is impatient and would hover over you and ask if you’re done with your soup and salad even though there was still a lot of food in the dishes (because the waitress just brought it out)! This happened to us a couple of times and I also noticed it happening to the people across from us. The staff member would just stand behind them and wait to ask about their dishes.We weren’t even there for a full hour and after we packed up our leftovers, I wanted to hand our waitress a cash tip, but the staff member was standing and staring at us, waiting for us to leave, and then moved RIGHT NEXT to me. It wasn’t like people were waiting and again, we were not even there for an hour. Ridiculous! I get cleaning up and getting dishes out of the way, but it comes off as rude… and like there’s not enough dishes?
Atmosphere: 2
Food: 5
Service: 2
The food was great. We ordered sushi, appetizers, drinks, and steak combos. We tipped our chef well and then also ordered dessert. The SECOND we took the last bite of our dessert, they cleared our plates. We sit for maybe 5 more minutes to finish our drinks and chatting and one of the bussers comes and tells us to get up we’ve been taking the table for too long!!! Tell us it’s time to go!!!! The total amount of time from when we sat to when we were RUDELY kicked out was 1.5 hours. Food was excellent and chef was great but we were treated so poorly.
Atmosphere: 1
Food: 5
Service: 1
The food was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Salmon and Shrimp Fried Rice, Shrimp Tempura
I loved the food, the hibachi guy was so experienced and very yummy foodKid-friendliness: They interacted very nicely I definitely recommend this place to go eat with your family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salmon and Shrimp Fried Rice, Chicken Katsu
Restaurantji Recommends
Meh. It was just ok. First off, the grills don't have slots to put the burnt food, extra oil and just anything that needs to be thrown out during the cooking process. It collects on the side (happened to be MY side of the grill) and the chef puts it in a dish and takes it away when he's done cooking. It's not appetizing to look at. The grill also didn't look clean when we sat down. I'm used to places that clean really good between guests so it's not dripping with oil before the cooking even starts. I also find tip jars on the chef cart to be tacky. I always tip for service, assume they tip share with the chefs and I have given chefs tips on their own too if I was blown away by the service. Keeping a plastic tip bucket on the cart is just tacky. The food portions aren't that big compared to other hibachi restaurants. But the real fly in the ointment was the sauce! Sauce is life and I pretty much live for the creamy yum yum sauce at every hibachi place. I looked around and noticed that no one around us had sauce and it wasn't offered during the cooking process so I asked the chef and he poured me some... everyone else (who must have gone there before) declined the sauce. I see why!! It was like an overly salted horseradish sauce and not at all like the creamy chick fil a sauce knock off that I'm used to. The whole experience left a bad taste in my mouth.
food was great but the waitress was rude left my table to check on another one when I was asking for a fork am I supposed to eat with my hands
We have been to Atami multiple times for special occasions. We went this past weekend for my daughter's 13th birthday and had the worst experience ever. As we were waiting for our chef to come over, we are watching the tables around us have these wonderful shows from their chefs- trains with whistles, shrimp being tossed to customers, eggs thrown into hats, etc. We were super excited to watch this for us. When our chef came, he didn't speak except to read it order. Then he cooked the meal doing nothing special. He did do the train with the onion but no whistle. That was the extent to our show. Then to end the already bad evening, we are putting our leftovers in to go boxes and someone came over and told us we needed to leave because they needed the table for more guests! There were two empty hibachi held next to us! Worst experience ever! This was our go to place for special occasions; we will now be finding somewhere new. On a side note to the restaurant- thank you for running my daughter's 13th birthday dinner.
Atmosphere: 4
Food: 4
Service: 2
Not bad, nothing out of the ordinary. I ordered a couple of tuna rolls for carryout. I would definitely go back.
Atmosphere: 4
Food: 4
Service: 5
My chef was Mr. Renz Tamondong, he was a very entertaining man! The food was great, except that the dessert was a little bland to my taste (I ordered the strawberries with whipped cream mochi); apart from that, for first-time goers, it is a little uncomfortable and awkward to share a table with strangers but if you are willing to have conversations and meeting new people, you'll have a great time! IMPORTANT: Make sure to tip your chef directly as the suggested tip in the receipt is for the waiter. The chefs absolutely deserve to get their own share of gratuity!
Atmosphere: 4
Food: 4
Service: 5