Baskin-Robbins

Asked at the counter what the price of a double scoop was. Ol girl behind the counter said, "I don't know off the top of my head". Then she pointed at the menu. I declined to make a purchase.

They are not storing the ice cream at correct temperatures. On multiple occasions I've gone and the ice cream borders on soft serve which totally changes the flavor. I think they do this for ease of scooping. The staff here also needs serious work and lessons in projecting to customers. Whenever you go they make it seem like they are really going out of their way and are being inconvenienced to get you your paid ice cream. Look at past reviews. Littered with complaints on flavors being out and rude staff. Going back 2 years all the reviews are the same complaints. Ownership better read these reviews and start taking things more seriously. That location isn't gonna last doing business this way with consistently bad reviews.

Atmosphere: 2

Food: 1

Service: 1

This place is a joke! Baskin Robbins is supposed to be home of the 31 flavors. I mean 31 is actually in their logo. This location is far from what I'm used to at baskin robbins..

Atmosphere: 1

Food: 1

Service: 1

This location is often out of flavors but that wasn't my main issue today. Today I pulled up to the drive through, heard "Just a second" from the person on the other side. Nobody came back on for over 5 mins and then I finally said "Excuse me...anyone there?" they responded back with a "yes, whats your order?". No "sorry for the delay" nothing . I put the order in, pulled up to the window and no "hello" or "Hey" or anything but she gives me my total with no other greeting, I hand her the card, she hands me my ice cream, I say "thank you" and then she simply closes the window with no response. I know service is getting bad in a lot of places but man there is really no excuse for this kinda terrible service.

Atmosphere: 2

Food: 3

Service: 1

My grandson loved the Rocky road ice cream cone.

Atmosphere: 5

Food: 5

Service: 5

I ordered an ice cream cake and it was not ready on the scheduled pick up date. I called to cancel the order and Shelby was extremely polite and professional. She was able to accommodate my request and provided excellent customer service. Thank you Shelby!!!

Constantly ALWAYS out of something.

The store was clean. The ice cream tasted good. The problem was we thought the ice cream should have been colder. It was melting before we got to our SUV.

I love how close it is and only 3 times was it out of my favorite

Almost always out of world class chocolate, cookies and cream & chocolate chip. Haven’t had double scoop cups with lids for 3 weeks. Always hear “we are just about to turn in an order.” I am going to quit wasting my time going there. Lots of other places. I predict they will be out of business in less than a year and they will not understand why. Read the reviews on this site. The answer is there

Unfortunately, yet another disappointing attempt to enjoy BR. They are frequently out of standard flavors and do not carry seasonal favorites. Today, we were told their “ice cream machine” has been out for two days, so they have no ice cream at all. Sure wish things would improve — I’d be their best customer!

Ordered two milkshakes that were watery. And almost $15. At that price I was expecting something spectacularly creamy and thick.

Often no donuts by 2 pm ice cream portions are bs and staff is rude and toxic

Was happy to find a Baskin Robbins! Place is clean and the people are very friendly. Even on a holiday weekend (a welcome relief from the day so far). Wholeheartedly recommend!!!

The employees need people skills. Seem to be out of the one main thing that any ice cream shop should have.