Firehouse Subs Aggie Central

Service was great and the cashier was very patient with us. 1st time my sister has been. Great food!

Atmosphere: 4

Food: 4

Service: 5

Love this place!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

First off, I’d like to preface that Firehouse is one of my favourite establishments. I love the ingredients they use, and my sandwich is almost always delicious. But there is a serious lack of health and safety at either of the establishments in college station. I am a regular customer and multiple times I have had an issue with my sandwich being prepared by staff who haven’t cleaned knives or used fresh gloves. So when my sandwich is cut, it’s done using a knife covered in other ingredients, same with the gloves. So there is a serious amount of cross contamination and lack of cleanliness. In general the seating area often feels unclean. Firehouse is a relatively expensive place to eat. When dining with family I am often spending upwards of 50 dollars. Today, after specifically asking for my sandwich to be cut with a clean knife due to my repeated issues, it still came back with marinara from my wife’s meatball sub, among other cross contaminant ingredients. As such, it genuinely brings me great sadness to say that I’ll no longer be eating at my favourite restaurant because the location simply doesn’t address my concerns of simple food safety and cleanliness. I’ll probably be phoning the health department and maybe firehouse corporate because this issue does matter to me. If people think I’m overreacting, I understand, but I personally find food safety very important.

Atmosphere: 2

Food: 1

Service: 1

We walked in and weren’t greeted at all. No “Welcome to Firehouse,” nothing. The food was good like it always is, but the staff didn’t seem to know much, and honestly none of them seemed happy to be there. Kayla was super cool, but the guy who brought out our food didn’t seem educated on the sandwiches.

Destiny was the main issue. She had an attitude from the start and didn’t seem happy to be there at all. We came in because we had rewards. We told her we wanted larges for our sandwiches, but she rang up mediums instead(we found out after they already made them). Then she tried telling us we didn’t have enough points even though we had over 20,000. Instead of canceling the order and starting over with the rewards applied, she said rewards could only be used online because she didn’t know how to do it..which is not true. That was the whole reason we came in, so it made no sense.

Customer service here is not good and really needs improvement.

Atmosphere: 1

Food: 5

Service: 1

Good subs

Food: 5

Great customer service.

Atmosphere: 5

Food: 5

Service: 5

They had a good deal on the app. The food tasted good. The New York Steamer is my usual go to, but I tried the French Dip and enjoyed it . The Mac and Cheese is also very good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer, Chips, Italian Meatball

Delicious subs, do not skip the Macaroni and Cheese

Atmosphere: 5

Food: 5

Service: 5

Really enjoyed the Engineer

Super yummy

Atmosphere: 5

Food: 5

Service: 5

I had such a great experience at Firehouse Subs! The sandwiches were absolutely delicious — fresh, flavorful, and made just right. The bread was toasted perfectly, and the ingredients tasted super fresh. The customer service was amazing too — the staff was friendly, welcoming, and made sure everything was perfect. The restaurant was clean and had a great atmosphere. Definitely one of my favorite sub places now. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I went in for the Thanksgiving sandwich. It was awesome. Hot sandwich with turkey (not sandwich meat) stuffing and cranberry. OMG delicious.

Atmosphere: 5

Food: 5

Service: 5

Great tasting sub! Pleasant staff!

Atmosphere: 5

Food: 5

Service: 5

Great food!

Atmosphere: 5

Food: 5

Service: 5

Love this location! Always so friendly and helpful! The whole staff is great. And the place is always super clean. Spotless!

Atmosphere: 5

Food: 5

Service: 5

Received order fast!

Atmosphere: 5

Food: 5

Service: 5