Starbucks visit was terrible. Ignored part of my order for 15minutes, while my cold drink sat. Spent $11 on a coffee that the used wrong blend and also burnt. No line up or online orders back up. Just busy gossiping. Never again
Hunter Salch
I am writing this review to express my disappointment with the customer service experience my wife and I had at Kroger in College Station.
We visited the store just after 8 pm today, July 20th 2024 when the seafood counter closes. Despite arriving right after closing time, the seafood was still on display, and the employee behind the counter was just beginning to put away the meats.
I politely waited for the young man behind the counter to come over and then asked if I could get a crab from the selection. Despite the seafood being right in front of us and the counter just having closed, he absolutely refused to accommodate my request. This was particularly upsetting as I needed the crab for my pregnant wife, who had a specific craving.
The employee's refusal to help, despite the minimal effort it would have taken to assist me, left me extremely disappointed and frustrated. The level of customer service provided was far below my expectations. If this had been HEB, I am confident that I would have received the assistance I needed without any hassle.
To add to my frustration, I did not see any managers around to address my concerns at the moment. This incident has made me regret choosing Kroger over HEB and has significantly impacted my view of Kroger's customer service standards.
I sincerely hope that this employee receives proper training on customer service to prevent such disappointing experiences for other customers in the future.
Rebecca Weldon
CleN and well-stocked store. The workers were polite and helpful! Definitely will be frequenting this store!
Carolyn Erskine
I like shopping at Kroger, but the check out people need to be a little more friendly. Did not greet me or say thank you. They have to remember that I help pay their salary. The young man that sacked the groceries did say have a nice day.
J. Lee Acosta
Their produce is expensive. You are forced to buy organic in certain ones. Kroger has gotten full of itself. They took away the senior discount on Kroger products. Go to HEB!
Marianne Oprisko
Always good meat choices. Remember to check out the marked down meat in the cooler end nearest the meat counter. These are packages near the purchase by dates. Still good but not the choice of the more affluent customers.
Kian Atkin
Love shopping at Kroger. Everyone is so helpful.
M R
To the edgy stocker if you don't like your job quit. there's other people out there that would do your job gladly. Other employees nice :)
Stephen Lormand
I want to preface this review by expressing my genuine appreciation for Kroger. Having worked for Kroger myself, I truly believe they are one of the best grocery stores around. With our workplace in close proximity to this Kroger, it has become a very convenient stop for us. In fact, we shop at Kroger on average 15-20 times per month. They often have great deals, and the vast majority of the employees work very hard and are always happy to assist.
However, there is one downside we have experienced. On at least a dozen occasions, we have seen team leads and other management publicly reprimanding employees. As customers, my wife and I have witnessed managers in these stores (including one particularly unsettling incident involving a Team Leader nearly yelling at an employee in the cheese section). These incidents made not only us uncomfortable but also those around us.
Despite these concerning observations with management, Kroger remains our favorite place to shop.
TOXIC ? The meat area smelled rotten and disgusting but now they are pumping in some toxic fragrance to cover it up and it was causing me to have breathing problems and burning eyes. I had to cut short my trip. Will have to wait until the employees start complaining and maybe they will care? Sad.
lisa wade
I LOVE KROGER'S!!! GREAT PRICES & GREAT FOOD & the employees are very friendly/ helpful. Oh! Can't forget × amount off of gas!!
Lisa Cooke
Always a great shopping experience and the have the most nicest employees!
Michael Clarida
I went grocery shopping.
Dashi
I was told to leave the store… They had a deal on sodas went inside got the sodas used the deal. Went outside loaded my car realized I should go get more sodas. Went back in and the self checkout person told me no and I had to leave cuz I can’t use the same deal more than once a day… Never happened before at any store to me once you leave and come back you are a new customers and a new transaction.
Starbucks visit was terrible.
Ignored part of my order for 15minutes, while my cold drink sat. Spent $11 on a coffee that the used wrong blend and also burnt.
No line up or online orders back up. Just busy gossiping. Never again
I am writing this review to express my disappointment with the customer service experience my wife and I had at Kroger in College Station.
We visited the store just after 8 pm today, July 20th 2024
when the seafood counter closes. Despite arriving right after closing time, the seafood was still on display, and the employee behind the counter was just beginning to put away the meats.
I politely waited for the young man behind the counter to come over and then asked if I could get a crab from the selection. Despite the seafood being right in front of us and the counter just having closed, he absolutely refused to accommodate my request. This was particularly upsetting as I needed the crab for my pregnant wife, who had a specific craving.
The employee's refusal to help, despite the minimal effort it would have taken to assist me, left me extremely disappointed and frustrated. The level of customer service provided was far below my expectations. If this had been HEB, I am confident that I would have received the assistance I needed without any hassle.
To add to my frustration, I did not see any managers around to address my concerns at the moment. This incident has made me regret choosing Kroger over HEB and has significantly impacted my view of Kroger's customer service standards.
I sincerely hope that this employee receives proper training on customer service to prevent such disappointing experiences for other customers in the future.
CleN and well-stocked store. The workers were polite and helpful! Definitely will be frequenting this store!
I like shopping at Kroger, but the check out people need to be a little more friendly. Did not greet me or say thank you. They have to remember that I help pay their salary. The young man that sacked the groceries did say have a nice day.
Their produce is expensive. You are forced to buy organic in certain ones. Kroger has gotten full of itself. They took away the senior discount on Kroger products.
Go to HEB!
Always good meat choices. Remember to check out the marked down meat in the cooler end nearest the meat counter. These are packages near the purchase by dates. Still good but not the choice of the more affluent customers.
Love shopping at Kroger. Everyone is so helpful.
To the edgy stocker if you don't like your job quit. there's other people out there that would do your job gladly. Other employees nice :)
I want to preface this review by expressing my genuine appreciation for Kroger. Having worked for Kroger myself, I truly believe they are one of the best grocery stores around. With our workplace in close proximity to this Kroger, it has become a very convenient stop for us. In fact, we shop at Kroger on average 15-20 times per month. They often have great deals, and the vast majority of the employees work very hard and are always happy to assist.
However, there is one downside we have experienced. On at least a dozen occasions, we have seen team leads and other management publicly reprimanding employees. As customers, my wife and I have witnessed managers in these stores (including one particularly unsettling incident involving a Team Leader nearly yelling at an employee in the cheese section). These incidents made not only us uncomfortable but also those around us.
Despite these concerning observations with management, Kroger remains our favorite place to shop.
It was good
Restaurantji Recommends
TOXIC ?
The meat area smelled rotten and disgusting but now they are pumping in some toxic fragrance to cover it up and it was causing me to have breathing problems and burning eyes. I had to cut short my trip. Will have to wait until the employees start complaining and maybe they will care? Sad.
I LOVE KROGER'S!!! GREAT PRICES & GREAT FOOD & the employees are very friendly/ helpful. Oh! Can't forget × amount off of gas!!
Always a great shopping experience and the have the most nicest employees!
I went grocery shopping.
I was told to leave the store… They had a deal on sodas went inside got the sodas used the deal. Went outside loaded my car realized I should go get more sodas. Went back in and the self checkout person told me no and I had to leave cuz I can’t use the same deal more than once a day… Never happened before at any store to me once you leave and come back you are a new customers and a new transaction.
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