I will never get Pizza Hut again. The pizza didn’t taste good, wasn’t cooked properly, and it was cold. This location didn’t even have a delivery driver so they sent it for door dash to get. Do better Pizza Hut! Price of take out pizza is too expensive now a days for such poor taste and cold food.
Atmosphere: 1
Food: 1
Service: 1
Benjamin beat1223
I was visiting Texas and I went to pizza hut because I love pizza and I come in and it's clean and beautiful and I come to the desk and there is this girl named Holly she was really really nice probably the nicest person I have ever met and she made the pizza and it was amazing the best pizza I have ever tasted so overall the best pizza hut ever and Holly was an amazing worker you should give her a raise I rate it a 10/10 I will definitely come back
Atmosphere: 5
Food: 5
Service: 5
Joseph Hines
Asked for a small discount for excessively late delivery nobody wants cold food but I wasn’t aggressive about anything just had concerns about quality. Anyways she heard my spill and huffed and hung up the phone. Not professional. Cold product on already overpriced food. Major disappointment blamed it on the app glitching but told me it left the store at 416 I live .5 miles from store and didn’t receive food until 522
Food: 1
Service: 1
Maddie Folia
My kids love it, or I wouldn’t eat here. I can’t order extra sauce because they just dump it in the middle and then the dough doesn’t cook and it’s a soup bowl and the rest of the pizza is still dry. It’s bizarre.
Anyway. Tonight their website wasn’t working and I had to call in my order. The girl taking the order was rude, unhelpful, and did not check to make sure my address was correct when I asked. In the end, I had a long, frustrating conversation, during which I was accused of being her problem for speaking too fast (could you not have just asked me to repeat or repeat slower?), and then the pizza was delivered to my old address, not the new address I DOUBLE CHECKED with her before giving my credit card number. I had asked for my total several times and she vaguely gave me an amount the third time which didn’t seem right, so now I’m afraid of what I was charged (there was no receipt with the pizza or emailed).
Thankfully, the delivery driver called me and was willing to come to my new home and deliver it to the correct address. I really appreciate that because my kids have to go to bed for school in the morning and they can’t stay up all night waiting on another delivery.
Atmosphere: 2
Food: 3
Service: 1
Harley Renka
Every time I order pizza from this location, it is incorrect. These are basic orders, pepperoni pizza, nothing fancy or specialized but somehow they just cannot get the orders right. They are WONDERFUL at rectifying the issues, replacing the incorrect pizzas for free but I live 20 mins away, 40 min round trip and since I never realize pizza is wrong until I get home… I basically spent an hour and a half of my life to get a pizza. There have been 3 incorrect orders this month. These first one I ordered a pepperoni pizza and they gave me a pepperoni and jalapeños pizza. When I got there to pick up the replacement, they had cut it incorrectly so I had to wait for them to make me another one. The second time, also just a pepperoni pizza, also cut wrong so I had to wait. Both times I asked to just take the incorrectly cut pizzas and both times they insisted on correcting it. And then today, I ordered one pepperoni pizza and one pepperoni lovers which costs $3 more. The pictures are of both pizzas. I sure can’t tell the difference so I’m sure they just gave me 2 regular pepperoni pizzas. Get it together Pizza Hut employees!! I counted the pepperonis in the pictures and one pizza has 46 and the other has 54… I can’t imagine they are charging an extra $3 for 8 pepperonis 😑 Side note… the parking lot is awful. I have never once in 3 years been able to find a parking spot because the other businesses that share their TINY parking lot are long stay businesses… a nail salon and an Italian restaurant. So not only are the zero parking spots but they stay full for minimum of one hour. Horrible combination for parking lot utilization.
Atmosphere: 2
Food: 2
Service: 2
Ms. H
Best stuff crust pizza 🍕
Franklin Mullins
I have read some of the reviews of this location and have come to the conclusion that those that have a problem are the problem. I don't live in Caldwell but make a point to come to this location every time I come through town. This is the best Pizza Hut Pizza I have ever had, the manger is always friendly and the staff is always great. Any time I've been there and seen anyone who has a issue they always try to accommodate and help.
Atmosphere: 5
Food: 5
Service: 5
John
Love the thin crust here you just can't out pizza the hut!
Atmosphere: 5
Food: 5
Service: 5
Evrin Shivers
I made two orders online they delivered the second order first and forget the wings I was tryna call the store called 12 times to ask if they could put the wings with my first order I had already called before the orders where out for delivery to ask if they could deliver them together! I finally got ahold of the manager! He told me my first order and wings was on the way and he would process a refund tonight! I wait for my fist order by the way DoorDash dropped my food off I was so confused! I finally get my food the box is cold as ice then I open a box and they ate a piece of of the pizza I don’t know what else they might’ve done to eat it but I’m not sure I could ever give dem my business again! Then the only review they got on yelp is a 1 star I wish I could give negative reviews I’ve had better experience at lil ceasers pizza and dominos
Atmosphere: 1
Food: 1
Service: 1
Kiera Richardson
I’m not sure if the man with the glasses in the gray shirt was the manager, but he and another coworker in the red shirt with brownish blonde hair were very rude. I’m not sure if the situation was racially motivated and I’d hate to accuse someone of such poor behavior, but when I walked in I greeted him and showed him I had a DoorDash for pickup and I told him I’d be back to get my second pizza bag out of my car, since the orders I came to pick up were still being prepared. The man in the gray shirt with the glasses proceeded to turn his back to me and get on his phone as I said that. Granted, I took it as maybe he didn’t hear me, even though I was sure I was clear and loud enough, and proceeded to grab my second pizza bag out of my car. As I waited for the order I realized the man, whom I spoke to at the register, was talking to his coworker in the red shirt who was eating dinner, I’m guessing on his break outside. The guy with the glasses and gray shirt and the guy with the red shirt proceeded to look at me and another individual I was with and talk about us, I’m assuming as they looked back in forth at us with very uncompromising looks. Although it doesn’t seem like much, customer service should always be respectful, no matter what your views are on others. Me and the other individual I was with felt so uncomfortable and would hate to visit this store again. I’m hoping everything gets better and hopefully the workers can learn to put their pride to the side and do their job properly.
I ordered pepperoni and got plain cheese pizza. Why did I pay tip for wrong order take out? Weird parking spots and missing pepperoni. No reason to go again.
Atmosphere: 3
Food: 3
Service: 3
Jon Mendez
The quality of the pizzas I ordered from here were horrible. So oily & almost raw. My most recent experience included my pizza being given to a person who was not me so I had to wait for another pizza to be remade just for it to taste horrible. Not to mention Dominos is cheaper with better taste. Never coming back here again. Maybe it’s just Pizza Hut in general going downhill.
Atmosphere: 1
Food: 1
Service: 1
AppleNY A
Pizza was terrible and disgusting Staff was very creepy
Atmosphere: 1
Food: 1
Service: 1
Sue Pate
Always delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Dale Blevins
It was a delivery so I didn't go in but saying that the pizzas arrived on time and the GPS was pretty right on with the driver
I will never get Pizza Hut again. The pizza didn’t taste good, wasn’t cooked properly, and it was cold. This location didn’t even have a delivery driver so they sent it for door dash to get. Do better Pizza Hut! Price of take out pizza is too expensive now a days for such poor taste and cold food.
Atmosphere: 1
Food: 1
Service: 1
I was visiting Texas and I went to pizza hut because I love pizza and I come in and it's clean and beautiful and I come to the desk and there is this girl named Holly she was really really nice probably the nicest person I have ever met and she made the pizza and it was amazing the best pizza I have ever tasted so overall the best pizza hut ever and Holly was an amazing worker you should give her a raise I rate it a 10/10 I will definitely come back
Atmosphere: 5
Food: 5
Service: 5
Asked for a small discount for excessively late delivery nobody wants cold food but I wasn’t aggressive about anything just had concerns about quality. Anyways she heard my spill and huffed and hung up the phone. Not professional. Cold product on already overpriced food. Major disappointment blamed it on the app glitching but told me it left the store at 416 I live .5 miles from store and didn’t receive food until 522
Food: 1
Service: 1
My kids love it, or I wouldn’t eat here. I can’t order extra sauce because they just dump it in the middle and then the dough doesn’t cook and it’s a soup bowl and the rest of the pizza is still dry. It’s bizarre.
Anyway. Tonight their website wasn’t working and I had to call in my order. The girl taking the order was rude, unhelpful, and did not check to make sure my address was correct when I asked. In the end, I had a long, frustrating conversation, during which I was accused of being her problem for speaking too fast (could you not have just asked me to repeat or repeat slower?), and then the pizza was delivered to my old address, not the new address I DOUBLE CHECKED with her before giving my credit card number. I had asked for my total several times and she vaguely gave me an amount the third time which didn’t seem right, so now I’m afraid of what I was charged (there was no receipt with the pizza or emailed).
Thankfully, the delivery driver called me and was willing to come to my new home and deliver it to the correct address. I really appreciate that because my kids have to go to bed for school in the morning and they can’t stay up all night waiting on another delivery.
Atmosphere: 2
Food: 3
Service: 1
Every time I order pizza from this location, it is incorrect. These are basic orders, pepperoni pizza, nothing fancy or specialized but somehow they just cannot get the orders right. They are WONDERFUL at rectifying the issues, replacing the incorrect pizzas for free but I live 20 mins away, 40 min round trip and since I never realize pizza is wrong until I get home… I basically spent an hour and a half of my life to get a pizza.
There have been 3 incorrect orders this month. These first one I ordered a pepperoni pizza and they gave me a pepperoni and jalapeños pizza. When I got there to pick up the replacement, they had cut it incorrectly so I had to wait for them to make me another one. The second time, also just a pepperoni pizza, also cut wrong so I had to wait. Both times I asked to just take the incorrectly cut pizzas and both times they insisted on correcting it. And then today, I ordered one pepperoni pizza and one pepperoni lovers which costs $3 more. The pictures are of both pizzas. I sure can’t tell the difference so I’m sure they just gave me 2 regular pepperoni pizzas. Get it together Pizza Hut employees!! I counted the pepperonis in the pictures and one pizza has 46 and the other has 54… I can’t imagine they are charging an extra $3 for 8 pepperonis 😑
Side note… the parking lot is awful. I have never once in 3 years been able to find a parking spot because the other businesses that share their TINY parking lot are long stay businesses… a nail salon and an Italian restaurant. So not only are the zero parking spots but they stay full for minimum of one hour. Horrible combination for parking lot utilization.
Atmosphere: 2
Food: 2
Service: 2
Best stuff crust pizza 🍕
I have read some of the reviews of this location and have come to the conclusion that those that have a problem are the problem. I don't live in Caldwell but make a point to come to this location every time I come through town. This is the best Pizza Hut Pizza I have ever had, the manger is always friendly and the staff is always great. Any time I've been there and seen anyone who has a issue they always try to accommodate and help.
Atmosphere: 5
Food: 5
Service: 5
Love the thin crust here you just can't out pizza the hut!
Atmosphere: 5
Food: 5
Service: 5
I made two orders online they delivered the second order first and forget the wings I was tryna call the store called 12 times to ask if they could put the wings with my first order I had already called before the orders where out for delivery to ask if they could deliver them together! I finally got ahold of the manager! He told me my first order and wings was on the way and he would process a refund tonight! I wait for my fist order by the way DoorDash dropped my food off I was so confused! I finally get my food the box is cold as ice then I open a box and they ate a piece of of the pizza I don’t know what else they might’ve done to eat it but I’m not sure I could ever give dem my business again! Then the only review they got on yelp is a 1 star I wish I could give negative reviews I’ve had better experience at lil ceasers pizza and dominos
Atmosphere: 1
Food: 1
Service: 1
I’m not sure if the man with the glasses in the gray shirt was the manager, but he and another coworker in the red shirt with brownish blonde hair were very rude. I’m not sure if the situation was racially motivated and I’d hate to accuse someone of such poor behavior, but when I walked in I greeted him and showed him I had a DoorDash for pickup and I told him I’d be back to get my second pizza bag out of my car, since the orders I came to pick up were still being prepared. The man in the gray shirt with the glasses proceeded to turn his back to me and get on his phone as I said that. Granted, I took it as maybe he didn’t hear me, even though I was sure I was clear and loud enough, and proceeded to grab my second pizza bag out of my car. As I waited for the order I realized the man, whom I spoke to at the register, was talking to his coworker in the red shirt who was eating dinner, I’m guessing on his break outside. The guy with the glasses and gray shirt and the guy with the red shirt proceeded to look at me and another individual I was with and talk about us, I’m assuming as they looked back in forth at us with very uncompromising looks. Although it doesn’t seem like much, customer service should always be respectful, no matter what your views are on others. Me and the other individual I was with felt so uncomfortable and would hate to visit this store again. I’m hoping everything gets better and hopefully the workers can learn to put their pride to the side and do their job properly.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I ordered pepperoni and got plain cheese pizza. Why did I pay tip for wrong order take out? Weird parking spots and missing pepperoni. No reason to go again.
Atmosphere: 3
Food: 3
Service: 3
The quality of the pizzas I ordered from here were horrible. So oily & almost raw. My most recent experience included my pizza being given to a person who was not me so I had to wait for another pizza to be remade just for it to taste horrible. Not to mention Dominos is cheaper with better taste. Never coming back here again. Maybe it’s just Pizza Hut in general going downhill.
Atmosphere: 1
Food: 1
Service: 1
Pizza was terrible and disgusting
Staff was very creepy
Atmosphere: 1
Food: 1
Service: 1
Always delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
It was a delivery so I didn't go in but saying that the pizzas arrived on time and the GPS was pretty right on with the driver
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Supreme Pizza
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