The Smashburger at the San Jose Airport could not get food orders prepared in a reasonable amount of time. After waiting over 40 minutes, myself and many other customers demanded refunds as we all had to catch planes. The employees showed no sense of urgency and kept taking orders knowing that they could not fill them. Worst service I have seen from a fast food establishment.
Nash Trueblood
Takes an ungodly amount of time for the food to get out, even when there aren’t many people in the place. I don’t mind waiting for a decent burger and fries, but “fine” is probably how I would describe the burgers here. Very dry with little discernible flavor. Much better spots on campus to get a burger.
Sheryl Dupre
First time eating ever at this place. I can assure you this was the absolute worst hamburger I have ever eaten. What a waste of money. The hamburgers were cold. The onionrings where a cold glob. That lemon drink, what was that, horrific. The nasties testing (fill in your own word) ever. This place should be called Trashburger. Don't.waste your money. The only positive was the guy that delivered. They can't say it was his fault, cause it said he was leaving there. There is no picture. I tossed that in the trash and zoomed over to Whataburger. 35.00 down the drain.
E Johns (Hotdogguy107)
Smashburger destroys my stomach every time I eat it but it is well worth it. Incredible burgers. Absolutely incredible.
Serenity Space
Absolutely garbage service speed, 2 weeks ago it took them 38 minutes to get food out and figured just a fluke. Today I decided to try again and took them 42 minutes. Don’t know what happened to this place in my time at this university but it was for the worse.
Hawl
Writing this at 3:01 pm for an order that I placed at 2:24 pm. A little busy when we got here but literally no one in line for the better part of 20 minutes. They keep putting bags on the table and call names in big lists, instead of just calling orders one by one. I ordered a single with a fried egg, I understand that an addition might take a little longer but this is ridiculous.It's 3:03 and just got my order. Started eating almost immediately after I sat down and it's lukewarm. What was it doing sitting around for so long? If they are backed up on orders, new ones that come out should at least be hot. Don't come here unless you like waiting half an hour for mediocre food. The lady who took my order was kind but service from everyone else is not impressive in the least.
Shimzini (Shimzini)
Came last week, service was decent, food was good. For whatever reason today it took them nearly an hour to finish my order. Not very pleased with my service and I hope they improve their wait times.
Blake Schwartzkopf
Waited an hour and 20 minutes and the milkshake I've ordered has yet to come. When I go up and ask they say they are working on it. I suspect they've lost the ticket.I've decided to just go and leave this review because I'm not waiting hours for a milkshake.
Nitza A.
Service sucks I waited like 30 minutes for a simple vanilla milkshake and it was nasty, I got a 16 ounce cup of milk
Presley Morris
I got a completely raw burger after waiting over 20 minutes. Staff is not friendly. I always wait a really long time, but this raw burger was the last straw.
Best fries ever rosemary or something... 3 stars for leaving...
Alex B
Expect to wait more than a half hour for a burger during dinner time.
Mar
The food is overpriced and you have to wait about 30 minutes for it. If you are in campus, this is not worth it.
Eun Kim
A bit overpriced and the burgers are a little too salty for my taste. Rosemary fries are pretty good, though, as well as a wide variety on the menu. Not bad!
David Powers
Awesome burgers, fries and shakes. Great original food
The Smashburger at the San Jose Airport could not get food orders prepared in a reasonable amount of time. After waiting over 40 minutes, myself and many other customers demanded refunds as we all had to catch planes. The employees showed no sense of urgency and kept taking orders knowing that they could not fill them. Worst service I have seen from a fast food establishment.
Takes an ungodly amount of time for the food to get out, even when there aren’t many people in the place. I don’t mind waiting for a decent burger and fries, but “fine” is probably how I would describe the burgers here. Very dry with little discernible flavor. Much better spots on campus to get a burger.
First time eating ever at this place. I can assure you this was the absolute worst hamburger I have ever eaten. What a waste of money. The hamburgers were cold. The onionrings where a cold glob. That lemon drink, what was that, horrific. The nasties testing (fill in your own word) ever. This place should be called Trashburger. Don't.waste your money. The only positive was the guy that delivered. They can't say it was his fault, cause it said he was leaving there. There is no picture. I tossed that in the trash and zoomed over to Whataburger. 35.00 down the drain.
Smashburger destroys my stomach every time I eat it but it is well worth it. Incredible burgers. Absolutely incredible.
Absolutely garbage service speed, 2 weeks ago it took them 38 minutes to get food out and figured just a fluke. Today I decided to try again and took them 42 minutes. Don’t know what happened to this place in my time at this university but it was for the worse.
Writing this at 3:01 pm for an order that I placed at 2:24 pm. A little busy when we got here but literally no one in line for the better part of 20 minutes. They keep putting bags on the table and call names in big lists, instead of just calling orders one by one. I ordered a single with a fried egg, I understand that an addition might take a little longer but this is ridiculous.It's 3:03 and just got my order. Started eating almost immediately after I sat down and it's lukewarm. What was it doing sitting around for so long? If they are backed up on orders, new ones that come out should at least be hot. Don't come here unless you like waiting half an hour for mediocre food. The lady who took my order was kind but service from everyone else is not impressive in the least.
Came last week, service was decent, food was good. For whatever reason today it took them nearly an hour to finish my order. Not very pleased with my service and I hope they improve their wait times.
Waited an hour and 20 minutes and the milkshake I've ordered has yet to come. When I go up and ask they say they are working on it. I suspect they've lost the ticket.I've decided to just go and leave this review because I'm not waiting hours for a milkshake.
Service sucks I waited like 30 minutes for a simple vanilla milkshake and it was nasty, I got a 16 ounce cup of milk
I got a completely raw burger after waiting over 20 minutes. Staff is not friendly. I always wait a really long time, but this raw burger was the last straw.
Restaurantji Recommends
Best fries ever rosemary or something... 3 stars for leaving...
Expect to wait more than a half hour for a burger during dinner time.
The food is overpriced and you have to wait about 30 minutes for it. If you are in campus, this is not worth it.
A bit overpriced and the burgers are a little too salty for my taste. Rosemary fries are pretty good, though, as well as a wide variety on the menu. Not bad!
Awesome burgers, fries and shakes. Great original food