I’ve never felt more dehumanized by a company than I did at this Starbucks. This happened on October 29th, 2025, at approximately 7PM. This year, after struggling with my weight and health for most of my life, I committed to turning things around. I’ve been pushing myself to go to the gym regularly, and on this particular day I pushed myself a little too hard. I left the gym dizzy, seeing black spots, and desperately needed water. My Stanley cup was empty, and the closest open place was this Starbucks. I thought surely they would understand; water is the very thing that sustains all life. I even expected to pay a small fee for the cup if needed, because I’ve worked in food service and know how those policies go. Instead, I was flatly refused. In my shaky state I begged, “I literally just need a sip, I’ll take it in a teacup, I just need WATER!!!.” They sent me to the window, and when I got there, the experience went from disappointing to downright insulting. The barista shoved her head out of the window, with the tall cup of water in hand, and got uncomfortably close to my face. She was extremely rude, speaking bluntly and harshly as she repeated, “Moving forward we will NOT be able to provide you with water without a purchase.” You'd think I was asking for an overly complicated drink, either way she seemed way too inconvenienced to pour water in a cup. She went on and on with her little rant, making it painfully obvious she had no intention of showing even the smallest amount of kindness. Mid-rant I cut her off and said, “Thank you for your human courtesy,” before driving away. I did not deserve to be spoken to like that, especially in a moment where I was visibly struggling. Her tone was ugly, her attitude dismissive, and the entire interaction left me feeling small and disrespected. What makes this worse is that at this same location, on another day, they had no problem refilling my personal water bottle. Other Starbucks locations have never denied me water either. But today, this store chose corporate greed and rigid policy over basic human decency. I have never in my life been refused water at any restaurant or fast-food chain. To be treated this way for requesting something so essential was humiliating, dangerous, and inhumane. Starbucks showed me exactly who they are: a multimillion-dollar company whose values apparently leave no room for compassion. Beyond disappointed.
Atmosphere: 1
Food: 1
Service: 1
Ainsley
Barista with dyed red hair and a shift lead apron was not wiping down milk frother wand in between drinks! Not even between drinks with diary milks or alternative milks. This is not to standard and super gross not to mention unsafe!
Elsie Wise
Great location with indredibly friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Joanie Rudd
The customer service has not changed despite what the CEO wants. The staff talks to each other not at all wanting to be bothered by clients. Prices still need to be slightly lowered instead of watering down the coffee . They should focus on what socioeconomic status most of their clients are ; and would think most are being stretched thin.
Atmosphere: 4
Food: 3
Service: 3
Jason Eggleston
This is a beautiful location, the store is clean and has a great atmosphere and feel. If I hadn’t been on the road and in a hurry I would’ve enjoyed dining inside. Plenty of places to sit and a great view through all the large windows. They have board games available, and it seems a really chill place to hang out. My coffee was piping hot, and very good and the staff seemed friendly.
Atmosphere: 5
Food: 5
Service: 4
Champ Bailey
Went around 520ish, customer service was horrendous. Rude & just a very negative vibe. Male didn’t finish taking my drive through order. Female who was at window answered her phone in the middle of our conversation. Just not sure what is going on- I figured it was just a bad day for them but looking at all the other reviews it’s just poor customer service. I will stick to my online ordering & seeing the friendly faces at the Starbucks a few miles down the road by the Veterans park!
Atmosphere: 1
Food: 1
Service: 1
Nikie
Emily the barista happily suggested remaking my drink after I accidentally ordered it wrong. I told her there was no need but she remade it perfectly anyway, it was so incredibly kind and thoughtful! Way to go above and beyond, thank you Emily!
Atmosphere: 5
Food: 5
Service: 5
Steve Monty
Very clean establishment with a great smiling sweet staff.
Parking can be a challenge here. Drive-thru customers are often forced to block parking spots so they don't have to get out of their car. It's just a poor setup for efficient in and out. Service is great and coffees are tasty...if you can get in.
Atmosphere: 3
Food: 5
Service: 5
Carole Anne Fowler
Terrible unfriendly service. Decent baristas. Close to my house or I would go to another one for sure. Disappointed since it’s new.
Atmosphere: 3
Food: 5
Service: 1
Krisann Earp Watson
My coffee was 5⭐️, service was so kind, and that place was nothing but incredible. Thank you ⭐️💵 <- (Starbucks). -Warner Watson age 9
Atmosphere: 5
Food: 5
Service: 5
Carlos Santos
Plenty of tables for students to study. The drinks are consistently good at this particular location. Recommend! Keep it up.
Clean facility. Rapid service. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I’ve never felt more dehumanized by a company than I did at this Starbucks. This happened on October 29th, 2025, at approximately 7PM.
This year, after struggling with my weight and health for most of my life, I committed to turning things around. I’ve been pushing myself to go to the gym regularly, and on this particular day I pushed myself a little too hard. I left the gym dizzy, seeing black spots, and desperately needed water. My Stanley cup was empty, and the closest open place was this Starbucks.
I thought surely they would understand; water is the very thing that sustains all life. I even expected to pay a small fee for the cup if needed, because I’ve worked in food service and know how those policies go. Instead, I was flatly refused. In my shaky state I begged, “I literally just need a sip, I’ll take it in a teacup, I just need WATER!!!.” They sent me to the window, and when I got there, the experience went from disappointing to downright insulting. The barista shoved her head out of the window, with the tall cup of water in hand, and got uncomfortably close to my face. She was extremely rude, speaking bluntly and harshly as she repeated, “Moving forward we will NOT be able to provide you with water without a purchase.” You'd think I was asking for an overly complicated drink, either way she seemed way too inconvenienced to pour water in a cup. She went on and on with her little rant, making it painfully obvious she had no intention of showing even the smallest amount of kindness. Mid-rant I cut her off and said, “Thank you for your human courtesy,” before driving away. I did not deserve to be spoken to like that, especially in a moment where I was visibly struggling. Her tone was ugly, her attitude dismissive, and the entire interaction left me feeling small and disrespected. What makes this worse is that at this same location, on another day, they had no problem refilling my personal water bottle. Other Starbucks locations have never denied me water either. But today, this store chose corporate greed and rigid policy over basic human decency.
I have never in my life been refused water at any restaurant or fast-food chain. To be treated this way for requesting something so essential was humiliating, dangerous, and inhumane. Starbucks showed me exactly who they are: a multimillion-dollar company whose values apparently leave no room for compassion. Beyond disappointed.
Atmosphere: 1
Food: 1
Service: 1
Barista with dyed red hair and a shift lead apron was not wiping down milk frother wand in between drinks! Not even between drinks with diary milks or alternative milks. This is not to standard and super gross not to mention unsafe!
Great location with indredibly friendly staff!
Atmosphere: 5
Food: 5
Service: 5
The customer service has not changed despite what the CEO wants. The staff talks to each other not at all wanting to be bothered by clients. Prices still need to be slightly lowered instead of watering down the coffee . They should focus on what socioeconomic status most of their clients are ; and would think most are being stretched thin.
Atmosphere: 4
Food: 3
Service: 3
This is a beautiful location, the store is clean and has a great atmosphere and feel. If I hadn’t been on the road and in a hurry I would’ve enjoyed dining inside. Plenty of places to sit and a great view through all the large windows. They have board games available, and it seems a really chill place to hang out. My coffee was piping hot, and very good and the staff seemed friendly.
Atmosphere: 5
Food: 5
Service: 4
Went around 520ish, customer service was horrendous.
Rude & just a very negative vibe.
Male didn’t finish taking my drive through order. Female who was at window answered her phone in the middle of our conversation.
Just not sure what is going on- I figured it was just a bad day for them but looking at all the other reviews it’s just poor customer service.
I will stick to my online ordering & seeing the friendly faces at the Starbucks a few miles down the road by the Veterans park!
Atmosphere: 1
Food: 1
Service: 1
Emily the barista happily suggested remaking my drink after I accidentally ordered it wrong. I told her there was no need but she remade it perfectly anyway, it was so incredibly kind and thoughtful! Way to go above and beyond, thank you Emily!
Atmosphere: 5
Food: 5
Service: 5
Very clean establishment with a great smiling sweet staff.
Atmosphere: 5
Food: 5
Service: 5
A little pricey but still good 😊
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
In love with the Banana nut bread! So delicious!
Atmosphere: 5
Food: 5
Service: 5
Parking can be a challenge here. Drive-thru customers are often forced to block parking spots so they don't have to get out of their car. It's just a poor setup for efficient in and out. Service is great and coffees are tasty...if you can get in.
Atmosphere: 3
Food: 5
Service: 5
Terrible unfriendly service. Decent baristas.
Close to my house or I would go to another one for sure. Disappointed since it’s new.
Atmosphere: 3
Food: 5
Service: 1
My coffee was 5⭐️, service was so kind, and that place was nothing but incredible.
Thank you ⭐️💵 <- (Starbucks).
-Warner Watson age 9
Atmosphere: 5
Food: 5
Service: 5
Plenty of tables for students to study. The drinks are consistently good at this particular location. Recommend! Keep it up.
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Spice Crème
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