I contacted this bakery to order a cake with a promised delivery by tomorrow. Initially, a staff member confirmed the order could be fulfilled. However, I was then transferred to an individual who identified herself as the manager. She was unprofessional, immediately accusing me of leaving a negative Google review, despite my never having interacted with her or reviewed the business. She then contradicted the initial assurance, stating they could not make the cake without providing a clear explanation, and claimed they were unable to produce any custom cakes—though my order was not custom. When I sought clarification, she became agitated and dismissive. This poor customer service experience reflects ongoing issues that may deter customers. I hope the owner addresses this matter to improve management and service quality.
Atmosphere: 1
Food: 1
Service: 1
Tyler Dickens
I contacted this bakery to order a cake with a promised delivery by tomorrow. Initially, a staff member confirmed the order could be fulfilled. However, I was then transferred to an individual who identified herself as the manager. She was unprofessional, immediately accusing me of leaving a negative Google review, despite my never having interacted with her or reviewed the business. She then contradicted the initial assurance, stating they could not make the cake without providing a clear explanation, and claimed they were unable to produce any custom cakes—though my order was not custom. When I sought clarification, she became agitated and dismissive. This poor customer service experience reflects ongoing issues that may deter customers. I hope the owner addresses this matter to improve management and service quality.
Gunther Guerra
Amazing variety, great service, my kids love all the cookies and attention to detail. Very wholesome and welcoming atmosphere as well
Atmosphere: 5
Food: 5
Service: 5
Roxy Gilchrist
I placed a custom order. And it did not disappoint. Not only do the cookies look great, they always taste delicious. A great place for all your bakery needs.
Atmosphere: 5
Food: 5
Service: 5
Malt Licky
Ordered a $50 Italian cream cake and was not impressed. The flavor was good and the service was proper, however the cake wasn't moist at all. The cake was falling apart as we tried to cut it up and serve. Very crumbly, dry and most people struggled to finish eating it. I expected better for half a benjamin. I won't be back, personally.
Atmosphere: 5
Food: 2
Service: 5
Beverly Flynn
Kudos to Montgomery Bakehouse!! I ordered their Caramel Apple cake online (which was easy peasy) for my granddaughter’s birthday. It mirrored their online photo and more importantly was absolutely delicious! The family was somewhat wary about an “apple” cake but once we ate it everyone raved about how good it was. The entire cake was devoured. My future cake or any dessert orders will be with Montgomery Bakehouse.
Such lovely and welcoming Texans who truly go out of their way to make your day special. Their kindness and attention to detail make every experience memorable. I highly recommend this business!
Atmosphere: 5
Food: 5
Service: 5
Hailey Minor
They made a cake for my partners birthday last minute and they were very kind and the price was great! I will definitely keep recommending them to everyone! ❤️
A Texifornian
Ordered ahead for a black forrest cake (you pay cc at time of special order being placed) and grabbed other items from cabinet. All very delicious. Good customer service by phone and in person. Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Jerome Gillson
Absolutely spectacular in every way!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Robbins
Purchased a custom cake for daughter's birthday, cake was dry could have used more decorations, very plain.
We ordered a custom cake for a wedding this past Saturday and it was absolutely delicious! It was just like we designed it and very beautiful!
Never disappointed. The Texas tornados are my favorite!! Their cakes are always a winner too!
Atmosphere: 5
Food: 5
Service: 5
Such a fun place to stop. The building is so cool. Super nice inside - lots of fun delicious treats to chose from. Can't go wrong.
Atmosphere: 5
Food: 5
Service: 4
Best baked goods ive ever found.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Chocolate Cake, Cookie Cake
I contacted this bakery to order a cake with a promised delivery by tomorrow. Initially, a staff member confirmed the order could be fulfilled. However, I was then transferred to an individual who identified herself as the manager. She was unprofessional, immediately accusing me of leaving a negative Google review, despite my never having interacted with her or reviewed the business. She then contradicted the initial assurance, stating they could not make the cake without providing a clear explanation, and claimed they were unable to produce any custom cakes—though my order was not custom. When I sought clarification, she became agitated and dismissive. This poor customer service experience reflects ongoing issues that may deter customers. I hope the owner addresses this matter to improve management and service quality.
Atmosphere: 1
Food: 1
Service: 1
I contacted this bakery to order a cake with a promised delivery by tomorrow. Initially, a staff member confirmed the order could be fulfilled. However, I was then transferred to an individual who identified herself as the manager. She was unprofessional, immediately accusing me of leaving a negative Google review, despite my never having interacted with her or reviewed the business. She then contradicted the initial assurance, stating they could not make the cake without providing a clear explanation, and claimed they were unable to produce any custom cakes—though my order was not custom. When I sought clarification, she became agitated and dismissive. This poor customer service experience reflects ongoing issues that may deter customers. I hope the owner addresses this matter to improve management and service quality.
Amazing variety, great service, my kids love all the cookies and attention to detail. Very wholesome and welcoming atmosphere as well
Atmosphere: 5
Food: 5
Service: 5
I placed a custom order. And it did not disappoint. Not only do the cookies look great, they always taste delicious. A great place for all your bakery needs.
Atmosphere: 5
Food: 5
Service: 5
Ordered a $50 Italian cream cake and was not impressed. The flavor was good and the service was proper, however the cake wasn't moist at all. The cake was falling apart as we tried to cut it up and serve. Very crumbly, dry and most people struggled to finish eating it. I expected better for half a benjamin. I won't be back, personally.
Atmosphere: 5
Food: 2
Service: 5
Kudos to Montgomery Bakehouse!! I ordered their Caramel Apple cake online (which was easy peasy) for my granddaughter’s birthday. It mirrored their online photo and more importantly was absolutely delicious! The family was somewhat wary about an “apple” cake but once we ate it everyone raved about how good it was. The entire cake was devoured. My future cake or any dessert orders will be with Montgomery Bakehouse.
Food: 5
Service: 5
Restaurantji Recommends
Such lovely and welcoming Texans who truly go out of their way to make your day special. Their kindness and attention to detail make every experience memorable. I highly recommend this business!
Atmosphere: 5
Food: 5
Service: 5
They made a cake for my partners birthday last minute and they were very kind and the price was great! I will definitely keep recommending them to everyone! ❤️
Ordered ahead for a black forrest cake (you pay cc at time of special order being placed) and grabbed other items from cabinet. All very delicious. Good customer service by phone and in person. Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Absolutely spectacular in every way!
Atmosphere: 5
Food: 5
Service: 5
Purchased a custom cake for daughter's birthday, cake was dry could have used more decorations, very plain.
Atmosphere: 3
Food: 3
Service: 3
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