Used to be conveniently located with good food. However now, they do not carry many ingredients and rude staff
Atmosphere: 3
Food: 3
Service: 1
Sabrina L.
I had one of the worst experiences at Chipotle due to extremely unprofessional customer service from an employee named Belle. The interaction was rude and dismissive, which made an already frustrating visit even worse. On top of that, the chicken served tasted old and did not seem fresh at all, which was very disappointing and concerning. Several menu items were also unavailable, and there was little effort made to communicate this properly or offer alternatives. Overall, the lack of professionalism, poor food quality, and limited product availability made this visit a complete letdown. This location seriously needs better customer service and quality control.
Atmosphere: 1
Food: 2
Service: 1
Edmond Kim
Went in to get bowl and after ordering bowl, cashier said cashier machine went down. Waited for 10 min so offered to pay with cash but they refused to take free queso ode from app, and also demanded that I pay $14 when chicken bowl was like $13.05 with queso (this is already price with queso when they shouldn’t have charged with queso). Terrible customer experience
Atmosphere: 1
Food: 3
Service: 1
Raghu Ballal
Getting tired of this place. Always out of things and not bothered at all about it. Today went to the store 8:30 p.m. and they were out of Guacamole and veggie fajitas and said they were out for the day. They close at 10 p.m.! The kids working there are not bothered about customer service. No sorry, no can we substitute anything else.
Atmosphere: 4
Food: 3
Service: 2
Jim Mathine
We were at the Denton Tap Chipotle on 12/12/2025 from 5:50-6:30pm and left without ordering. We waited in line for 15 minutes before finally ordering a chicken Burrito bowl. We were told the chicken would be ready in 5 minutes. We watched a totally incompetent cook cut chicken breasts and then throw them in the trash. Either there was no manager present or they were as incompetent as the cook. We finally left without ordering.
Atmosphere: 2
Service: 1
Lawrence Beah
Nice food
Atmosphere: 4
Food: 4
Service: 4
Kiranmai Gunta
We love it
Atmosphere: 5
Food: 5
Service: 5
Jija T
Very disappointed with this Chipotle. We ordered queso for someone who doesn’t eat beef, but it came with a piece of beef in it. When we reported it, the staff didn’t apologize and actually asked us to pay for a replacement. That’s unacceptable and shows a lack of care for dietary restrictions and basic customer service. I hope management fixes this issue.
Atmosphere: 1
Food: 1
Service: 1
KR Narayan
This location used to be providing excellent service, but not any more. The mess up my take-out orders repetedly in recent times - either they miss to include all the items ordered or include someone else's order in mine.
Atmosphere: 3
Food: 3
Service: 1
Matiya Alexis
The staff was really rude, will not be coming back to this location EVER.
Clear signs of poor management. Low on brown rice, black beans, carne asada, etc. Server telling cooks about this but they seemed indifferent. All the while they're cracking jokes like no big deal. Had no onion and pepper ready for my order. No apologies, just sheer indifference. Seemed like bunch of careless teens running things. Also, the men's bathroom sink was dirty and messy. This regrettable experience and the other poor reviews make it clear that this chipotle is best to avoid at all costs.
Atmosphere: 2
Food: 4
Service: 2
Rick VanderPol
Not sure what happened on my visit to this Chipotle, but my meal was rather tasteless.
Used to be conveniently located with good food.
However now, they do not carry many ingredients and rude staff
Atmosphere: 3
Food: 3
Service: 1
I had one of the worst experiences at Chipotle due to extremely unprofessional customer service from an employee named Belle. The interaction was rude and dismissive, which made an already frustrating visit even worse. On top of that, the chicken served tasted old and did not seem fresh at all, which was very disappointing and concerning. Several menu items were also unavailable, and there was little effort made to communicate this properly or offer alternatives. Overall, the lack of professionalism, poor food quality, and limited product availability made this visit a complete letdown. This location seriously needs better customer service and quality control.
Atmosphere: 1
Food: 2
Service: 1
Went in to get bowl and after ordering bowl, cashier said cashier machine went down. Waited for 10 min so offered to pay with cash but they refused to take free queso ode from app, and also demanded that I pay $14 when chicken bowl was like $13.05 with queso (this is already price with queso when they shouldn’t have charged with queso). Terrible customer experience
Atmosphere: 1
Food: 3
Service: 1
Getting tired of this place. Always out of things and not bothered at all about it. Today went to the store 8:30 p.m. and they were out of Guacamole and veggie fajitas and said they were out for the day. They close at 10 p.m.! The kids working there are not bothered about customer service. No sorry, no can we substitute anything else.
Atmosphere: 4
Food: 3
Service: 2
We were at the Denton Tap Chipotle on 12/12/2025 from 5:50-6:30pm and left without ordering. We waited in line for 15 minutes before finally ordering a chicken Burrito bowl. We were told the chicken would be ready in 5 minutes. We watched a totally incompetent cook cut chicken breasts and then throw them in the trash. Either there was no manager present or they were as incompetent as the cook. We finally left without ordering.
Atmosphere: 2
Service: 1
Nice food
Atmosphere: 4
Food: 4
Service: 4
We love it
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with this Chipotle. We ordered queso for someone who doesn’t eat beef, but it came with a piece of beef in it. When we reported it, the staff didn’t apologize and actually asked us to pay for a replacement. That’s unacceptable and shows a lack of care for dietary restrictions and basic customer service. I hope management fixes this issue.
Atmosphere: 1
Food: 1
Service: 1
This location used to be providing excellent service, but not any more. The mess up my take-out orders repetedly in recent times - either they miss to include all the items ordered or include someone else's order in mine.
Atmosphere: 3
Food: 3
Service: 1
The staff was really rude, will not be coming back to this location EVER.
Restaurantji Recommends
I enjoyed my food.
Atmosphere: 5
Food: 5
Service: 5
Good Experience
Atmosphere: 5
Food: 5
Service: 5
Extremely rude staff
Clear signs of poor management. Low on brown rice, black beans, carne asada, etc. Server telling cooks about this but they seemed indifferent. All the while they're cracking jokes like no big deal. Had no onion and pepper ready for my order. No apologies, just sheer indifference. Seemed like bunch of careless teens running things. Also, the men's bathroom sink was dirty and messy. This regrettable experience and the other poor reviews make it clear that this chipotle is best to avoid at all costs.
Atmosphere: 2
Food: 4
Service: 2
Not sure what happened on my visit to this Chipotle, but my meal was rather tasteless.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Burrito Bowl, Guacamole
Loading...