Service is slow and people do not communicate well. We got our donuts but our sandwiches weren't made yet after 30 mins. Other people's order were also lost in the shuffle. I get they're busy but they prioritize drivethru and forget about people that order inside. One person's coffee was left on the coffee maker. After they gave it, it was cold already so they were asked to remake it.
Atmosphere: 3
Food: 2
Service: 1
June Bug41
This is the best dunkin i have veen too from the customer service to the taste of the drinks ots all good! Im seeing ppl giving negative feedback because of wait time tbh that is not dunkins fault it is a busy store it sounds like you need to give yourself mpre time before work especially in the morning at a COFFEE SHOP instead of blaming them maybe give ypurself more time
Atmosphere: 5
Food: 5
Service: 5
August Ruiz
LOVE this place sm the best Dunkin I have been too
Atmosphere: 5
Food: 5
Service: 5
Molly Orr
The fault of this place is not on the employees, it falls on the management & owners. For a place with this many customers, they need to hire more people. The work load is a lot on the 2 or 3 team members I see there. Drive thru wait time is always over 20 minutes and if you go inside, it’s the same. Because only a few people are working. Turn off mobile and Doordash orders or close the store for a week while you train more staff.
Atmosphere: 1
Food: 3
Service: 3
T
HORRIBLE CUSTOMER SEVICE AND WAIT TIMES ARE EXCESSIVE WITH INLY TWO PEOPLE ON STAFF WITH A LINE OF CARS ON THEIR LUNCH BREAKS TEYING TO GET SERVICE HERE IS JUST TERRIBLE EVERY TIME WHETHER 1 CAR OR TWO CARS IN LINE THE EMPLOYEES MOVE SLOW, UNDER SAFFED AND INEFFICIENT
Atmosphere: 1
Food: 1
Service: 1
Binta Bala
Clean, lots of parkng space, amazing service
Atmosphere: 5
Food: 5
Service: 5
Dylan Melton
Service is always hit or miss at the drive through but now we’re at the point of either minimal quality control on the drinks or we’re purposefully shorting on quantities
Atmosphere: 3
Food: 3
Service: 2
Ahmad Alothman
Music very very loud
Atmosphere: 1
Sergio R. Valdivia
This place is just like any other place that sells coffee, however, the slowness this kids moves is desperately annoying. 15 minutes for 2 medium size cappuccinos. And is not packed of people. Super slow. Big mistake. I will never stop by here again
Atmosphere: 2
Food: 2
Service: 1
Kimberly Brandenburg
I placed an order in drive-thru at the South Belt Line rd location for a sausage and cheese croissant and 2 sprinkle donuts. The sausage was cold and the cheese was just put on top of the sausage not melted. Well hell I could have made that at home and saved myself $5.09. and NO they we're NOT busy.
Lacking in menu online. Menu inside doesn't reflect Drive thru menu. Drive thru has items i want that aren't listed inside or online. Was just trying to avoid the l I no drive thru line...just had to add an edit to review. I waited 10 to 15 minutes for my stuff and the got my drink wrong. Their voicemail box is full in the morning and they didn't give me a receipt. DONT ENTERTAIN GOING THERE!
Atmosphere: 1
Food: 1
Service: 1
Syed Kazmi
Horribly slow service, 15 minutes wait, if you can’t run the business close it down. Please go to other location
Atmosphere: 1
Food: 1
Service: 1
Adil Mohiuddin
Recent staff changes has increased wait times dramatically…
Atmosphere: 5
Food: 5
Service: 1
Maawe Luguwuu
You have to wait forever in line for just a cup of coffee. It seems they need to get more people in there to get things moving!!! Very frustrating!!!!
Service is slow and people do not communicate well. We got our donuts but our sandwiches weren't made yet after 30 mins. Other people's order were also lost in the shuffle. I get they're busy but they prioritize drivethru and forget about people that order inside. One person's coffee was left on the coffee maker. After they gave it, it was cold already so they were asked to remake it.
Atmosphere: 3
Food: 2
Service: 1
This is the best dunkin i have veen too from the customer service to the taste of the drinks ots all good! Im seeing ppl giving negative feedback because of wait time tbh that is not dunkins fault it is a busy store it sounds like you need to give yourself mpre time before work especially in the morning at a COFFEE SHOP instead of blaming them maybe give ypurself more time
Atmosphere: 5
Food: 5
Service: 5
LOVE this place sm the best Dunkin I have been too
Atmosphere: 5
Food: 5
Service: 5
The fault of this place is not on the employees, it falls on the management & owners. For a place with this many customers, they need to hire more people. The work load is a lot on the 2 or 3 team members I see there. Drive thru wait time is always over 20 minutes and if you go inside, it’s the same. Because only a few people are working. Turn off mobile and Doordash orders or close the store for a week while you train more staff.
Atmosphere: 1
Food: 3
Service: 3
HORRIBLE CUSTOMER SEVICE AND WAIT TIMES ARE EXCESSIVE WITH INLY TWO PEOPLE ON STAFF WITH A LINE OF CARS ON THEIR LUNCH BREAKS TEYING TO GET SERVICE HERE IS JUST TERRIBLE EVERY TIME WHETHER 1 CAR OR TWO CARS IN LINE THE EMPLOYEES MOVE SLOW, UNDER SAFFED AND INEFFICIENT
Atmosphere: 1
Food: 1
Service: 1
Clean, lots of parkng space, amazing service
Atmosphere: 5
Food: 5
Service: 5
Service is always hit or miss at the drive through but now we’re at the point of either minimal quality control on the drinks or we’re purposefully shorting on quantities
Atmosphere: 3
Food: 3
Service: 2
Music very very loud
Atmosphere: 1
This place is just like any other place that sells coffee, however, the slowness this kids moves is desperately annoying. 15 minutes for 2 medium size cappuccinos. And is not packed of people. Super slow. Big mistake. I will never stop by here again
Atmosphere: 2
Food: 2
Service: 1
I placed an order in drive-thru at the South Belt Line rd location for a sausage and cheese croissant and 2 sprinkle donuts. The sausage was cold and the cheese was just put on top of the sausage not melted. Well hell I could have made that at home and saved myself $5.09. and NO they we're NOT busy.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
All Positives !
Atmosphere: 5
Food: 5
Service: 5
Lacking in menu online. Menu inside doesn't reflect Drive thru menu. Drive thru has items i want that aren't listed inside or online. Was just trying to avoid the l I no drive thru line...just had to add an edit to review. I waited 10 to 15 minutes for my stuff and the got my drink wrong. Their voicemail box is full in the morning and they didn't give me a receipt. DONT ENTERTAIN GOING THERE!
Atmosphere: 1
Food: 1
Service: 1
Horribly slow service, 15 minutes wait, if you can’t run the business close it down. Please go to other location
Atmosphere: 1
Food: 1
Service: 1
Recent staff changes has increased wait times dramatically…
Atmosphere: 5
Food: 5
Service: 1
You have to wait forever in line for just a cup of coffee. It seems they need to get more people in there to get things moving!!!
Very frustrating!!!!
Service: 1
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