Feng Cha Coppell

They didn't fill it till the top :(

I love this place, the staff are always kind and accommodating, their drinks are always good especially the creme brulee

Dear Feng Cha Coppell Team,

I am sharing my recent experience at your location on Friday, December 27th, which was extremely disappointing and far below the level of service I usually encounter.

Typically, I visit Feng Cha before 3 pm, where the service and drinks have always met my expectations. However, on this occasion, I arrived around 7:30 pm and ordered a couple of Hot Milk Ginger Teas. The first issue arose when one of your team members was unsure how to properly make the drink. She attempted to microwave it, and it turned out to be room temperature and tasted unpleasant. When I mentioned the issue, she admitted that she was unfamiliar with using the hot steamer and didn't know how to make the hot drink, as she rarely worked with it. This led to a frustrating 45-minute wait for two drinks that were far from satisfactory.

Additionally, I observed an equally concerning situation. Another customer had two children and a dog, and the children were sliding the dog on his/her butt across multiple tables, which was not only unsanitary. While the staff asked the customer to remove the dog from the table, it was clear that no action was taken, and the tables were never cleaned afterward. Another customer then sat at one of these tables with dog hair on it, further highlighting a lack of cleanliness and hygiene protocols.

This situation was especially disappointing because the daytime staff usually provided great service. However, the experience I had at night was not up to the usual standards I expected from Feng Cha.

I hope this feedback helps improve the service at this location, particularly in terms of drink preparation, cleanliness, and staff training during nighttime shifts.

Thank you for your attention to this matter. I look forward to hearing back from you and hope future visits can reflect the high standards I’ve come to appreciate at Feng Cha.

Good boba

Friendly service! Great drinks!

Love this local boba shop. So fun and so many great options!

Easily the best boba I’ve had

Excellent service Jennifer 😃

awesome

Always love coming here after work for a sweet treat! Service is always friendly and fast.

Strawberry overload, 25% sweet. Regular ice. Delicious. So good I had it all drank before I got a mile down the road.

Mango au lait really awesome drink and kids will love it.

very tasty

Fengcha Coppell is the best boba place in town.

Amazing