Pizza Hut

820 S MacArthur Blvd, Coppell
(972) 393-3933

Recent Reviews

Sort by
July Martinez

Worse pizza in town do not waste your time

Christopher Olvera

pizza was bland ,small, really no taste and the help wasn't much better

Atmosphere: 2

Food: 2

Service: 2

Karteek Edumudi

I stopped by today and tried to use the T-Mobile Tuesdays flatbread coupon. It showed correctly in the app but didn’t reflect at the store. The gentleman at the counter was extremely kind and helped me with a coupon instead, saying “If you are happy, I am happy.” Really appreciated the excellent service and kindness — thank you!

Btw! “The flatbread was absolutely delicious”

Atmosphere: 5

Food: 5

Service: 5

john a. gorman (-kilderkin r16)

Fast. Called in an order. Was ready when I arrived. They did a great job spreading the sauce and toppings. Tasty

Atmosphere: 3

Food: 5

Service: 4

Charley barkins

Got a pizza for delivery and was absolutely shocked at the unprofessional and immature service. Delivery driver came to the door and delivered the pizza (I would like to add that the delivery driver was a grown middle aged woman— not a teenager). I didn’t include a tip because I was charged a delivery fee and obviously I would assume the delivery fee would go to the driver. The driver then came back to my door after delivering the pizza to “thank me for the tip”. Absolutely unacceptable.
I’m sorry I don’t have extra money to shell out a tip to the driver. Money has been especially tight as of recently and this was supposed to be a treat for my children. It is not my problem that your company is too cheap to give you the delivery fee and I’m frankly shocked at this behavior from a fully grown woman. Ridiculous. Pizza was cold, will not be ordering from this location ever again.

Atmosphere: 1

Food: 1

Service: 1

Voughn Wesley

To patrons contemplating a visit to this particular Pizza Hut establishment, consider yourselves duly forewarned: a digital fiscal anomaly appears to be systematically bilking unsuspecting customers via an insidious overcharging mechanism for gratuities. My recent, lamentable encounter involved a pecuniary discrepancy wherein the inputted tip amount was not merely misconstrued but demonstrably inflated, resulting in an unwarranted surcharge on my final bill.
Upon scrutinizing the post-transactional ledger, I discovered a manifest incongruity between the voluntarily allocated gratuity and the egregious sum debited. This was not a minor arithmetical misstep but a significant and indefensible augmentation of the intended tip. My subsequent attempts to rectify this pecuniary transgression through the establishment's customer service channels proved to be an exercise in utter futility and profound vexation. The responses evinced a bewildering combination of bureaucratic inertia, abject indifference, and a conspicuous lack of demonstrable competence in addressing a straightforward, albeit aggravating, fiscal malfeasance. There was no alacrity in assuaging the situation, no genuine endeavor to mollify my legitimate grievances, and certainly no expeditious restitution of the overcharged amount. The experience was an apotheosis of customer service dereliction, leaving one with an indelible impression of a system designed to extract additional funds under false pretenses with no recourse for the aggrieved consumer. Steer clear, unless you harbor a predilection for unwarranted expenditures and an unconscionable dearth of accountability.

Food: 5

Service: 1

Dennise Castaneda

I placed on order on 4/30/25 at 11:55am, was given 12:35pm as my ETA. It was a rainy day, so I was aware my order would probably be late. At 12:50pm I attempt to call this location and I'm placed on hold for over 20 minutes and no one ever picks up the phone. I get a text notification at 1:20pm that my order will be arriving by 1:50pm. My order arrives at 1:58pm. My order was cold and it was wrong. They wanted to offer me a $25 credit when I spent $38.94. Also, when the location called me to check on this issue they were quick to hang up before I could answer, so I had to call them back. Don't spend your money at this Pizza Hut location.

Atmosphere: 1

Food: 1

Service: 1

Ashley S

First time going to Pizza Hut in over 10 years. I ordered from them because my normal pizza place is temporarily closed. The pizza was burnt, and I ended up having to throw most of it in the trash. I will not be ordering from them again. What a waste of money.

Food: 1

Samir Cowan

Big hit or miss here. Sometimes the pizza is great. But there are times where it's wrong, the delivery is very late and the food is cold, or items are missing. Like cheese sticks for example. One time i got the pizza 40 minutes late, it was cold and squished. I was promised a refund but i never got it.

Randaijah Robertson

I would give this location zero stars if I could. I placed my delivery order at 4:59pmwith an estimated arrival of 5:29, but I didn’t receive it until an hour later. I called multiple times for updates, and after 5:35pm, I finally spoke with "Melly," who hung up on me. The manager also hung up during a call. To top it off, the food was cold. I do not recommend this location for delivery.

Placed this order on 02/05/2025

Atmosphere: 1

Food: 1

Service: 1

Scott Tremblay

Really great pee

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Toppingless Pizza, Cheese Sticks, Garlic

YoCherng Lyang

Pizza was promised at 7:55pm. We did not receive the delivery until 8:35pm. And the pizza we ordered was wrong.

B. Campbell

Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.

Brittany Campbell

Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.

Jikky Sanjay Kuruvilla

The manager Robert is a good person. Quite professional.

I had an issue woth an offer in my hut rewards app. Although it was out of his reach, he offered to help and compensatee me with a pizza.

This location is a good one otherwise as well. The pizza is ready pretty quick. I've been ordering from there for a couple of years now. There is a homely vibe in this area and this location.

Atmosphere: 5

Food: 5

Service: 5

Loading...