First time going to Pizza Hut in over 10 years. I ordered from them because my normal pizza place is temporarily closed. The pizza was burnt, and I ended up having to throw most of it in the trash. I will not be ordering from them again. What a waste of money.
Food: 1
Samir Cowan
Big hit or miss here. Sometimes the pizza is great. But there are times where it's wrong, the delivery is very late and the food is cold, or items are missing. Like cheese sticks for example. One time i got the pizza 40 minutes late, it was cold and squished. I was promised a refund but i never got it.
Randaijah Robertson
I would give this location zero stars if I could. I placed my delivery order at 4:59pmwith an estimated arrival of 5:29, but I didn’t receive it until an hour later. I called multiple times for updates, and after 5:35pm, I finally spoke with "Melly," who hung up on me. The manager also hung up during a call. To top it off, the food was cold. I do not recommend this location for delivery.
Pizza was promised at 7:55pm. We did not receive the delivery until 8:35pm. And the pizza we ordered was wrong.
B. Campbell
Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.
Brittany Campbell
Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.
Jikky Sanjay Kuruvilla
The manager Robert is a good person. Quite professional.
I had an issue woth an offer in my hut rewards app. Although it was out of his reach, he offered to help and compensatee me with a pizza.
This location is a good one otherwise as well. The pizza is ready pretty quick. I've been ordering from there for a couple of years now. There is a homely vibe in this area and this location.
Atmosphere: 5
Food: 5
Service: 5
Abigail Machuca
Dietary restrictions: There is something for all tastes and flavors
Parking: There is always room
Atmosphere: 5
Food: 5
Service: 5
Marion Walker
These goofy mf that work there are rude discrimination is apparent o. Their faces lock the door behind me and when I went to tell them my food was incorrect refused to open the door kind you it’s 9:20 at night and they don’t close til 10 then I called several time got hung up on…. Yea they are disgusting and will not support or order from them again. Worst experience ever with this place.
I will never purchase another order from this Pizza Hut location. This was the worst experience I’ve ever had ordering a pizza. I placed an order online at 9:13p and received a confirmation email that the order would be delivered between 35-45 mins with an ETA of 9:50p. When placing the order, I provided instructions for the delivery driver to park in the back of the complex and call so I can come downstairs and grab the food. There’s a temporary parking zone behind my complex that I use for all delivery orders. At 10:06p my order hadn’t arrived and I didn’t receive a call, so I called the Pizza Hut location directly. While navigating through the Pizza Hut phone system I selected option #2 (check for status of delivery). The automated system said my order was delivered, so I opened my apartment door and checked, even though I provided specific delivery instructions. There was no food at my door so I remained on the line. After waiting on hold for a few minutes, I finally got a person on the line. I tried to request an update on the order and I was immediately placed on hold. The lady didn’t ask for any details associated with my order before placing me on hold. I was then placed on hold for so long that I hung up and called back. When I called back, the same lady answered the phone and immediately placed me on hold again. I waited on hold for a few more minutes and finally got the lady back on the phone. She told me that there are no delivery drivers available at this time, one hour after I’ve already placed my order online. Nobody from this location notified me and I only found out that there were no delivery drivers because I called to check the status. The lady informed me that they are looking for a Door Dasher to deliver the order, so I requested to speak to a supervisor. I was placed on hold again and a few minutes later I was told that the supervisor has left for the day and he won’t return until 10:30a the following day. The lady told me if I still wanted the order, it would take another 30 minutes for the pizza to be delivered which would’ve been 11p, but I place the order at 9:13p. I requested a refund and the lady tried to place me on hold again, but I asked her not to place me on hold. The entire time this lady didn’t ask any questions about my order to confirm who I was or what I ordered. I asked the lady to confirm the last four digits of the card she’s refunding and she said they cannot disclose that info although my card was already charged online. She then confirmed the card number and I asked for her name. She said her name was Diana and hung up the call before I could ask for her supervisor’s name. This specific Pizza Hut location is 5.2 miles away from where I live. I tried to order from the location on Royal Lane because it’s closer, but the website only allowed me to place an order at this location. Diana failed to provide solutions, no options were given and the overall service was terrible. I called the following day to speak with a supervisor and I was able to speak to Robert. I was told that the order was delivered by DoorDash but someone may have stole the order from my front door if the delivery driver didn’t knock. This is why I gave delivery instructions so I could personally come and grab the order from the driver. Robert confirmed that a refund was issued and suggested I call back if I do not see the refund in a few business days. This was a nightmare experience and I’m not sure if I ever will order a pizza from Pizza Hut again.
Service: 1
deven parekh
I think they don’t read the notes at all and serve the same pizza to everyone. I mentioned extra extra crispy but i still was sent half baked pizza which makes me feel like i am eating raw flour. It didn’t happen once, but thrice! They always take the feedback, but nothing ever changes
Atmosphere: 1
Food: 1
Service: 1
Ruben Martinez
This place is the worst customer service. I walked and asked the guy for a menu because this is not one displayed to see. He had no idea asking the lady in the back, and she showed him.. the lady with the star tattoo on her neck has the worst attitude. It looks like we are bothering her to do her job. Never coming back. Please don't waste your time. I never leave bad reviews, but this place didn't seem to care.. so here is my experience here.
Atmosphere: 1
Food: 1
Service: 1
raja mani
Nothing good to say about the quality of the pizza. Very disappointed.
First time going to Pizza Hut in over 10 years. I ordered from them because my normal pizza place is temporarily closed. The pizza was burnt, and I ended up having to throw most of it in the trash. I will not be ordering from them again. What a waste of money.
Food: 1
Big hit or miss here. Sometimes the pizza is great. But there are times where it's wrong, the delivery is very late and the food is cold, or items are missing. Like cheese sticks for example. One time i got the pizza 40 minutes late, it was cold and squished. I was promised a refund but i never got it.
I would give this location zero stars if I could. I placed my delivery order at 4:59pmwith an estimated arrival of 5:29, but I didn’t receive it until an hour later. I called multiple times for updates, and after 5:35pm, I finally spoke with "Melly," who hung up on me. The manager also hung up during a call. To top it off, the food was cold. I do not recommend this location for delivery.
Placed this order on 02/05/2025
Atmosphere: 1
Food: 1
Service: 1
Really great pee
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Toppingless Pizza, Cheese Sticks, Garlic
Pizza was promised at 7:55pm. We did not receive the delivery until 8:35pm. And the pizza we ordered was wrong.
Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.
Zero stars. Store closes at 11pm on Thursdays. I called at 10:05pm to ask what was the latest to place an order. I asked specifically if I could place an order at 10:45pm, the person who answered the phone said yes. I placed the order online at 10:44pm, 2-pizzas and 1-order of wings. I get a call at 10:49, saying they have an issue, and that they already shut down the fryer and can’t make wings. If you’re still taking orders, then why shut down the mechanics needed to make the orders? Pitiful.
The manager Robert is a good person. Quite professional.
I had an issue woth an offer in my hut rewards app. Although it was out of his reach, he offered to help and compensatee me with a pizza.
This location is a good one otherwise as well. The pizza is ready pretty quick. I've been ordering from there for a couple of years now. There is a homely vibe in this area and this location.
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: There is something for all tastes and flavors
Parking: There is always room
Atmosphere: 5
Food: 5
Service: 5
These goofy mf that work there are rude discrimination is apparent o. Their faces lock the door behind me and when I went to tell them my food was incorrect refused to open the door kind you it’s 9:20 at night and they don’t close til 10 then I called several time got hung up on…. Yea they are disgusting and will not support or order from them again. Worst experience ever with this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I will never purchase another order from this Pizza Hut location. This was the worst experience I’ve ever had ordering a pizza. I placed an order online at 9:13p and received a confirmation email that the order would be delivered between 35-45 mins with an ETA of 9:50p. When placing the order, I provided instructions for the delivery driver to park in the back of the complex and call so I can come downstairs and grab the food. There’s a temporary parking zone behind my complex that I use for all delivery orders. At 10:06p my order hadn’t arrived and I didn’t receive a call, so I called the Pizza Hut location directly. While navigating through the Pizza Hut phone system I selected option #2 (check for status of delivery). The automated system said my order was delivered, so I opened my apartment door and checked, even though I provided specific delivery instructions. There was no food at my door so I remained on the line. After waiting on hold for a few minutes, I finally got a person on the line. I tried to request an update on the order and I was immediately placed on hold. The lady didn’t ask for any details associated with my order before placing me on hold. I was then placed on hold for so long that I hung up and called back. When I called back, the same lady answered the phone and immediately placed me on hold again. I waited on hold for a few more minutes and finally got the lady back on the phone. She told me that there are no delivery drivers available at this time, one hour after I’ve already placed my order online. Nobody from this location notified me and I only found out that there were no delivery drivers because I called to check the status. The lady informed me that they are looking for a Door Dasher to deliver the order, so I requested to speak to a supervisor. I was placed on hold again and a few minutes later I was told that the supervisor has left for the day and he won’t return until 10:30a the following day. The lady told me if I still wanted the order, it would take another 30 minutes for the pizza to be delivered which would’ve been 11p, but I place the order at 9:13p. I requested a refund and the lady tried to place me on hold again, but I asked her not to place me on hold. The entire time this lady didn’t ask any questions about my order to confirm who I was or what I ordered. I asked the lady to confirm the last four digits of the card she’s refunding and she said they cannot disclose that info although my card was already charged online. She then confirmed the card number and I asked for her name. She said her name was Diana and hung up the call before I could ask for her supervisor’s name. This specific Pizza Hut location is 5.2 miles away from where I live. I tried to order from the location on Royal Lane because it’s closer, but the website only allowed me to place an order at this location. Diana failed to provide solutions, no options were given and the overall service was terrible. I called the following day to speak with a supervisor and I was able to speak to Robert. I was told that the order was delivered by DoorDash but someone may have stole the order from my front door if the delivery driver didn’t knock. This is why I gave delivery instructions so I could personally come and grab the order from the driver. Robert confirmed that a refund was issued and suggested I call back if I do not see the refund in a few business days. This was a nightmare experience and I’m not sure if I ever will order a pizza from Pizza Hut again.
Service: 1
I think they don’t read the notes at all and serve the same pizza to everyone. I mentioned extra extra crispy but i still was sent half baked pizza which makes me feel like i am eating raw flour. It didn’t happen once, but thrice! They always take the feedback, but nothing ever changes
Atmosphere: 1
Food: 1
Service: 1
This place is the worst customer service. I walked and asked the guy for a menu because this is not one displayed to see. He had no idea asking the lady in the back, and she showed him.. the lady with the star tattoo on her neck has the worst attitude. It looks like we are bothering her to do her job. Never coming back. Please don't waste your time. I never leave bad reviews, but this place didn't seem to care.. so here is my experience here.
Atmosphere: 1
Food: 1
Service: 1
Nothing good to say about the quality of the pizza. Very disappointed.
Food: 1
Timely delivery and pick-up.
Atmosphere: 5
Food: 5
Service: 5
Loading...