$13.85 for the wrong order.. TWICE. And the food wasn’t hot, it was hardly warm. Despite this being the closet location to me I will not be returning. Please get it together!
Food: 1
Service: 2
ANTOINE SPEARMAN
Relaxing Sunday 😌
Atmosphere: 4
Service: 4
Troll Hulk
I guess the person making the burgers doesn't Luke mustard and expects everyone else not too. This is the 4th time I've had this happen in about a week. Was one of the better Wendy's.....look at the pic posted
Atmosphere: 3
Food: 2
Service: 1
Taylor Townley
I’ve had many decent experiences here so I have to give a few stars for those experiences.
I’ve ordered on the app at this location multiple times for my family. The only complaint I’ve ever had is maybe not getting straws for my drinks and not realizing until I got home. Everything else has been pretty great…
Until today.
I will admit, I was having a rough day to begin with and that’s not on them at all. But everything I’m about to say is. Today, mobile ordering was down. I get it. Sometimes tech has issues. But my family really wanted Wendy’s so I figured it would be fine to just go order there.
I was ordering for five people so didn’t want to complicate it by going through the drive-thru and doing the order through a box. I decided to go in.
No one else was in this store so I walked up to the counter. I was told by someone that they’d be right with me. 30 seconds later, a guy walks up and leans on the counter.
I started to order and could tell that every item I added was irritating this guy. I ordered two of the same combo. And then I ordered two of the same meal deals. The only difference in the meal deals was the drink.
I then tried to order a few of the new frosty fusions because we had our niece over and she was craving an Oreo ice cream. I ordered the Oreo frosty and as he was about to put it in the system, he said “sorry, we’re out of Oreos.”
I said that was fine and decided to go with two pop-tart frostys instead. And then I ordered two caramel crunch frosties. The guy taking the order was looking down playing with his finger in the counter so I wasn’t sure if he heard what I was saying. It is OBVIOUS that these people do NOT want to make these frosties. Not the first time I’ve experienced this.
It’s fine. At this point, I was as done with this encounter as the guy taking my order was. And I could tell he was BIG time done. I paid and waited for my receipt so I could at least see what I did order and he took it quickly and walked away.
I thought that was really strange. But just shrugged it off. As I went to go fill my drinks, I heard him loudly say “We got a big a** order coming. Just letting y’all know!” I was surprised he said that. And so loudly like he wanted me to know how inconvenient I was.
Decided I was probably overreacting (because of my already really bad day) and decided to give him the benefit of the doubt. A few minutes later, he walked around the corner and said loudly again “Oh, y’all already got that big a** order?”
At that point, it was almost clear to me that this was said to make me feel bad for even being there. And congratulations to him, because it worked.
As if that wasn’t enough, he put the bagged food on the counter and as I walked up, he very irritatingly said to a coworker “Can one of y’all make these little frosty fusion whatever things?”
I finally got my order and asked for a cup holder and he gave me one. Sure enough, only two frosties. I didn’t care. I was ready to get out of there. Just such an unpleasant experience.
And when I got home, one of the meal deals was incorrect and our “Large” fries probably had just as many fries in their containers as the two small fries that we ordered.
I have no idea if I paid for four frosties. I have no idea what this guys name is. All of that information is on the receipt that he collected. So all I have is this story. I won’t be ordering from this location again.
Honestly, maybe Wendy’s should just remove the Frosty Fusions. The two times I’ve ordered them, I thought the person taking the order was going to quit on the spot.
Atmosphere: 2
Food: 5
Service: 1
Vivianne Kayembe
Always come here all the time just to hang out with my friends.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Fleming
I love it the food hot and fresh and their costumer Service is awesome
Atmosphere: 5
Food: 5
Service: 5
Darrell Goss
How did a chicken sandwich in the drive through get to $7?
Atmosphere: 3
Food: 3
Service: 3
Vikas Arora
I love thus place but they stop my favorite burger THE Ghost Paper Chicken Sandwich
Atmosphere: 5
Food: 5
Service: 4
Hem Bhatt
They don’t send food but charge money . Not taken order properly since I was alone as a customer . Chicken spicy missing receipt#3201
Service: 1
BHATT TRANSPORTATION LLC
When arrived home there is no spicy chicken sandwich . What to do driver 7miles away from home . Also the lady just talk much instead listen . Would not recommend anyone to go this place at 9pm
$13.85 for the wrong order.. TWICE. And the food wasn’t hot, it was hardly warm. Despite this being the closet location to me I will not be returning. Please get it together!
Food: 1
Service: 2
Relaxing Sunday 😌
Atmosphere: 4
Service: 4
I guess the person making the burgers doesn't Luke mustard and expects everyone else not too. This is the 4th time I've had this happen in about a week. Was one of the better Wendy's.....look at the pic posted
Atmosphere: 3
Food: 2
Service: 1
I’ve had many decent experiences here so I have to give a few stars for those experiences.
I’ve ordered on the app at this location multiple times for my family. The only complaint I’ve ever had is maybe not getting straws for my drinks and not realizing until I got home. Everything else has been pretty great…
Until today.
I will admit, I was having a rough day to begin with and that’s not on them at all. But everything I’m about to say is. Today, mobile ordering was down. I get it. Sometimes tech has issues. But my family really wanted Wendy’s so I figured it would be fine to just go order there.
I was ordering for five people so didn’t want to complicate it by going through the drive-thru and doing the order through a box. I decided to go in.
No one else was in this store so I walked up to the counter. I was told by someone that they’d be right with me. 30 seconds later, a guy walks up and leans on the counter.
I started to order and could tell that every item I added was irritating this guy. I ordered two of the same combo. And then I ordered two of the same meal deals. The only difference in the meal deals was the drink.
I then tried to order a few of the new frosty fusions because we had our niece over and she was craving an Oreo ice cream. I ordered the Oreo frosty and as he was about to put it in the system, he said “sorry, we’re out of Oreos.”
I said that was fine and decided to go with two pop-tart frostys instead. And then I ordered two caramel crunch frosties. The guy taking the order was looking down playing with his finger in the counter so I wasn’t sure if he heard what I was saying. It is OBVIOUS that these people do NOT want to make these frosties. Not the first time I’ve experienced this.
It’s fine. At this point, I was as done with this encounter as the guy taking my order was. And I could tell he was BIG time done. I paid and waited for my receipt so I could at least see what I did order and he took it quickly and walked away.
I thought that was really strange. But just shrugged it off. As I went to go fill my drinks, I heard him loudly say “We got a big a** order coming. Just letting y’all know!” I was surprised he said that. And so loudly like he wanted me to know how inconvenient I was.
Decided I was probably overreacting (because of my already really bad day) and decided to give him the benefit of the doubt. A few minutes later, he walked around the corner and said loudly again “Oh, y’all already got that big a** order?”
At that point, it was almost clear to me that this was said to make me feel bad for even being there. And congratulations to him, because it worked.
As if that wasn’t enough, he put the bagged food on the counter and as I walked up, he very irritatingly said to a coworker “Can one of y’all make these little frosty fusion whatever things?”
I finally got my order and asked for a cup holder and he gave me one. Sure enough, only two frosties. I didn’t care. I was ready to get out of there. Just such an unpleasant experience.
And when I got home, one of the meal deals was incorrect and our “Large” fries probably had just as many fries in their containers as the two small fries that we ordered.
I have no idea if I paid for four frosties. I have no idea what this guys name is. All of that information is on the receipt that he collected. So all I have is this story. I won’t be ordering from this location again.
Honestly, maybe Wendy’s should just remove the Frosty Fusions. The two times I’ve ordered them, I thought the person taking the order was going to quit on the spot.
Atmosphere: 2
Food: 5
Service: 1
Always come here all the time just to hang out with my friends.
Atmosphere: 5
Food: 5
Service: 5
I love it the food hot and fresh and their costumer Service is awesome
Atmosphere: 5
Food: 5
Service: 5
How did a chicken sandwich in the drive through get to $7?
Atmosphere: 3
Food: 3
Service: 3
I love thus place but they stop my favorite burger THE Ghost Paper Chicken Sandwich
Atmosphere: 5
Food: 5
Service: 4
They don’t send food but charge money . Not taken order properly since I was alone as a customer . Chicken spicy missing receipt#3201
Service: 1
When arrived home there is no spicy chicken sandwich . What to do driver 7miles away from home . Also the lady just talk much instead listen . Would not recommend anyone to go this place at 9pm
Service: 1
Restaurantji Recommends
Great customer service fresh HOT food!!! Atmosphere always great the manager goes above and beyond!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Big Bacon Classic Combo, Sugar Cookie
They have remodeled. Put in a coke freestyle machine and less comfortable seating.
Atmosphere: 2
Food: 3
Service: 3
Don’t advertise for sodas when you can’t sell sodas. False advertising
The lunch manager and team are wonderful. This is a nice and consistent location. I use the drive through.
Atmosphere: 5
Food: 5
Service: 5
Pretty good meal for the money
Atmosphere: 2
Food: 3
Service: 2
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