Every time I’ve been in this Dunkin donuts in the Last 6 weeks The service sucks trying to give them the benefit of the doubt, but it’s not working, There has been a few people that cannot count change just reported to the owner and she said that was Not irrelevant to our conversation. So needless to say, they have excuses for every reason every issue,This location does not perform very well at all understaffed ,undertrained, and extremely too slow, horribly slow, traffic wrapped around the store 20 minutes in line flat ridiculous
Atmosphere: 1
Service: 1
Eli Vasquez
Good coffee consistently.
Atmosphere: 4
Food: 5
Service: 5
Karen Villarreal
Iced coffee is always good but service is always a little slow.. some of the employees there are very nice always very cheerful
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Caramel Iced Coffee
JoAnn G
This Dunkin on the go location is horrible. There is nothing on the go about it. Placed an order online and came to window just for them to say they are out of everything. I asked to order something else at the window and the girl had attitude and just said “well what do you want then?” Then proceeded to tell me they were out of everything I asked for. Tried giving them a second chance and placed another mobile order and waited 20 minutes in line for the same thing to happen at the window. The woman at the window was texting on her phone for a good 10 seconds before acknowledging me. I will never go here again, no wonder all the reviews are bad.
Every time I come to this location there’s a specific person running the drive through ( girl with heart neck tattoo) and she is so rude. She slams the drive through door won’t say hi or anything just ask for my money and slams the door. Every other crew member is so polite. At least my order is right
Atmosphere: 3
Food: 5
Service: 1
Susan W
You never have maple donuts. The good ones . ( the saratoga store. ) I believe her name is Isabella is a very good manager.very friendly and very helpful.their under restoration I believe. So I went to the saratoga. ( cashier knew nothing of why they only had a few chocolate & Blueberry donut holes and oNly a few chocolate covered donuts. Ok..she was very nice .I did like her.SHE did sell me on the avocado to ast though . So she did her job. But But district mgrs..SPEND SUM $$ AND STAY STOCKED. Smh..
Food: 5
R E
Maybe if I would of went in the morning, my donuts would of been fresh, or at least not taste like yesterday's donuts
Atmosphere: 3
Food: 3
Service: 2
Aile Gomez
They forgot the cold foam on one of the drinks and we had ordered a water and they forgot to give it to us and when we were going to ask for it they closed the window, I had ordered the everything bagel bites but they gave me plain.
Some of the best tasting breakfast and food out there for a fast food restaurant. The customer service here is amazing and they are always friendly. I would highly recommend trying the blueberry cobbler coffee it is to die for!!!!!!❤❤❤❤❤❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich, Sausage Egg and Cheese
Ernest Guartuche
There a guy there name Ernest and he's sooooooo cute and sooo nice (best service)
Service: 5
Jess C
Took over hour trying to get a cup of coffee delivered to me
Service: 1
Tanya Valdez
I recently went to Dunkin Go to buy several different menu items for the family to try, but it was a disappointing experience. They were out of muffins and many donut flavors. When we got our food, the sourdough breakfast sandwich was so cold it was difficult to stomach. I called the location on speakerphone, and the man who answered told us to drive back for another. My husband expressed concern about the possibility of the food being tampered with (spit on) due to the inconvenience. Instead of reassuring us, the person on the phone offered no comfort. When I asked for a manager, he claimed to be the district manager.
In shock, I advised him that a simple apology goes a long way in customer service. I asked why he didn’t reassure my husband’s fear of the food being spit in, but he said he wouldn’t engage with that comment. I suggested that as a district manager, he should have said, "I'm sorry, sir. Don't worry about a thing. If you can stop by, I'd love to resolve this issue for you and make it fresh. You don't have to worry about that at my location. I assure you, I will make sure your sandwich is made properly." Instead, he just repeated my words.
At that point, we decided it wasn’t worth the trouble. This new establishment was becoming a frequent stop for us, but after this interaction over a simple mistake that could have been easily fixed, we will be taking our business elsewhere. If this is the standard for a district manager, we definitely won’t be visiting Dunkin locations in this area again. It’s unfortunate that the corporation is likely unaware of his lack of basic problem-solving skills regarding customer expectations and satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Brian Zamora
Customer Service Was Horrific Terrible Still Having To Pay For My Merchandise Even Though I Had My Rewards To Redeem And They Didn't Accept Or Take It After I Told Them I'm Redeeming Helloooo Really People....
Every time I’ve been in this Dunkin donuts in the Last 6 weeks The service sucks trying to give them the benefit of the doubt, but it’s not working, There has been a few people that cannot count change just reported to the owner and she said that was Not irrelevant to our conversation. So needless to say, they have excuses for every reason every issue,This location does not perform very well at all understaffed ,undertrained, and extremely too slow, horribly slow, traffic wrapped around the store 20 minutes in line flat ridiculous
Atmosphere: 1
Service: 1
Good coffee consistently.
Atmosphere: 4
Food: 5
Service: 5
Iced coffee is always good but service is always a little slow.. some of the employees there are very nice always very cheerful
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Caramel Iced Coffee
This Dunkin on the go location is horrible. There is nothing on the go about it. Placed an order online and came to window just for them to say they are out of everything. I asked to order something else at the window and the girl had attitude and just said “well what do you want then?” Then proceeded to tell me they were out of everything I asked for. Tried giving them a second chance and placed another mobile order and waited 20 minutes in line for the same thing to happen at the window. The woman at the window was texting on her phone for a good 10 seconds before acknowledging me. I will never go here again, no wonder all the reviews are bad.
Atmosphere: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
My go to coffee and breakfast sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Bacon Egg and Cheese, Dunkin' Refreshers
Every time I come to this location there’s a specific person running the drive through ( girl with heart neck tattoo) and she is so rude. She slams the drive through door won’t say hi or anything just ask for my money and slams the door. Every other crew member is so polite. At least my order is right
Atmosphere: 3
Food: 5
Service: 1
You never have maple donuts. The good ones . ( the saratoga store. ) I believe her name is Isabella is a very good manager.very friendly and very helpful.their under restoration I believe. So I went to the saratoga. ( cashier knew nothing of why they only had a few chocolate & Blueberry donut holes and oNly a few chocolate covered donuts. Ok..she was very nice .I did like her.SHE did sell me on the avocado to ast though . So she did her job. But But district mgrs..SPEND SUM $$ AND STAY STOCKED. Smh..
Food: 5
Maybe if I would of went in the morning, my donuts would of been fresh, or at least not taste like yesterday's donuts
Atmosphere: 3
Food: 3
Service: 2
They forgot the cold foam on one of the drinks and we had ordered a water and they forgot to give it to us and when we were going to ask for it they closed the window, I had ordered the everything bagel bites but they gave me plain.
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
Some of the best tasting breakfast and food out there for a fast food restaurant. The customer service here is amazing and they are always friendly. I would highly recommend trying the blueberry cobbler coffee it is to die for!!!!!!❤❤❤❤❤❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich, Sausage Egg and Cheese
There a guy there name Ernest and he's sooooooo cute and sooo nice (best service)
Service: 5
Took over hour trying to get a cup of coffee delivered to me
Service: 1
I recently went to Dunkin Go to buy several different menu items for the family to try, but it was a disappointing experience. They were out of muffins and many donut flavors. When we got our food, the sourdough breakfast sandwich was so cold it was difficult to stomach. I called the location on speakerphone, and the man who answered told us to drive back for another. My husband expressed concern about the possibility of the food being tampered with (spit on) due to the inconvenience. Instead of reassuring us, the person on the phone offered no comfort. When I asked for a manager, he claimed to be the district manager.
In shock, I advised him that a simple apology goes a long way in customer service. I asked why he didn’t reassure my husband’s fear of the food being spit in, but he said he wouldn’t engage with that comment. I suggested that as a district manager, he should have said, "I'm sorry, sir. Don't worry about a thing. If you can stop by, I'd love to resolve this issue for you and make it fresh. You don't have to worry about that at my location. I assure you, I will make sure your sandwich is made properly." Instead, he just repeated my words.
At that point, we decided it wasn’t worth the trouble. This new establishment was becoming a frequent stop for us, but after this interaction over a simple mistake that could have been easily fixed, we will be taking our business elsewhere. If this is the standard for a district manager, we definitely won’t be visiting Dunkin locations in this area again. It’s unfortunate that the corporation is likely unaware of his lack of basic problem-solving skills regarding customer expectations and satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Customer Service Was Horrific Terrible Still Having To Pay For My Merchandise Even Though I Had My Rewards To Redeem And They Didn't Accept Or Take It After I Told Them I'm Redeeming Helloooo Really People....
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Muffins
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