Scoopy's Veranda Ice Cream Shoppe

The worst online customer service I've ever experienced and completely false advertisement. Also overpriced. We initially came in during what was listed as their winter open hours on their website and they were closed. We reached out to them on Facebook and they basically just gaslit us and said that they were open. Umm... No? So we tried again the next day and again the lights were off and the sign in the door said closed, but this time there was a sign to go next door.
When we did, we were told that "there was someone there" and they were clearly confused when we told them the building was empty. That was fine, however, as someone was sent over promptly to help us. The staff we interacted with directly were very polite.
I wasn't going to post this review and instead I was just going to reach out directly to the business on Facebook but when I did they sent a ridiculous emoji and said, "whomp whomp. sux" Are you kidding me?? (Screenshot attached if you can't believe a business could be so unprofessional.

The main disappointment was that we had made the trip specifically for the Chocolate barnacle which were highlighted online. We were served a cup hiding the layers so that they looked like a cup with chocolate and whipped cream rather than a layered "barnacle."
On top of that, we were explicitly told they the ice cream was cookies and cream and both ended up being strawberry hidden by the chocolate mousse. And to make it even worse, they posted a picture on their Facebook just a few hours later that showed what was supposed to be served to us. It was nothing like what we got.

From the Open Hours to the product, nothing here was as advertised. And the barnacles were $10 which was not listed and is extremely overpriced for what we got. More than a cup of mislabeled ice cream should ever be.

No longer a good place to go. Slow service +30 mins. No chips with your overpriced sandwich. It was edible but nothing I couldn't have done in less time and less cost. I come here for the Ruben, that's gone too. So I'm out.

Atmosphere: 2

Food: 3

Service: 1

Up date your site online.

Atmosphere: 3

Food: 1

Service: 4

This is my favorite stop for ice cream on the island. Very nice and friendly. Even was able to chat with the maintenance guy Tony is a great guy and keeps the place in tip top shape.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Waffle Cone

Maybe there freezer isn’t working very well but all of our ice cream was half melted when we got it. Probably won’t be back but okay if you’re a tourist looking for a scoop of sub par bluebell lol better off finding a homemade shop.

Atmosphere: 4

Food: 2

Service: 4

It's a charming little shop by the water with delicious ice cream and waffle cones! And the girls that served us were very pleasant!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle Cone

Blue bell ice cream and variety of cheesecakes!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split

My wife, father, and I came to Snoopy’s on July 23rd (a Tuesday) around 9:24 pm to order ice cream for ourselves and get some togo for other family members. There were two girls serving us one with pink hair who was pleasant and helping us with our order and another with black hair who gave the worst customer service I’ve experienced in years. We didn’t even have our order when black haired girl loudly and rudely announced “we close at 10 by the way” without even bothering to make eye contact. We felt very unwelcome with the delivery of that comment and were confused because we were just waiting for our order and it was only 9:31pm. Rude enough but it’s what she did next that I can’t let slide. Once she stormed off to the back we clarified with pink haired girl that it was okay for us to be in the restaurant eating our ice cream and we sat at a table so my dad could eat. Black haired girl came out at 9:33 and started mopping right in front of the only entrance and exit and then directly around the table we had taken a seat at completely mopping us in. She didn’t start in a back corner or wait for us to leave (we would have been gone by 9:40) no, she immediately started mopping around us and our way out and she did it with a heavy amount of non verbal attitude. So I asked her if she had a problem with us because I was kind of shocked at how rude she was being. She rolled her eyes and said “no. I haven't said anything.” And when I asked why she was mopping us in she shrugged and said “closing duties”… at 9:33. My dad has two knee replacements and a hip replacement. She made it so that he had to walk across a wet floor to leave the establishment. Her attitude was shocking for the service industry and she made it more likely that my father would slip, fall, and hurt himself when he was just coming in to buy ice cream well before closing time. I’ve worked service industry jobs and understand closing duties but my colleagues and I would NEVER have started cleaning a room that still had customers in it. If Scoopys does not want to have people ordering ice cream at 9:30 they should list online that they close at 9:30 not 10. I don’t know why this girl is employed here. She made all of us feel extremely uncomfortable, unwelcome, and endangered my father by CHOOSING to mop him in at 9:33. Older people don’t always handle falls well and if it’s Scoopys policy to mop the only exit and floors leading to said exit while customers are there during business hours then I’m appalled at their lack of care for people’s safety. It’s a lawsuit waiting to happen.
If it was just a horribly rude girl’s decision then management needs to relieve her of her position/change her shift because safety of customers should be a top priority, never mind knowing how to be polite and not make them feel uncomfortable.

Pink haired girl was sweet though.

Atmosphere: 1

Service: 1

They should rename this place to “World’s smallest and most expensive scoops.” We won’t be back.

Atmosphere: 1

Was hoping for homemade ice cream but ended up just being blue bell. Definitely a spot to get ice cream after the beach. Husband got ice cream sundae and it was pretty basic. If you had a long day at the beach and you have kids I could see you wanting to go there.

Atmosphere: 4

Food: 4

Service: 5

Coconut ice cream was delightful. Paired with coffee

Atmosphere: 5

Food: 5

Service: 5

Ice cream!!!

Atmosphere: 5

Food: 5

Service: 5

Arrived at 9pm and they were closed. The website says 10pm. They should change the hours accordingly. Was disappointed, as it was my sons birthday. Oh well

Very lovely staff. Good variety of ice cream flavors such as coffee and banana nut

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Barnacle

I've been coming here for years my recent visit was March 9th and 10th I always get the same old same old but this time I went out of my way to try your banana split not happy not happy for the price I paid for it wasn't even worth $9 and some change to me banana split should have had at least three full scoops of ice cream three different topping whipped cream nuts on top what I was given was mostly waffle cone not much of ice cream with not happy I saw someone else had bought the same thing there is the little better than mine again I would never spend that amount of money on a banana split ever again

Atmosphere: 4

Food: 4

Service: 4