To get my grandson something to eat ,a hamburger and frys and they messed up the order, wrong stuff on it did not seem to care because that person and the way she talked to us. I won't ever go back.
Atmosphere: 2
Food: 4
Service: 2
Esther
If you go thru drive thru they dont listen!!!!! For the order I have to check my order everytime I go there well today was the last straw!! I hate whataburger!!! You have lost my business! Dairy burger here i come!
Marc Vasquez
The standard is kept high for the Original Whataburger! The menu can be modified, within reason, to how you prefer your food served. Many Whataburger favorites uphold the high standards of the restaurant chain. The staff is friendly and courteous and seem like they actually enjoy their jobs. If you are bringing someone to their first Whataburger experience, this location is definitely a must!
Atmosphere: 5
Food: 5
Service: 5
Tiger EXPRESS
I was close to this Whataburger and decided to try it; instead of going my favorite one. My hashbrowns and breakfast bowl were cold (so much for making it after you order it; as their commercials, always say). Dalia B, at the drive-through was very rude; after I paid, she didn’t even ask me if I wanted my receipt, just handed me my card back and as I was asking her for my receipt, she shut the window on me. I waited for her to come back to the window and when she opened it, I asked her for my receipt and very rudely and condescending; “she said have a nice day,” as she handed me my receipt, shutting the window as fast as she could afterwards. I will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Tristan Walker
I wasn't going to say anything until reading the other reviews, but I have had similar experience where I've had to go back twice for simple orders where I was missing 3 things. And not only that, but did they ignore my order. No pickles, I am allergic to pickles, and you deliberately ignored that what would you have done if I sat there and took a bite out of that sandwich and ended up in the hospital because of it. Definitely , will never be eating at whataburger again
Atmosphere: 5
Food: 1
Service: 5
Irene Reyes
Everything is good but the food.
Atmosphere: 5
Food: 3
Service: 5
David Medellin
I have to agree with the rest of the lowest reviews, I had the same experience with drive thru the other night. Took my granddaughter after she got out of work to get a chicken tenders meal. There were two cars in front of us, the one in front was given their order but the one in front of that one was still waiting. They must have been waiting there for awhile because they were already waiting when we got there. Drive thru asked me to move forward so they could help the other customers behind me. Four other cars came and went behind us and still no order for my granddaughter. When the employee finally came out with the order I told him, really it took 25 minutes to make 3 chicken tenders. He then said it's fresh, so what was he saying, that everything else they make at that place is old food. I then asked for the manager because we didn't get our receipt so we could do a review. The manager then came out and handed me the receipt and said I'm sorry in which I replied no your not. If she had been sorry she could have given my granddaughter her money back and had her keep the meal. I spoken to other friends who have mentioned that they won't go to that Whataburger because they have had similar experiences of waiting to long or getting the wrong order. Whataburger has gone downhill ever since the family sold the company. When it comes down to it is that companies don't care anymore about how many customers receive bad service as long as they are making money from the rest of the people who don't mind getting bad service. What these businesses have to understand is that they should expect customers to get angry if they give bad service.
Terrible experience. Slow service. Staff doesn’t put out condiments- you have to ask for coffee creamer- fyi- coffee is old- and they are slow. Not rating the food because 25 minutes after ordering I don’t have mine.
Atmosphere: 1
Service: 1
Mary Jane Balboa-Tamez
Thank you so very much for the Veteran coffee. It is very much appreciated,
Atmosphere: 5
Food: 5
Service: 5
Elicia Elizondo
The prickly pear refresher is really good
Atmosphere: 5
Food: 5
Service: 5
Pam glasson
Always great customer service and the food is always perfect!
Atmosphere: 5
Food: 5
Service: 5
Lupe Rodriguez
I frequent this Whataburger often. And it's a great feeling every time I go. I always get greeted as soon as I roll in the door. Yes I'm a wheelchair user. Never an issue for me to get a good seat. The same counter lady is always taking my order. And gets it right every time !! It's not noisy.. forever clean..you see them clean tables non stop. Management is on point..I actually got my meal served to me by a manager..she was very nice and people friendly. My to go meal was, promptly taken care of once I was ready to go.
Great Whataburger, stop by if in the vicinity.
Atmosphere: 5
Food: 5
Service: 5
Typical whataburger
Atmosphere: 4
Food: 4
Service: 4
Good burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
To get my grandson something to eat ,a hamburger and frys and they messed up the order, wrong stuff on it did not seem to care because that person and the way she talked to us. I won't ever go back.
Atmosphere: 2
Food: 4
Service: 2
If you go thru drive thru they dont listen!!!!! For the order I have to check my order everytime I go there well today was the last straw!! I hate whataburger!!! You have lost my business! Dairy burger here i come!
The standard is kept high for the Original Whataburger! The menu can be modified, within reason, to how you prefer your food served. Many Whataburger favorites uphold the high standards of the restaurant chain. The staff is friendly and courteous and seem like they actually enjoy their jobs. If you are bringing someone to their first Whataburger experience, this location is definitely a must!
Atmosphere: 5
Food: 5
Service: 5
I was close to this Whataburger and decided to try it; instead of going my favorite one. My hashbrowns and breakfast bowl were cold (so much for making it after you order it; as their commercials, always say). Dalia B, at the drive-through was very rude; after I paid, she didn’t even ask me if I wanted my receipt, just handed me my card back and as I was asking her for my receipt, she shut the window on me. I waited for her to come back to the window and when she opened it, I asked her for my receipt and very rudely and condescending; “she said have a nice day,” as she handed me my receipt, shutting the window as fast as she could afterwards. I will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
I wasn't going to say anything until reading the other reviews, but I have had similar experience where I've had to go back twice for simple orders where I was missing 3 things. And not only that, but did they ignore my order. No pickles, I am allergic to pickles, and you deliberately ignored that what would you have done if I sat there and took a bite out of that sandwich and ended up in the hospital because of it. Definitely , will never be eating at whataburger again
Atmosphere: 5
Food: 1
Service: 5
Everything is good but the food.
Atmosphere: 5
Food: 3
Service: 5
I have to agree with the rest of the lowest reviews, I had the same experience with drive thru the other night. Took my granddaughter after she got out of work to get a chicken tenders meal. There were two cars in front of us, the one in front was given their order but the one in front of that one was still waiting. They must have been waiting there for awhile because they were already waiting when we got there. Drive thru asked me to move forward so they could help the other customers behind me. Four other cars came and went behind us and still no order for my granddaughter. When the employee finally came out with the order I told him, really it took 25 minutes to make 3 chicken tenders. He then said it's fresh, so what was he saying, that everything else they make at that place is old food. I then asked for the manager because we didn't get our receipt so we could do a review. The manager then came out and handed me the receipt and said I'm sorry in which I replied no your not. If she had been sorry she could have given my granddaughter her money back and had her keep the meal. I spoken to other friends who have mentioned that they won't go to that Whataburger because they have had similar experiences of waiting to long or getting the wrong order. Whataburger has gone downhill ever since the family sold the company. When it comes down to it is that companies don't care anymore about how many customers receive bad service as long as they are making money from the rest of the people who don't mind getting bad service. What these businesses have to understand is that they should expect customers to get angry if they give bad service.
Restaurantji Recommends
Terrible experience. Slow service. Staff doesn’t put out condiments- you have to ask for coffee creamer- fyi- coffee is old- and they are slow. Not rating the food because 25 minutes after ordering I don’t have mine.
Atmosphere: 1
Service: 1
Thank you so very much for the Veteran coffee. It is very much appreciated,
Atmosphere: 5
Food: 5
Service: 5
The prickly pear refresher is really good
Atmosphere: 5
Food: 5
Service: 5
Always great customer service and the food is always perfect!
Atmosphere: 5
Food: 5
Service: 5
I frequent this Whataburger often. And it's a great feeling every time I go. I always get greeted as soon as I roll in the door. Yes I'm a wheelchair user. Never an issue for me to get a good seat. The same counter lady is always taking my order. And gets it right every time !! It's not noisy.. forever clean..you see them clean tables non stop. Management is on point..I actually got my meal served to me by a manager..she was very nice and people friendly. My to go meal was, promptly taken care of once I was ready to go.
Atmosphere: 5
Food: 5
Service: 5
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