The place is great, but this is like the 4th time I’ve ordered from drive thru and they didn’t get my order right whatsoever. Should get that fixed.
Kanishia Francis
Its ok. Have the time the orders wrong. Their always busy and have to wait for help. And whats with having to ask for napkins. Why can't they just put them out like other fast food places do🤷♀️
Atmosphere: 4
Food: 4
Service: 3
Brian Giddens
Can't go wrong with whataburger usually. Lettuce was not up to par
Atmosphere: 3
Food: 4
Service: 4
Dave
One meal was good and how we ordered. The second part of the meal that I tried to order was the wrong drink flavor and size. I would have said something but Gabe the Trainer was not very excited about me ordering more items or interested in hearing anything I had to say. The chicken tenders were very chewy and not good. I have ordered chicken tenders plenty of times and they have never been like rubber. Let's hope this a 1 time occurrence and I can go back to 5 star ratings.
Food: 2
Service: 2
Recommended dishes: Chicken Fingers, Whataburger
David Hughes
Did the trick. Fries were hot 🔥 👍🏼
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whataburger
Eb B
Disappointing Customer Service Experience
I recently visited this location and was extremely disappointed with the level of service.
I placed an online order to dine in. I walked in, provided the employee at the register my name on the order, she went to the kitchen, returned and said they are still working on it. I replied, no problem and reminded her that it was for dine in. I went and had a seat to wait and she never got back to me, so I went back up to the register and asked again. She went in the kitchen and brought out a bag. I told her a again that I was dining in. She walked away without acknowledging me or providing a tray but I saw one on the counter and placed my food on it but as I walked away I tasted a fry and they’re cold so I quickly return and ask another employee if I could get some fresh hot fries instead. She asks someone else on the line and they say yes . I waited and still no fries. The employee at the register is shuffling around the kitchen to ignore me for some reason. I asked again and another and no one seems interested in assisting me. The staff completely ignored me when I tried to speak with them.
The person at the front register was no exception—she didn’t acknowledge me when I had questions or requests regarding my order. Instead of addressing my concerns, she chose to hide out in the kitchen, leaving me standing there waiting for what felt like forever.
The only saving grace of this visit was the manager, who finally noticed me and stepped in to help. The manager was professional, capable, and handled my issue efficiently, but unfortunately, the other two employees were not up to par.
This was an incredibly frustrating experience, and it’s clear that better training and accountability are needed for some of the staff here. Until improvements are made, I can’t recommend this place.
Service: 1
Donny Rogers
Coffee is never ready in the mornings around 6 you usually have to wait until they make it and bring it out.
Atmosphere: 4
Food: 4
Service: 4
Tyler Lang
Food was great. Service was as well. Store could of been a little bit cleaner but all in all it was a nice experience
Can't get a simple order correct. I asked for a burger with nothing but lettuce meat and cheese and onion. I got no lettuce, and full of mustard. How hard is this?
The place is great, but this is like the 4th time I’ve ordered from drive thru and they didn’t get my order right whatsoever. Should get that fixed.
Its ok. Have the time the orders wrong. Their always busy and have to wait for help. And whats with having to ask for napkins. Why can't they just put them out like other fast food places do🤷♀️
Atmosphere: 4
Food: 4
Service: 3
Can't go wrong with whataburger usually. Lettuce was not up to par
Atmosphere: 3
Food: 4
Service: 4
One meal was good and how we ordered. The second part of the meal that I tried to order was the wrong drink flavor and size. I would have said something but Gabe the Trainer was not very excited about me ordering more items or interested in hearing anything I had to say. The chicken tenders were very chewy and not good. I have ordered chicken tenders plenty of times and they have never been like rubber. Let's hope this a 1 time occurrence and I can go back to 5 star ratings.
Food: 2
Service: 2
Recommended dishes: Chicken Fingers, Whataburger
Did the trick. Fries were hot 🔥 👍🏼
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whataburger
Disappointing Customer Service Experience
I recently visited this location and was extremely disappointed with the level of service.
I placed an online order to dine in. I walked in, provided the employee at the register my name on the order, she went to the kitchen, returned and said they are still working on it. I replied, no problem and reminded her that it was for dine in. I went and had a seat to wait and she never got back to me, so I went back up to the register and asked again. She went in the kitchen and brought out a bag. I told her a again that I was dining in. She walked away without acknowledging me or providing a tray but I saw one on the counter and placed my food on it but as I walked away I tasted a fry and they’re cold so I quickly return and ask another employee if I could get some fresh hot fries instead. She asks someone else on the line and they say yes . I waited and still no fries. The employee at the register is shuffling around the kitchen to ignore me for some reason. I asked again and another and no one seems interested in assisting me. The staff completely ignored me when I tried to speak with them.
The person at the front register was no exception—she didn’t acknowledge me when I had questions or requests regarding my order. Instead of addressing my concerns, she chose to hide out in the kitchen, leaving me standing there waiting for what felt like forever.
The only saving grace of this visit was the manager, who finally noticed me and stepped in to help. The manager was professional, capable, and handled my issue efficiently, but unfortunately, the other two employees were not up to par.
This was an incredibly frustrating experience, and it’s clear that better training and accountability are needed for some of the staff here. Until improvements are made, I can’t recommend this place.
Service: 1
Coffee is never ready in the mornings around 6 you usually have to wait until they make it and bring it out.
Atmosphere: 4
Food: 4
Service: 4
Food was great. Service was as well. Store could of been a little bit cleaner but all in all it was a nice experience
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Fingers, Onion Rings, Whataburger
The server at the window was very friendly.
Our order was spot on, hot, and delicious.
Easy access to get back on the highway.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whataburger
Can't get a simple order correct. I asked for a burger with nothing but lettuce meat and cheese and onion. I got no lettuce, and full of mustard. How hard is this?
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
It was way too cold to eat in the restaurant.
We at standing in parking lot.
Atmosphere: 4
Food: 5
Service: 5
Very friendly and efficient staff, bathroom was clean however needs an urgent update.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Whataburger
My favorite burger of all time but only the ones in Texas they have real beef every where else are imitations!
Atmosphere: 5
Food: 5
Service: 5
Number 4 all the way.. for breakfast, lunch or Dinner!!!
Atmosphere: 5
Food: 5
Service: 5
The chicken sandwich was very delicious, very quiet without many people, everything was excellent
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