I have order twice here with mobile address late. They called me when they had run out of ice cream flavors anf kindly changed it. Haven't encounter any issues till now
Rocky Martin
Very horrible experience they have two young teenage girls working there that have no idea what they’re doing very rude disrespectful and they’re not very happy serving ice cream me and my grandchildren walked in she charged us twice for a bottle of water gave us the wrong ice cream 🍦 and we just accepted not to waste.I told her that she has mistaken .. and gave us the wrong ice cream and then she told me I should’ve spoke up and spoke louder she was the mad one .. very bad attitude on both young girls and their service was horrible…
Amaan Shaikh
Great experience received great service from the new management at this location, store was squeaky clean.
Green Parks Transport
New management did a great job Clean store and welcoming.
Connor O'Keefe
We were so curious about an ice cream shop that had such bad reviews...that we had to go! What we discovered is that this place has great service. They let my little man try many samples and made the experience great. Ignore the old reviews and come through. This is an icecream shop with an icecream shop experience!
Edwin Castro
I arrived to pick up an order and the woman who was wearing a pink shirt, (Gringa) did not even want to serve me, she did it in a bad way, it is no way to serve me, hope they change this staff.
Mr. Texas
No good
Atmosphere: 1
Food: 1
Service: 1
Mikhail Kozorovitskiy
Ordered special cake online 3 days ahead of time. They had order, but forgot to get cake made. Offered one of the standard cakes with no words, no discount. Just a "sorry we forgot to send it."
Atmosphere: 3
Food: 3
Service: 1
Cindy A
Order was incorrect and manager could care less. Asked me what I expected him to do. Customers don't matter. Very rude on top of the order being incorrect.
Atmosphere: 1
Food: 1
Service: 1
Manuel Fuentez
Visited 9/13/24 around 3pm. Asked for a fresh waffle bowl and received a stale waffle bowl.
Employees are rude. Though ice cream tasted good, scoops are small and not worth the price.
Atmosphere: 1
Food: 2
Service: 1
Renee Jordan
This old man working at 1:43 pm on May 9th was RUDE and didn't give me a good scoop or whipped cream on my milkshake and muttering underneath his breath. And ROLLED HIS EYES.
Victoria Marsha
You guys lack comprehension and good customer service skills. Not a fan of Baskin Robbins ice cream but went because my mom likes the ice cream. This location a miss we couldn't enjoy our ice cream and the small scope the employee was trying to give us while I ordered a large...for the price is insane. Please next time give the customer what he/she paid for and along with good customer service and not rudeness when entering the ice cream shop.
Atmosphere: 1
Food: 1
Service: 1
Angel Nguyen
This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
Jessy A
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
I have order twice here with mobile address late. They called me when they had run out of ice cream flavors anf kindly changed it. Haven't encounter any issues till now
Very horrible experience they have two young teenage girls working there that have no idea what they’re doing very rude disrespectful and they’re not very happy serving ice cream me and my grandchildren walked in she charged us twice for a bottle of water gave us the wrong ice cream 🍦 and we just accepted not to waste.I told her that she has mistaken .. and gave us the wrong ice cream and then she told me I should’ve spoke up and spoke louder she was the mad one .. very bad attitude on both young girls and their service was horrible…
Great experience received great service from the new management at this location, store was squeaky clean.
New management did a great job Clean store and welcoming.
We were so curious about an ice cream shop that had such bad reviews...that we had to go! What we discovered is that this place has great service. They let my little man try many samples and made the experience great. Ignore the old reviews and come through. This is an icecream shop with an icecream shop experience!
I arrived to pick up an order and the woman who was wearing a pink shirt, (Gringa) did not even want to serve me, she did it in a bad way, it is no way to serve me, hope they change this staff.
No good
Atmosphere: 1
Food: 1
Service: 1
Ordered special cake online 3 days ahead of time. They had order, but forgot to get cake made. Offered one of the standard cakes with no words, no discount. Just a "sorry we forgot to send it."
Atmosphere: 3
Food: 3
Service: 1
Order was incorrect and manager could care less. Asked me what I expected him to do. Customers don't matter. Very rude on top of the order being incorrect.
Atmosphere: 1
Food: 1
Service: 1
Visited 9/13/24 around 3pm. Asked for a fresh waffle bowl and received a stale waffle bowl.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Employees are rude. Though ice cream tasted good, scoops are small and not worth the price.
Atmosphere: 1
Food: 2
Service: 1
This old man working at 1:43 pm on May 9th was RUDE and didn't give me a good scoop or whipped cream on my milkshake and muttering underneath his breath. And ROLLED HIS EYES.
You guys lack comprehension and good customer service skills. Not a fan of Baskin Robbins ice cream but went because my mom likes the ice cream. This location a miss we couldn't enjoy our ice cream and the small scope the employee was trying to give us while I ordered a large...for the price is insane. Please next time give the customer what he/she paid for and along with good customer service and not rudeness when entering the ice cream shop.
Atmosphere: 1
Food: 1
Service: 1
This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
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