I arrived to pick up an order and the woman who was wearing a pink shirt, (Gringa) did not even want to serve me, she did it in a bad way, it is no way to serve me, hope they change this staff.
Mr. Texas
No good
Atmosphere: 1
Food: 1
Service: 1
Mikhail Kozorovitskiy
Ordered special cake online 3 days ahead of time. They had order, but forgot to get cake made. Offered one of the standard cakes with no words, no discount. Just a "sorry we forgot to send it."
Atmosphere: 3
Food: 3
Service: 1
Cindy A
Order was incorrect and manager could care less. Asked me what I expected him to do. Customers don't matter. Very rude on top of the order being incorrect.
Atmosphere: 1
Food: 1
Service: 1
Manuel Fuentez
Visited 9/13/24 around 3pm. Asked for a fresh waffle bowl and received a stale waffle bowl.
Atmosphere: 3
Food: 2
Service: 2
Tammy
Employees are rude. Though ice cream tasted good, scoops are small and not worth the price.
Atmosphere: 1
Food: 2
Service: 1
Renee Jordan
This old man working at 1:43 pm on May 9th was RUDE and didn't give me a good scoop or whipped cream on my milkshake and muttering underneath his breath. And ROLLED HIS EYES.
Victoria Marsha
You guys lack comprehension and good customer service skills. Not a fan of Baskin Robbins ice cream but went because my mom likes the ice cream. This location a miss we couldn't enjoy our ice cream and the small scope the employee was trying to give us while I ordered a large...for the price is insane. Please next time give the customer what he/she paid for and along with good customer service and not rudeness when entering the ice cream shop.
Atmosphere: 1
Food: 1
Service: 1
Angel Nguyen
This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
Jessy A
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
I wanted to make a good review about the customer service because I almost didn’t go in due to the bad reviews on it. I’m glad I did though. When I went in, I believe it was a manager training a new employee and they were both very nice. They let me know of the deals and let me have time to think about what flavors I wanted.
Service: 5
Bradley Goode
One of the longest running locations. Wish the outside tables were still around.
Dietary restrictions: Non dairy options.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry
Astia Ito
Horrible ice cream shop. never come here. manager was very rude and gave everyone an attitude for a huge line. worst place ever.
nowell godfrey
Fully stocked and busy often
Yvette Salazar
Very rude employee that attended me just now. She rolled her eyes and acted like I was bothering her with getting ice cream and donuts! DO NOT COME HERE WITH THIS EMPLOYEE! This woman has puffy curly hair and medium build. I did not catch her name bc I was trying to hold my composure from going off on this woman with my daughter right next to me. Even my 11 year old daughter asked why she was so rude to us!
I arrived to pick up an order and the woman who was wearing a pink shirt, (Gringa) did not even want to serve me, she did it in a bad way, it is no way to serve me, hope they change this staff.
No good
Atmosphere: 1
Food: 1
Service: 1
Ordered special cake online 3 days ahead of time. They had order, but forgot to get cake made. Offered one of the standard cakes with no words, no discount. Just a "sorry we forgot to send it."
Atmosphere: 3
Food: 3
Service: 1
Order was incorrect and manager could care less. Asked me what I expected him to do. Customers don't matter. Very rude on top of the order being incorrect.
Atmosphere: 1
Food: 1
Service: 1
Visited 9/13/24 around 3pm. Asked for a fresh waffle bowl and received a stale waffle bowl.
Atmosphere: 3
Food: 2
Service: 2
Employees are rude. Though ice cream tasted good, scoops are small and not worth the price.
Atmosphere: 1
Food: 2
Service: 1
This old man working at 1:43 pm on May 9th was RUDE and didn't give me a good scoop or whipped cream on my milkshake and muttering underneath his breath. And ROLLED HIS EYES.
You guys lack comprehension and good customer service skills. Not a fan of Baskin Robbins ice cream but went because my mom likes the ice cream. This location a miss we couldn't enjoy our ice cream and the small scope the employee was trying to give us while I ordered a large...for the price is insane. Please next time give the customer what he/she paid for and along with good customer service and not rudeness when entering the ice cream shop.
Atmosphere: 1
Food: 1
Service: 1
This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
Restaurantji Recommends
I wanted to make a good review about the customer service because I almost didn’t go in due to the bad reviews on it. I’m glad I did though. When I went in, I believe it was a manager training a new employee and they were both very nice. They let me know of the deals and let me have time to think about what flavors I wanted.
Service: 5
One of the longest running locations. Wish the outside tables were still around.
Dietary restrictions: Non dairy options.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry
Horrible ice cream shop. never come here. manager was very rude and gave everyone an attitude for a huge line. worst place ever.
Fully stocked and busy often
Very rude employee that attended me just now. She rolled her eyes and acted like I was bothering her with getting ice cream and donuts! DO NOT COME HERE WITH THIS EMPLOYEE! This woman has puffy curly hair and medium build. I did not catch her name bc I was trying to hold my composure from going off on this woman with my daughter right next to me. Even my 11 year old daughter asked why she was so rude to us!
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