Ordered a coffee and 6 pc hash brown. Got the less than mediocre coffee pretty quick but couldn’t get the 6 piece mini hash brown after waiting 10 minutes. Couldn’t get a 6 piece mini hash brown out in 10 minutes… Had to leave without the hash browns. Need better management.
Atmosphere: 1
Food: 1
Service: 1
Heartfullofcole_ Channel
This is my second time coming to this location for Donuts in the MORNING! And this will be my last! My donuts are rock hard and stale! I couldn’t even eat my donuts because of this and it taste old! I understand the fifo method because I used to work in food but we would never give out stale food to customers! It’s ridiculous. I want a refund and I don’t even care to have another donut from this establishment. Your phones do not work and your voicemail does not work either. Please rectify this issue
Atmosphere: 1
Food: 1
Service: 1
Matthew Uribe
One of the worst places to get donuts from…I’ve gone twice since the new year started and the donuts have came out very dry and stale. Don’t come here if you want that quality of Donuts…never coming here again.
Atmosphere: 1
Food: 1
Service: 1
kenneth arriaga
Dec. 2 2026 Opened 6min. late, waiting in the parking lot. Only one employee working. Then got an attitude cause we ordered at the counter, so she also had to work the driver thru. Got an attitude when asked for free reusable donut bag. Made a big deal about having to go upstairs and get them. Maybe plan better ahead.
Atmosphere: 2
Food: 1
Service: 1
Wallintong martinez
There’s a young employee who assists customers; he’s white and very rude. He clearly doesn’t know anything about customer service. He needs to be more understanding with people and have more patience. I don’t think I’ll be going back to that place.
Atmosphere: 4
Food: 4
Service: 1
Nay
I usually make my own coffee at home BUT I love Dunkin's iced coffee. I usually get 1/2 decaf iced coffee. The last two times I went to this location the coffee was weak and the one I got today was all decaf. Today will be my last day at this location. They were good until they weren't. Disappointing!
Atmosphere: 1
Food: 1
Service: 1
Scott Allinson
Best coffee around its even better with a scoop of ice-cream in it lol
Food: 5
Al'Yah
Not a fan of any if their donuts, they're a bit cakey in my opinion. My last two orders of breakfast sandwiches were burnt. I mean the cheese was burnt so hard. Drinks are definitely better than Starbucks
Atmosphere: 3
Food: 2
Service: 3
Miller Offroad Design
With the exception of 1 employee that I have come across, I don’t believe there is one ounce of urgency in this place. Mixed up orders, 5-7 minutes for a drive through coffee order. You get all 31 flavors of customer service here.
Atmosphere: 1
Service: 1
Kela T
Got the dubai sundae. Ice cream was good. But what I got did not look like a sundae, no whip or pistachio sauce. Service was blah had to wait 5 min for her to take my order and Noone was in line.....smh
I only come to this Dunkin because it’s closest to my house but it’s always “an experience” at the Barker Cypress location (7017 Barker Cypress Rd) and not the good kind. There’s a woman there (I think she’s the manager or supervisor idk) who is consistently rude and unprofessional. She refuses to accommodate even the simplest requests. Today I asked for the Candy Bar Iced Coffee with the same drizzle and toppings as the latte version because I do not like lattes I like stronger coffee and she flat-out said no because she “can’t charge” for it. There are literally ways to ring that up. I work at Starbucks … I get how this works.
Thankfully, the Highway 6 Dunkin’ (7510 Hwy 6 N) saved the day! They said “absolutely no problem,” charged me appropriately, and were actually friendly. I got what I wanted and she was ABLE TO RING IT UP, because I had no issue paying extra in the first place. That’s what good customer service looks like. I’ll happily drive a little further to go there from now on.
Viridiana Gonzalez
It’s so dumb but here I come so maybe the young lady at the front register can see this and hopefully find a job that is more fulfilling!
I went through the drive through- always a great experience. However today my coffee wasn’t the best, so I took it upon myself to go inside and ask for it to be remade. The snarky attitude from the girl at the register was very telling. She said what would I like different - i do not know the recipe so I just said it tasted like the bottom of the coffee pot. She said “ it’s going to be the same if I remake it” proceeds to suggest she add more brown sugar syrup…. And adds about 5-6 pumps and gives it back to me to shake …. Tasted way too sweet now. I asked for a new one minus what she’d JUST done a little less. She rolled her eyes and takes the cup and re makes it WITH an attitude. The drink was good at last, I proceeded to leave when she shouted “YOURE WELCOME ” as I’m at the door … first of I know passive aggressive lol, 2. I would’ve said thank you had she’d been more pleasant and helpful from the beginning. So I went back and addressed her since she wanted to be snappy. It was NOT a free coffee. Had it been I understand her attitude. She applied for this job, if you’re not happy making coffee find something that makes you happy to do all day for a check. Otherwise be kind to customers!
Atmosphere: 1
Food: 2
Service: 1
Abdul K
Ice cream sucks here
Atmosphere: 1
Food: 1
Service: 1
Valerie Rodriguez
Horrible service went here today in the morning. Ordered a milkshake, 2 sandwiches and an order of hash browns. They did not give us the receipt so when I went inside because they didn’t give us one of the sandwiches the lady the big one was giving me attitude. I asked for my recipe since I did not get one and the employee seemed very annoyed. Once I got the receipt they did not charge us for the sandwich but the total was off. We checked online and with both sandwiches and the rest of our food it was the $15 we payed. So how come we payed that but they claimed that we did not order a sandwich. Overall horrible customer service genuinely never going back here again.
Atmosphere: 1
Service: 1
Wolfane
Only got a few things, line wrapped around building. Please hire more people
Ordered a coffee and 6 pc hash brown. Got the less than mediocre coffee pretty quick but couldn’t get the 6 piece mini hash brown after waiting 10 minutes. Couldn’t get a 6 piece mini hash brown out in 10 minutes… Had to leave without the hash browns. Need better management.
Atmosphere: 1
Food: 1
Service: 1
This is my second time coming to this location for Donuts in the MORNING! And this will be my last! My donuts are rock hard and stale! I couldn’t even eat my donuts because of this and it taste old! I understand the fifo method because I used to work in food but we would never give out stale food to customers! It’s ridiculous. I want a refund and I don’t even care to have another donut from this establishment. Your phones do not work and your voicemail does not work either. Please rectify this issue
Atmosphere: 1
Food: 1
Service: 1
One of the worst places to get donuts from…I’ve gone twice since the new year started and the donuts have came out very dry and stale. Don’t come here if you want that quality of Donuts…never coming here again.
Atmosphere: 1
Food: 1
Service: 1
Dec. 2 2026 Opened 6min. late, waiting in the parking lot.
Only one employee working. Then got an attitude cause we ordered at the counter, so she also had to work the driver thru.
Got an attitude when asked for free reusable donut bag. Made a big deal about having to go upstairs and get them.
Maybe plan better ahead.
Atmosphere: 2
Food: 1
Service: 1
There’s a young employee who assists customers; he’s white and very rude. He clearly doesn’t know anything about customer service. He needs to be more understanding with people and have more patience. I don’t think I’ll be going back to that place.
Atmosphere: 4
Food: 4
Service: 1
I usually make my own coffee at home BUT I love Dunkin's iced coffee. I usually get 1/2 decaf iced coffee. The last two times I went to this location the coffee was weak and the one I got today was all decaf. Today will be my last day at this location. They were good until they weren't. Disappointing!
Atmosphere: 1
Food: 1
Service: 1
Best coffee around its even better with a scoop of ice-cream in it lol
Food: 5
Not a fan of any if their donuts, they're a bit cakey in my opinion. My last two orders of breakfast sandwiches were burnt. I mean the cheese was burnt so hard. Drinks are definitely better than Starbucks
Atmosphere: 3
Food: 2
Service: 3
With the exception of 1 employee that I have come across, I don’t believe there is one ounce of urgency in this place. Mixed up orders, 5-7 minutes for a drive through coffee order. You get all 31 flavors of customer service here.
Atmosphere: 1
Service: 1
Got the dubai sundae. Ice cream was good. But what I got did not look like a sundae, no whip or pistachio sauce. Service was blah had to wait 5 min for her to take my order and Noone was in line.....smh
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
I only come to this Dunkin because it’s closest to my house but it’s always “an experience” at the Barker Cypress location (7017 Barker Cypress Rd) and not the good kind. There’s a woman there (I think she’s the manager or supervisor idk) who is consistently rude and unprofessional. She refuses to accommodate even the simplest requests. Today I asked for the Candy Bar Iced Coffee with the same drizzle and toppings as the latte version because I do not like lattes I like stronger coffee and she flat-out said no because she “can’t charge” for it. There are literally ways to ring that up. I work at Starbucks … I get how this works.
Thankfully, the Highway 6 Dunkin’ (7510 Hwy 6 N) saved the day! They said “absolutely no problem,” charged me appropriately, and were actually friendly. I got what I wanted and she was ABLE TO RING IT UP, because I had no issue paying extra in the first place. That’s what good customer service looks like. I’ll happily drive a little further to go there from now on.
It’s so dumb but here I come so maybe the young lady at the front register can see this and hopefully find a job that is more fulfilling!
I went through the drive through- always a great experience. However today my coffee wasn’t the best, so I took it upon myself to go inside and ask for it to be remade. The snarky attitude from the girl at the register was very telling. She said what would I like different - i do not know the recipe so I just said it tasted like the bottom of the coffee pot. She said “ it’s going to be the same if I remake it” proceeds to suggest she add more brown sugar syrup…. And adds about 5-6 pumps and gives it back to me to shake …. Tasted way too sweet now. I asked for a new one minus what she’d JUST done a little less. She rolled her eyes and takes the cup and re makes it WITH an attitude. The drink was good at last, I proceeded to leave when she shouted “YOURE WELCOME ” as I’m at the door … first of I know passive aggressive lol, 2. I would’ve said thank you had she’d been more pleasant and helpful from the beginning. So I went back and addressed her since she wanted to be snappy. It was NOT a free coffee. Had it been I understand her attitude. She applied for this job, if you’re not happy making coffee find something that makes you happy to do all day for a check. Otherwise be kind to customers!
Atmosphere: 1
Food: 2
Service: 1
Ice cream sucks here
Atmosphere: 1
Food: 1
Service: 1
Horrible service went here today in the morning. Ordered a milkshake, 2 sandwiches and an order of hash browns. They did not give us the receipt so when I went inside because they didn’t give us one of the sandwiches the lady the big one was giving me attitude. I asked for my recipe since I did not get one and the employee seemed very annoyed. Once I got the receipt they did not charge us for the sandwich but the total was off. We checked online and with both sandwiches and the rest of our food it was the $15 we payed. So how come we payed that but they claimed that we did not order a sandwich. Overall horrible customer service genuinely never going back here again.
Atmosphere: 1
Service: 1
Only got a few things, line wrapped around building. Please hire more people
Atmosphere: 1
Food: 3
Service: 1
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