Not good. Ordered a a 3-piece chicken meal and nothing was good. The chicken had way too much sauce and was all overcooked, so dry couldn't chew more than half of my first piece. Same on the 2nd, I didn't even try to eat the the 3rd. The sides were even worse.
Food: 1
Service: 4
Liliana Ibarra
We always order to go. This is the best alternative in cypress for healthier fast food. The roasted chicken flavor is so good. We always get the salad sides, mashed potatoes and corn.
Atmosphere: 5
Food: 5
Service: 5
Pat Bermudez
I love el Pollo Loco. Great alternative to fast food.
Atmosphere: 3
Food: 5
Service: 4
Gloria Galindo
Very good location !! Clean and all workers are friendly . Absolutely would come back
Atmosphere: 5
Food: 5
Service: 5
Kela T
chicken was dry
Food: 2
Service: 3
Brian Barreto
The chicken is delicious.😋
Atmosphere: 5
Food: 5
Service: 5
Fatima Arechiga
the food and the service was great !!
Atmosphere: 5
Food: 5
Service: 5
Isabel Ayala
The food was good and good service
Amanda Nicodemus
My Mom, my sister and I went to eat lunch on a Sunday afternoon. I was expecting the place to be really busy, but we came at the right time. We ordered from the big menu on the big board (easy to read). My sister recommended the tortilla soup (I've never had it before; so I decided to try it) I was expecting mostly soup and just a little chicken. Boy! , was I surprised when the bowl was loaded with big pieces of chicken and other veggies! They give you the tortilla strips, cilantro, onions, cheese on the side). Plus you can help yourself to lemon at the drink station along with other condiments. I will definitely be coming back to try the other dishes. The smell of the grilled chicken is so inviting!
Atmosphere: 3
Food: 5
Service: 4
Kenny NetMonk (:::NetMonk:::)
5 star rating for great food, condiments, and good service. The three star rating is because the bathroom is unkept. Sink faucet sparys, urinal doesn't flush, paper towel dispenser has no paper (roll is sitting on top, and the bathroom doesn't look like it gets clean daily. I will change my rating if I see improvement whenever I return.
The service was genuinely good the staff was polite and attentive throughout my visit. The restaurant itself is average in terms of atmosphere and cleanliness. Unfortunately, the flavor of the chicken was disappointing and didn’t meet my expectations. While I don’t plan to return, I can say the service was not the issue.
Atmosphere: 4
Food: 3
Service: 5
Tami S
8/9/25 Updated Review. I am sorry to say I can no longer give this location a good review. This location did not put two of my items in my to go order. I drove the 30 minutes home and the 30 minutes back once this was noticed. The employees once told the mistake took it upon themselves to argue with me about the missing items. I am not that desperate that I would waste an extra 30 minutes of my day, my gas and time to drive all the way back to scam your restaurant out of food. I cannot believe the treatment I just received. It was completely unprofessional.
Nothing fancy but always good food. Have had just about everything on the menu and like it all. Restaurant was clean and the food area looked clean from what I could see.
Atmosphere: 4
Food: 5
Service: 1
Celso Piña
Reular service
Atmosphere: 3
Food: 3
Service: 4
Mark Kishbaugh
Great, quick and EZ, yum!!
Atmosphere: 4
Food: 5
Service: 5
Angel Ramirez
It’s decent, chicken has good flavor. Only thing is that is expensive for the amount you get compared to other places. There spicy sauce always good 👌🏽
Not good. Ordered a a 3-piece chicken meal and nothing was good. The chicken had way too much sauce and was all overcooked, so dry couldn't chew more than half of my first piece. Same on the 2nd, I didn't even try to eat the the 3rd. The sides were even worse.
Food: 1
Service: 4
We always order to go. This is the best alternative in cypress for healthier fast food. The roasted chicken flavor is so good. We always get the salad sides, mashed potatoes and corn.
Atmosphere: 5
Food: 5
Service: 5
I love el Pollo Loco. Great alternative to fast food.
Atmosphere: 3
Food: 5
Service: 4
Very good location !! Clean and all workers are friendly . Absolutely would come back
Atmosphere: 5
Food: 5
Service: 5
chicken was dry
Food: 2
Service: 3
The chicken is delicious.😋
Atmosphere: 5
Food: 5
Service: 5
the food and the service was great !!
Atmosphere: 5
Food: 5
Service: 5
The food was good and good service
My Mom, my sister and I went to eat lunch on a Sunday afternoon. I was expecting the place to be really busy, but we came at the right time. We ordered from the big menu on the big board (easy to read). My sister recommended the tortilla soup (I've never had it before; so I decided to try it) I was expecting mostly soup and just a little chicken. Boy! , was I surprised when the bowl was loaded with big pieces of chicken and other veggies! They give you the tortilla strips, cilantro, onions, cheese on the side). Plus you can help yourself to lemon at the drink station along with other condiments.
I will definitely be coming back to try the other dishes.
The smell of the grilled chicken is so inviting!
Atmosphere: 3
Food: 5
Service: 4
5 star rating for great food, condiments, and good service. The three star rating is because the bathroom is unkept. Sink faucet sparys, urinal doesn't flush, paper towel dispenser has no paper (roll is sitting on top, and the bathroom doesn't look like it gets clean daily. I will change my rating if I see improvement whenever I return.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
The service was genuinely good the staff was polite and attentive throughout my visit. The restaurant itself is average in terms of atmosphere and cleanliness. Unfortunately, the flavor of the chicken was disappointing and didn’t meet my expectations. While I don’t plan to return, I can say the service was not the issue.
Atmosphere: 4
Food: 3
Service: 5
8/9/25 Updated Review. I am sorry to say I can no longer give this location a good review. This location did not put two of my items in my to go order. I drove the 30 minutes home and the 30 minutes back once this was noticed. The employees once told the mistake took it upon themselves to argue with me about the missing items. I am not that desperate that I would waste an extra 30 minutes of my day, my gas and time to drive all the way back to scam your restaurant out of food. I cannot believe the treatment I just received. It was completely unprofessional.
Nothing fancy but always good food. Have had just about everything on the menu and like it all. Restaurant was clean and the food area looked clean from what I could see.
Atmosphere: 4
Food: 5
Service: 1
Reular service
Atmosphere: 3
Food: 3
Service: 4
Great, quick and EZ, yum!!
Atmosphere: 4
Food: 5
Service: 5
It’s decent, chicken has good flavor. Only thing is that is expensive for the amount you get compared to other places. There spicy sauce always good 👌🏽
Atmosphere: 3
Food: 4
Service: 5
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