Jersey Mike's Subs

I'll start by giving credit where it's due: the sandwiches made by Jersey Mike's are really good.

But my review goes downhill from there.

I've patronized Jersey Mike's twice now - the second time was the Barker-Cypress location in Cypress, TX, and the first was the Fairfield location in Cypress, TX. I learned the following from these two visits:

1. Sandwich construction is streamlined for cold meats because its workflow is very similar to Subway's.
2. Sandwich construction for grilled/hot meats, however, becomes a nightmarish quagmire if the order doesn't simply involve standard components included in the sandwich. Because I always want fresh veggies on my sandwiches, I requested lettuce, tomato, onion, etc., and the ordering process took forever, as did sandwich construction. If Jersery Mike's actually reads reviews to learn from them, they should seriously consider doing what Subway does with their hot sandwiches; allow their customers to customize their toppings in the same line as their cold sandwiches.
3. Jersey Mike's employees get grumpy when asked to customize hot sandwiches. And I don't appreciate that.
4. Jersey Mike's employees don't know their own menu - when I paid for my Big Kahuna Cheese Steak the woman kept referring to chicken so I said, "but ma'am, I ordered a Big Kahuna Cheese Steak", and she responded, "I know. It has chicken". So I looked again at the menu and, in a friendly voice said, "but ma'am, I ordered a #56". While correcting her mistake she made a snide comment which I've since let roll of me like water off a duck's back - but again, I didn't appreciate it.
5. Their only sides are potato chips, which represents a huge improvement opportunity for this entire market because Jersey Mike's, Subway, Schlotzky's, etc. all do this. Whichever sandwich company expands their selection of sides first (french fries, onion rings, etc., etc., etc.) will dominate the market until the others catch up. Mark my words.
6. Speaking of things I don't appreciate about Jersey Mike's Subs, while tasty, they're grotesqely overpriced. THEN, they expect a tip. When was the last time you tipped at McDonalds, In'n'Out, Whataburger, KFC, etc.? I SAY NO TO TIPPING FOR FAST FOOD.

Atmosphere: 2

Food: 5

Service: 2

I had previously visited a Jersey Mikes location that completely ruined my order. I came to this location off barker cypress and 290 on friday and the worker there Avlin, as well as the other team members, were very friendly and quick in preparing my order. This was probably by far the best sandwhich I've gotten from a jersey mikes location and I ordered 6 total for our family. All were made to perfection!

Food: 5

Service: 5

Disorganized ticket management. Waited almost an hour for an online order while people went through the line in 10 minutes. Staff were frustrated and irritable. Avoid.

Service: 1

I love their subs. I really like using their app to order ahead and customize each sub. They put a name on each one if you enter who it's for. This is very helpful with a group.

Atmosphere: 4

Food: 5

Service: 5

Super amazing, my sandwich is so good and they’re all super friendly. Aveline was supes nice. 10 outta 10 would recommend

Atmosphere: 5

Food: 5

Service: 4

Got home and the sandwiches were on the bottom with sodas on top. My BLT had zero tomatoes. Had to go back.
"Here you go" was the sum total of their apology.

Service: 1

Amazing subs, amazing service! The staff is very friendly and took the time to recommend me their favorite subs.

Atmosphere: 5

Food: 5

Service: 5

Not sure what’s going on here, ordered online and it said 15 minutes. I am now 45 minutes into my wait and there 8 employees looking around at the 8 people waiting to pick up take out orders. They really need to work on their organization here. As I stand here I have watched 10 people walk in and just order in the regular line and walk out with food. What is the malfunction?

Service: 1

Clean, fast, friendly and quality sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Chips

1st. Visit, was on weekend two months back, the girls, food & experience "Great"*This was, New go-to place out of traffic...On Tuesday, 03/12 -their was very long hair in my Sandwich. I recall a girl turned sideways, she sliced & made my sandwich.On Return visit, via two patrons, the girl with black & white streak hair said"Are You Going to Order" *Other girl that rung me up was nice. She smiled but very quiet, she appeared uncomfortable.I must've gone on a bad day. I could've stayed in traffic but prefer not,*I also found, new to Go-to Place!

Parking: Parking is terrible on busy day via evening traffic or Saturday

Atmosphere: 4

Food: 2

Service: 2

Recommended dishes: Turkey and Provolone

Absolute zero customer service. Rude and skeptical manager on duty ( a lady that I don't know her name) and the owner. Awful experience of talking to them!

Atmosphere: 1

Food: 1

Service: 1

1st. Visit, was on weekend two months back, the girls, food & experience "Great"This "was" new go-to place out of traffic.On Tuesday, 03/12 -their was very long hair in my Sandwich. I recall a girl turned sideways, she sliced & made my sandwich.On Return visit, via two patrons, the girl with black & white streak hair said"Are You Going to Order" *Other girl that rung me up was nice. She smiled but very quiet, she appeared uncomfortable.I must've gone on a bad day. I could've stayed in traffic but prefer not,*I also found new Go-to Place!

Parking: Parking is terrible on busy day via evening traffic or Saturday

Atmosphere: 4

Food: 2

Service: 2

Recommended dishes: Turkey and Provolone

Placed an online order at 12:47 today for lunch and never received food. The what seemed to be new hire was just looking at the one employee trying to run the entire store since the manager left the store. At first patience was given because only one person was doing everything but people who came in to place order in store received their order before I did. Very frustrating! Left the store, placed an online order for Jimmy John’s on spring cypress, the order was ready when I walked into the store.

Service: 1

I really like this place. It never disappoints...food and service are outstanding.

Atmosphere: 5

Food: 5

Service: 5

Very clean store with friendly staff. Went during a slower period but they were very attentive and made the subs just right. You can never go wrong with a Jersey Mikes sub.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Italian, Sandwich, Brownie, Chips