Jersey Mike's Subs

I ordered my sandwich online and it said it would be ready in 15 minutes. It took over 30 minutes to get my one sub. I don’t know if they are short staffed, but there has to be a way to get the online order to give a more accurate time frame. Or they need to turn off online ordering when it’s too busy.

Atmosphere: 3

Food: 5

Service: 3

I love eating at Jersey Mike's. Amazing food and service

Atmosphere: 5

Food: 5

Service: 5

love love love Victoria!!!

Atmosphere: 5

Food: 5

Service: 5

First time customer and I thought my sandwich taste great. The customer service was good and the restaurant was clean. Thanks

Shoutout to Victoria! Great customer service 😊. This location always gets my order correct and I’m in and out!

Atmosphere: 5

Food: 5

Service: 5

Victoria was very polite and sweet. Every one greeted us and was very helpful.

Atmosphere: 5

Food: 5

Service: 5

The ladies working today seem like they are having a bad day. One makes ugly faces and when I was ordering my food she skipped to the next person and I wasn’t even done. Your associated need to learn customer service and learn how to smile. Smh. And the bread tastes so stale today

Atmosphere: 1

Food: 1

Service: 1

The slicer, Victoria, did a great job at her first day on the slicer. The entire team was very friendly and provided great service.

Atmosphere: 5

Food: 5

Service: 5

I am writing to express my disappointment with the customer service at this franchise location. The owner refused to correct a technical glitch online order for me. Ms. Shelby was very professional and kind. However, she told me that the owner, Ben Tupaj refused to correct my order. A very kind customer gave me her Free Sandwich Coupon so that I could get the sandwich I had ordered since Mr. Tupaj refused to take responsibility for the Jersey Mike's app error.

Despite being a regular weekly customer, I have noticed that the staff appears unhappy and fearful, creating an uncomfortable atmosphere. Although the sandwiches are consistently delicious and the staff is efficient, the negative ambiance has led me to opt for curb service instead. Notably, one young blonde employee with braces consistently displays a positive attitude, which is a stark contrast to the rest of the staff. I wanted to bring this to the attention of the franchise as it has ultimately led to me deciding to take my business elsewhere. FYI, Mr. John Foster this franchise owner needs to learn a few things regarding accountability and good customer service.

Meanwhile, I would like to inform the young lady that companies like Buc-ee's offer competitive compensation packages, including $18 per hour for cashiers, $19 per hour for food service, with additional pay for weekend shifts, making it an attractive option for students. Buc-ee's needs smiley, friendly employees like you! Come join us!

Atmosphere: 1

Food: 5

Service: 1

This is the second time I have been there and there was a large to go order.all 5 employees were on the line 1 person ahead of me No one even acknowledged i was there. They were making cold subs .I wanted a cheese steak .got tired of waiting for even a hello or will be with you shortly. Left and went to crust as did the person behind me. The owner needs to get back to the store if they care about service.

Food: 4

Service: 1

This location is busy but they have great customer service. Never had an issue ordering from this location they are efficient and it always turns out great!

Employees here are friendly and smiling, unlike the Barker Cypress/290 location. Everything here was neat and clean, our online order was ready when I walked in the door. We got our sandwiches as bowls and they are HUGE! You get so much food-well worth it! Order was accurate. We will go to this location from now on as the Barker/290 location is dirty and employees are unfriendly.

The entire staff was extremely friendly and made my visit wonderfully pleasant. Next time I am in the area I will certainly stop in.

Delicious with courtesy.

I’ve come to this Jersey Mikes plenty of times and the overall service is always amazing! Customer service is A plus, very clean and food is delicious. Very lovely!