McDonald's
13785 Cypress North Houston Rd, Cypress
(281) 894-0137
Recent Reviews
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They have gotten their act together. Great service on a Friday night was unexpected. Y’all know what I mean. Fast food is always a crap shoot.
Atmosphere: 5
Food: 5
Service: 5
My daughter ordered a fillet old fish meal take-out. She found the fillet old fish burger was missing a fillet.🙄
Very nice
Atmosphere: 5
Food: 5
Service: 5
I rarely go to McDonald’s but when I do it’s always on the app. The first time they ever lose my order they ask for my receipt, but the code was already gone in the app. They missed a couple items. I told them what was missing and gave the code on the order but tho my insisted they wanted the receipt. Couldn’t find the receipt through the app or my email so I said forget it. Don’t know how you mess up an OLO
Service: 1
It would be nice if those helping you had better customer service skills. Smiles don't hurt, and when you can't understand them on the speaker, an attitude is really not needed
Atmosphere: 3
Food: 5
Service: 3
Really bad customer service a customer was waiting infront of line to order for almost 7 minutes nd I’m a DoorDasher order was supposed to be picked up at 10:45 am Nd order is not ready nd they having I think a little meeting them selves really rude customer service …
The food was hot and was good
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: French Fries
I have mobility issues and put in a mobile order. I parked close to the door as it is hard to walk. I do not have a handicap sticker but even if I did it would not help. After I parked I got out of my car and was halfway to the door and an employee asked me to move as the McDonalds truck needed to park to unload. The truck took up all the spots next to the building so even if I had a handicap sticker I would not have been able to park there.
Was a quick last minute decision for the kids. Got some happy meals. They were happy! 😅😁
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, McDonald's Big Mac
Wow, what a change in a year; which was about the last time I was in this restaurant. It's been completely remodeled. It's much nicer now on the inside. It's bright, airy and more open. And the restroom is improved from the prior broken down one. But now there's not a play area for kiddos. But for, literally, hundreds of years restaurants didn't have play areas and people managed just fine. 🙂
That being said I do not prefer the counter change. Obviously they do NOT want to take your order. There isn't a menu behind the counter (see pic). So if you want to order with an employee, you better know what you want. And luck getting one to actually come take your order. 😮💨 There are kiosks for ordering and this location even has cash/coin machines for those of us who prefer to pay cash for our $3 orders (see pics). Yup, they're serious about making sure they don't have to actually take orders here! Smh.
McDonald's has a new trend in their restaurants where the drinks, unlike ordering, are not self-service. I've read that by '26 all McDonald's are going that way. This location switched from self-service with the remodel. If you want a refill you'll have to try to get an employee's attention. But what I do NOT care for is instead of a refill they make you another drink. I know, you're thinking.....so? Well my issue is the cups, at least for large drinks, are plastic. When there's a huge push to stop using single serve plastics, for a multitude of reasons, this is ridiculous. What a waste of a perfectly good cup! Other restaurants don't have an issue refilling your cup but McDonald's has no problem wasting plastic. Even if they don't care about the environment (obviously) you'd think cost would be a factor with buying extra cups, lids & straws because they give you everything new - again; even if you take the lid and straw off your cup when they bring you a new one. It's "fast food" so you've probably had the cup you started with less than 10 minutes. Bad for the environment; bad for profit margins.
Kid-friendliness: They have highchairs available. The play area is gone. No games anymore.
Atmosphere: 4
Food: 3
Service: 2
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Ima just post the picture. It speaks for itself
Atmosphere: 1
Food: 1
Service: 1
Attention Everyone, this McDonald doesn’t refill your drink and has no sign mentioning that. Still his drink prices are same as any other McDonald ones that do refill. I guess this is one of those that we call greedy
Atmosphere: 1
Food: 3
Service: 1
Came here for lunch before a sales appointment at 12:45 PM today. I was accidentally given a regular Big Mac instead of the chicken Big Mac that I ordered. The lady working the front counter (I think her name was Ging) fixed it very quickly for me and came to check on me later to make sure everything was good. She also offered me a refill before I left with a new cup. Good front service lady, food was warm, bathrooms were clean.
Atmosphere: 5
Food: 4
Service: 5
It was very pleasn.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles, Double Cheeseburger, Cheeseburger, French Fries, McDonald's Big Mac
All we asked is for mayo and ketchup on a #4 it tasted microwaved and had no ketchup or mayo on top of that it was gross, McD employees really live up to the rep for sure, it wasn’t busy at all so there’s no excuse for that.
Atmosphere: 1
Food: 1
Service: 3
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