Claimed they didn't get my pizza order but syi charged my bank account 27.49! Waited on hold for over 10 minutes to be connected to the store placed on hold again for another 10 minutes. Hung up & called back placed on hold again , finally someone answered. Incredibly rude man who said he did not have my order, would not offer to credit the amount back! Will never order from them
S Williams
We will not be ordering Papa John’s pizza from the 13050 Louetta location again. We ordered 3 (different ingredients) large pizzas and all three were tasteless, dry, and toppings were skimpy.
Food: 1
Savannah Lopez
Hit and miss at this location. Pizza usually arrives warm enough, but the toppings are often skimpy. We ordered a pizza with sausage, onion, mushroom, and banana peppers. The veggies were a whopping $2 each to add, yet it looks like only one mushroom slice, one onion slice, and one banana pepper were each cut up and divided among the entire pizza. HUGE rip off for $6 worth of veggies! And then there’s that one slice that’s missing half the cheese.
Atmosphere: 3
Food: 3
Service: 3
CrowBait51
We received our order 23 minutes later than the expected window. The pizza was nearly ambient temperature and may as well be leftovers. No longer will I be bamboozled into tipping ahead of time in the app since there is no way to change it. If he would have at least acknowledged the delivery was so late or given a shallow apology, I wouldnt feel compelled to post this.
Kurt P
Did y'all change the sauce and cheese recipe in the last several months because it's lacking alot of flavor then before
Angel Chong Jr
Good customer service
Doug Plant
5.00 delivery fee? For what you don’t own the cars, you don’t pay insurance for the drivers or maintenance, you don’t even give it all the drivers you give 50% so it’s just a way to add an extra fee for profit
Marvin Marcia
The pizza tracker is useless here. I left my house to pick up the pizza after the tracker said it was baking, so the pizza should've been ready shortly after I arrived to pick it up. When I got there and told them I was here for my order, they rang me up and changed my pizza tracker status to show the order was picked up. The pizza was nowhere near ready, however, as I had to wait an additional 20 minutes for it to come out. It was magically ready when I asked for it. If they were honest about the delay, I'd be okay with waiting. Instead, they're entering false information and padding their stats. On top of that, there were two employees handling food with no hairnet or hat on! That's a BIG no no! Will never be going back to this location.
C C
This is the best delivery pizza location. They are always extremely fast, though my home is pretty close. They make the pizza very well too. One time they were slower than usual but not really that bad- then the delivery person apologized and said they had to remake it. And then later they hand delivered a free pizza coupon to my house because they said it should have been faster. Never had such good service from delivery pizza before.
The quality at this Papa John’s is not consistent. We always order the large “The Works” speciality - thin crust. Sometimes it is extremely dry (like very little-to-no sauce) so we then order with extra sauce. Sometimes we get a good pizza, sometimes not. Our order (#0218) at the Louetta Store on 11/15 at 6:49pm is the absolutely WORST we’ve ever had. Way too much sauce - very little ingredients - definitely NOT a crispy thin crust - was a soggy mess. It was mentioned by young lad at cash register that they “were slammed due to the fight (Tyson??). We shouldn’t be expected to accept sub-par pizza because you were busy. Maybe too many chefs in the kitchen? Can’t blame it on the automated oven. VERY DISAPPOINTED!! Crust Pizza is only another mile or so. Do you want to keep us as a long-time customer? Awaiting your response.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Create Your Own
Ethan Scott
Bro this pizza sucked. We got a Shaq-eroni pizza and it was freaking cold. No extra cheese, and barely any pepperoni.
Ngl the Papa John’s on jones is better. Go there instead. Sometimes the manager will give you free sodas too. Pizza is always good.
Atmosphere: 1
Food: 1
Service: 1
Mark Estrada Jr
Waited over 2 hrs for a pizza after the original order was 30 min ! Never again will I order from this place.
Hector Betancourt
The pizza was horrible ! I decided to order out for the night football game . I ordered online great no problems . I get my food the pizza is under cooked and cold. The pizza had no flavor. Either this place needs new pizza cooks or this quality of food at papa John’s went to crap . I won’t be ordering here any more .
Great food and great service
Atmosphere: 5
Food: 5
Service: 5
Claimed they didn't get my pizza order but syi charged my bank account 27.49! Waited on hold for over 10 minutes to be connected to the store placed on hold again for another 10 minutes. Hung up & called back placed on hold again , finally someone answered. Incredibly rude man who said he did not have my order, would not offer to credit the amount back! Will never order from them
We will not be ordering Papa John’s pizza from the 13050 Louetta location again. We ordered 3 (different ingredients) large pizzas and all three were tasteless, dry, and toppings were skimpy.
Food: 1
Hit and miss at this location. Pizza usually arrives warm enough, but the toppings are often skimpy. We ordered a pizza with sausage, onion, mushroom, and banana peppers. The veggies were a whopping $2 each to add, yet it looks like only one mushroom slice, one onion slice, and one banana pepper were each cut up and divided among the entire pizza. HUGE rip off for $6 worth of veggies! And then there’s that one slice that’s missing half the cheese.
Atmosphere: 3
Food: 3
Service: 3
We received our order 23 minutes later than the expected window. The pizza was nearly ambient temperature and may as well be leftovers. No longer will I be bamboozled into tipping ahead of time in the app since there is no way to change it. If he would have at least acknowledged the delivery was so late or given a shallow apology, I wouldnt feel compelled to post this.
Did y'all change the sauce and cheese recipe in the last several months because it's lacking alot of flavor then before
Good customer service
5.00 delivery fee? For what you don’t own the cars, you don’t pay insurance for the drivers or maintenance, you don’t even give it all the drivers you give 50%
so it’s just a way to add an extra fee for profit
The pizza tracker is useless here. I left my house to pick up the pizza after the tracker said it was baking, so the pizza should've been ready shortly after I arrived to pick it up. When I got there and told them I was here for my order, they rang me up and changed my pizza tracker status to show the order was picked up. The pizza was nowhere near ready, however, as I had to wait an additional 20 minutes for it to come out. It was magically ready when I asked for it. If they were honest about the delay, I'd be okay with waiting. Instead, they're entering false information and padding their stats. On top of that, there were two employees handling food with no hairnet or hat on! That's a BIG no no! Will never be going back to this location.
This is the best delivery pizza location. They are always extremely fast, though my home is pretty close. They make the pizza very well too. One time they were slower than usual but not really that bad- then the delivery person apologized and said they had to remake it. And then later they hand delivered a free pizza coupon to my house because they said it should have been faster. Never had such good service from delivery pizza before.
Restaurantji Recommends
Super slow for even a small order
The quality at this Papa John’s is not consistent. We always order the large “The Works” speciality - thin crust. Sometimes it is extremely dry (like very little-to-no sauce) so we then order with extra sauce. Sometimes we get a good pizza, sometimes not.
Our order (#0218) at the Louetta Store on 11/15 at 6:49pm is the absolutely WORST we’ve ever had. Way too much sauce - very little ingredients - definitely NOT a crispy thin crust - was a soggy mess. It was mentioned by young lad at cash register that they “were slammed due to the fight (Tyson??). We shouldn’t be expected to accept sub-par pizza because you were busy. Maybe too many chefs in the kitchen? Can’t blame it on the automated oven. VERY DISAPPOINTED!! Crust Pizza is only another mile or so. Do you want to keep us as a long-time customer? Awaiting your response.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Create Your Own
Bro this pizza sucked. We got a Shaq-eroni pizza and it was freaking cold. No extra cheese, and barely any pepperoni.
Ngl the Papa John’s on jones is better. Go there instead. Sometimes the manager will give you free sodas too. Pizza is always good.
Atmosphere: 1
Food: 1
Service: 1
Waited over 2 hrs for a pizza after the original order was 30 min ! Never again will I order from this place.
The pizza was horrible ! I decided to order out for the night football game . I ordered online great no problems . I get my food the pizza is under cooked and cold. The pizza had no flavor. Either this place needs new pizza cooks or this quality of food at papa John’s went to crap . I won’t be ordering here any more .
Food: 1
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