Papa Johns Pizza

After so many times from being screwed over by Papa John's in humble off from fm 1960. I finally get quality service. I received a coupon to get a discount off my total order, I didn't bring lunch with me at work. But was cautious about ordering from them again. But the delivery was right on time. They got my order right, along with the dips that I ordered! If I'm in the neighborhood again and I need a pizza. I'll definitely give this Papa John's another try! P.S. I ordered delivery, so I just placed 3 stars for the atmosphere to make it fair.

Rating: ★☆☆☆☆

I went to Papa John’s today (April 27, 2025) around 4:40 PM to pick up my order, which was about $70. I tried to pay with a $100 bill, and the lady at the counter told me they don’t accept it. On top of that, she acted like she was doing me a favor just by talking to me.

It’s beyond frustrating that a business won’t accept a $100 bill. Why should customers always have exact change, especially when there’s nothing wrong with using legal tender? The poor attitude from the staff only made things worse.

This was an awful experience, and I definitely won’t be coming back.

I ordered 2 pizzas and wings thru Uber eats last night. Both of the crusts of my pizzas were burnt, and of course, my kids didn't want to eat burnt pizza. I called Uber eats, and they did nothing! Then I called Papa johns and spoke to someone who admitted they are having issues with their oven, so pizzas are coming out burnt. I called the manager today, and she said there isn't anything she could do about it. So I wasted $30 to get some burnt trash pizza. I see why this location has bad reviews. I will never again order pizza from this location. They should accept some responsibility for their mistake. If they knew there was an issue with the oven why not monitor more closely? I am a single mother, and I dont have money to throw in the trash due to someone's else's issues. This is bad for business!!!

Workers touching their phones then the food without gloves, handling the money then the dough. Black mold on air vents over where pizzas are made.

Yikes.

papa john's refuse service to me i walk inside the store to order my pizza and they said order online because Valentine’s Day! What ? That crazy Who running this store ?

Taking my $ out of our local worker force and giving it to india call centers!?
Never again. Hypocrite

The current Promotion states delivery for $9.99. Website and store refused service stating my order did not meet the minimum amount. Promotion is a scam and false advertising!

Great pizza, fast and on time

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: The Works, Buffalo Wings, Ultimate Pepperoni Pizza, Pizza

We have always had a great experience with Papa Johns until last night. We ordered 2 pizzas and they were cold, and all of the toppings on one pizza was on the other side. I called and talked to the Assistant Manager Elsi and he said he would refund one of the pizzas. That satisfied me until I woke up and saw that someone called me at 1253am.

Not cool Papa Johns! There is a lot of competition out there. Yall need to get it together.

Atmosphere: 1

Food: 1

Service: 1

I would put zero stars if I could. I placed an order and waited an hour and a half just to hear they canceled my order on accident. I asked to speak to a manager and was told no.

Order placed at 4:39pm. Before the order was placed they told me 40 min delivery. Had family and friends over for Halloween. After order was placed + $20 tip they told me it would be 60 mins. Then 70 mins. That was annoying that the time increased AFTER I paid. Now the store phones are down and their ordering department can’t give any updates on my food. My family and friends have nothing to eat and I have no idea where or when I can expect my food. I’m going to have to call my credit card company to let them know I never received the food I paid for! We wont be home in time to accept the food because they were so delayed! Take your business somewhere else.

Atmosphere: 1

Food: 1

Service: 1

I’ll NEVER order Papa John pizza again! First, I don’t eat a lot of pizza, had to download the app it’s been so long… I ordered delivery, had no intentions of going anywhere, football is on!! The app changed to a pickup order. When I tried to cancel to place a delivery order, the app wouldn’t allow me. Multiple issues with app and ordering!! Y’all sure were quick to ask for a tip which is why I believed my delivery order went through… NOT! Why would I tip your employees for doing their job?? Seriously? First and last visit! The only reason I’m giving you any stars is because of the nice young lady behind the counter! DO BETTER!

Food: 4

Service: 1

Ordered a pizza more than 1.5 hours and all I got is we're short staffed blah blah. Don't do business with this place! Shut it down!

Atmosphere: 1

Food: 1

Service: 1

Ordered a pizza at 10:00 and didn’t even get my order till 10:50 almost a whole hour later, I receive a text message stating my order was ready. Clearly they’re no sense of structure at this location, this was my first time trying this pizza place but will be my last. My order was just sitting the employee didn’t even wave to tell us the order is ready. I waited almost a hour for what? Food isn’t even that great here. Nothing to beat dominos or Marcos pizza. Everyone just looks like they hate there jobs here, and honestly why is one person even working on the weekends when it’s the most busiest? Honestly team members needs training here and more employees needs to be hired management here needs to start picking up the slack and all. Food is very mediocre only came here because my boyfriend was craving this, if it wasn’t for him I would’ve never step foot inside a papa John’s. Pizza taste like old cardboard.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Buffalo Wings, Pizza

The phone was answered quickly
The pizza was hot and fresh And got two our location in a timely manner The delivery driver was also friendly

Atmosphere: 5

Food: 5

Service: 5