Papa Johns Pizza

Website said my order was ready. Drove there immediately. Walked in and discovered the pizza was a theoretical concept because it hadn’t even been started. Then I was told they “don’t do walk ins,” despite the fact that I had already ordered online. So apparently the pizza only begins existing once I’m physically present and acknowledged by staff. Wasted trip, wasted time, zero accountability. Will not return.

Atmosphere: 1

Food: 1

Service: 1

super helpful dude at the front named jack, made me feel right at home when i ordered, treated me with mutual respect and care, and the pizza was phenomenal

Atmosphere: 5

Food: 5

Service: 5

Great customer service! Manager and drivers are very helpful and polite even with GPS and phone number difficulties.

Food: 5

Service: 5

Papa John’s is a sad fragment of the place I loved as a kid. We ate it from a different store at a friend’s house on Halloween and the pizza was pretty good. They had ordered a Philly special and we ate it up. Ordered here and first thing I noticed compared to our usual favorite, Dominos, was the delivery time was so much longer! It’s just up the road from
Dominos so it’s not a distance thing- they are just slow! So then it says delivering like 10 minutes before the delivery window and I got my hopes up. Then it proceeds to be delivering for 20+ minutes finally coming well after the states delivery window.

Checked out the order and no ranch with Philly pizza, garlic knots were dry as a bone except on the bottom of the wax paper they sit on, pizza is lukewarm. Oh and the order cost me $50 for a large special, large one topping, and garlic knots. I didn’t need large but that’s the only coupon they offered and unlike Dominos, they don’t offer the ability to pay extra to get one of their 6.99 special mediums as a specialty pizza.

Our family decided it’s back to Dominos! One and done experiment.

Food: 1

Service: 2

Order never showed up. They hung up without even letting me say hello.

Atmosphere: 1

Food: 1

Service: 1

The only reason I gave the service four stars this time and not five cuz I go there a lot and they're usually tell you it's going to take this specific time to have your pizza ready and almost never ready at that time.. but this time that they were spot on!!! So thank you, Papa John's!

Atmosphere: 5

Food: 5

Service: 4

I see the same guy everytime, always polite, friendly, and working hard. We'll keep doing pickup at this location due to this and the great Pizza.

Atmosphere: 5

Food: 5

Service: 5

Had to wait for almost an hour since ordered to get my pizza. Though the guy working upfront did great job at his best, felt bad for him doing all that amount of work by himself. Maybe you might consider hiring more stuff members at this location if you have such high volumes.

Atmosphere: 3

Food: 5

Service: 3

I ordered extra sauce didn’t get it! Christopher told me I had to delivery the pizza back. I have held the issues and I can’t drive and choke with dry pizza. He had the audacity to hang up on me. He said he was the manager but couldn’t sold the issue I had for it to be redelivered with the extra sauce and he said he couldn’t that I had to drive and drop it off. I have doctor orders that I can’t drive which I shared with him. All I wanted was redelivery with the way I ordered it or my money back he did neither but hand up on me! Very unprofessional!! Bad service Cold pizza and with incorrect ingredients! Not sure who owns this papa John’s but someone needs to refund me!

Atmosphere: 1

Food: 1

Service: 1

The order taker sent me 25 minutes out the way which my food was cold by the time I got home. He didn't speak well and didn't listen well the sausage pizza had slices with just cheese on them so I will be eating at Marcos for now on.

After so many times from being screwed over by Papa John's in humble off from fm 1960. I finally get quality service. I received a coupon to get a discount off my total order, I didn't bring lunch with me at work. But was cautious about ordering from them again. But the delivery was right on time. They got my order right, along with the dips that I ordered! If I'm in the neighborhood again and I need a pizza. I'll definitely give this Papa John's another try! P.S. I ordered delivery, so I just placed 3 stars for the atmosphere to make it fair.

Rating: ★☆☆☆☆

I went to Papa John’s today (April 27, 2025) around 4:40 PM to pick up my order, which was about $70. I tried to pay with a $100 bill, and the lady at the counter told me they don’t accept it. On top of that, she acted like she was doing me a favor just by talking to me.

It’s beyond frustrating that a business won’t accept a $100 bill. Why should customers always have exact change, especially when there’s nothing wrong with using legal tender? The poor attitude from the staff only made things worse.

This was an awful experience, and I definitely won’t be coming back.

I ordered 2 pizzas and wings thru Uber eats last night. Both of the crusts of my pizzas were burnt, and of course, my kids didn't want to eat burnt pizza. I called Uber eats, and they did nothing! Then I called Papa johns and spoke to someone who admitted they are having issues with their oven, so pizzas are coming out burnt. I called the manager today, and she said there isn't anything she could do about it. So I wasted $30 to get some burnt trash pizza. I see why this location has bad reviews. I will never again order pizza from this location. They should accept some responsibility for their mistake. If they knew there was an issue with the oven why not monitor more closely? I am a single mother, and I dont have money to throw in the trash due to someone's else's issues. This is bad for business!!!

Workers touching their phones then the food without gloves, handling the money then the dough. Black mold on air vents over where pizzas are made.

Yikes.

papa john's refuse service to me i walk inside the store to order my pizza and they said order online because Valentine’s Day! What ? That crazy Who running this store ?