Service was horrible and I only ordered one drink!
Service: 1
Anh Nguyen
Friendly staff and fast service.
Atmosphere: 5
Food: 5
Service: 5
LYAWONDA GOLDSTON
I was charged twice for 2 smoothies. When I brought it to their attention, they asked that I wait until the 2 charges finish pending to see if one of the charges would drop off. When it was clearly charged twice, and I went back to inform them. I was told that because they could only find 1 receipt that they needed to look into it and get back to me. So I waited yet again! I was then told that the manager would give me a call, yet no one ever did. I have not heard back from them since. I have tried calling and no one answers the phone. This is beyond ridiculous. I just want my overcharge reimbursed. I do not understand why I have to continue to make multiple trips up there to get this resolved. I do not recommend that anyone visit this location. If this is how they treat their customers. Horrible Customer Service!!
Atmosphere: 1
Food: 1
Service: 1
Catherine Bellmore
Came in after some dental work and couldn't talk. Santana was patient while I typed out my question and order. Smoothie she recommended was delicious. I appreciate small kindnesses on hard days. Thank you!
Oh. And I got home and she had written 'Get well soon' on my cup. So sweet. ☺️
Atmosphere: 5
Food: 5
Service: 5
Vander
Great service and taste overall.
Atmosphere: 5
Food: 5
Service: 5
Reili Cantu
Always a great experience!
Atmosphere: 5
Food: 5
Service: 5
Kam Kirby
Waited almost 20 minutes in the drive through. There was one car ahead of us the whole time.
Atmosphere: 1
Food: 2
Service: 1
Danielle Moore
The space is clean, employees served with smiles and friendly tones. As always, the smoothie was great!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Paiz
I asked for a simple strawberry and Banana smoothie. I was told I need to order a smoothie from the menu. I guess it’s not possible to have a custom drink made. Very sad customer service.
Atmosphere: 4
Food: 3
Service: 1
Cy’ron Kennedy
Came to this exact location at 9:15 and didn’t get served because the employees cleaned up early terrible custom service.
I always come here for smoothies but recently I discovered the smoothie bowls so I took my lol with me so we could try them together. I ordered two bowls, for me the açaí coco haze and for my mom the coco colada, when I confirmed my order to the employee I just took my receipt and waited. I checked my receipt out of curiosity and saw that the employee had put the wrong bowl, instead of putting the coco colada the employee had put another coconut bowl instead, once I let her know she just said that she would let the employee that was making the bowls know so he could just make the one we really asked for. Once the employee let the other employee know he told the employee that the bowls were already made and that’s when he approached me at the order area and he said that he would just give me a refund and I just said “ok,” he asked me which bowl I wanted and I told him that I wanted the coco colada instead of the other coconut bowl and I told him that the one that I had asked for was the coco colada however he said that it wasn’t true and that he was there and heard me say something else and at this point I was just ready to go, however he did a refund and just put it toward the coco colada however he gave me the two coconut bowls and I was still missing my açaí coco haze so at that point my mom stepped up and told him that the bowls we wanted were the açaí coco haze and the coco colada, he told my mom that he had refunded me for one, (which I assume was the açaí coco haze since he gave me the coco colada and the other coconut bowl that we didn’t want, which I told him when he was doing the refund process) at that point I could see that both parties were getting stressed so I just ended up paying for my açaí coco haze. So I ended up paying for three bowls and got the one that we never wanted, the coco colada, and the açaí coco haze. At the end I could’ve told him that he got the order wrong but at that point I could see that he was getting mad at me for talking to him so I just didn’t wasn’t to cause a problem and kept my mouth shut and paid for it which in hindsight it’s a very stupid thing to do but at that moment I just wanted to be done and not cause a whole issue. I’m honestly very disappointed since I’ve had nothing but good experiences at this smoothie king
Atmosphere: 3
Food: 4
Service: 2
Chris Garza
I had such a great experience thanks to Ayleen and Levan! They were both so friendly, welcoming, and helpful with recommendations. You can tell they genuinely care about the customers and create a positive vibe as soon as you walk in. My drink was made perfectly, and their energy made the visit even better. Big thanks to both of them for making my day!
Atmosphere: 5
Food: 5
Service: 5
Santiago Saldivar
Was a great clean atmosphere, they were quick and friendly, great service, and great product!
maher mere
Emily has excellent customer service skills and my drink was excellent.
Service was horrible and I only ordered one drink!
Service: 1
Friendly staff and fast service.
Atmosphere: 5
Food: 5
Service: 5
I was charged twice for 2 smoothies. When I brought it to their attention, they asked that I wait until the 2 charges finish pending to see if one of the charges would drop off. When it was clearly charged twice, and I went back to inform them. I was told that because they could only find 1 receipt that they needed to look into it and get back to me. So I waited yet again! I was then told that the manager would give me a call, yet no one ever did. I have not heard back from them since. I have tried calling and no one answers the phone. This is beyond ridiculous. I just want my overcharge reimbursed. I do not understand why I have to continue to make multiple trips up there to get this resolved. I do not recommend that anyone visit this location. If this is how they treat their customers. Horrible Customer Service!!
Atmosphere: 1
Food: 1
Service: 1
Came in after some dental work and couldn't talk. Santana was patient while I typed out my question and order. Smoothie she recommended was delicious. I appreciate small kindnesses on hard days. Thank you!
Oh. And I got home and she had written 'Get well soon' on my cup. So sweet. ☺️
Atmosphere: 5
Food: 5
Service: 5
Great service and taste overall.
Atmosphere: 5
Food: 5
Service: 5
Always a great experience!
Atmosphere: 5
Food: 5
Service: 5
Waited almost 20 minutes in the drive through. There was one car ahead of us the whole time.
Atmosphere: 1
Food: 2
Service: 1
The space is clean, employees served with smiles and friendly tones. As always, the smoothie was great!
Atmosphere: 5
Food: 5
Service: 5
I asked for a simple strawberry and Banana smoothie. I was told I need to order a smoothie from the menu. I guess it’s not possible to have a custom drink made. Very sad customer service.
Atmosphere: 4
Food: 3
Service: 1
Came to this exact location at 9:15 and didn’t get served because the employees cleaned up early terrible custom service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always come here for smoothies but recently I discovered the smoothie bowls so I took my lol with me so we could try them together. I ordered two bowls, for me the açaí coco haze and for my mom the coco colada, when I confirmed my order to the employee I just took my receipt and waited. I checked my receipt out of curiosity and saw that the employee had put the wrong bowl, instead of putting the coco colada the employee had put another coconut bowl instead, once I let her know she just said that she would let the employee that was making the bowls know so he could just make the one we really asked for. Once the employee let the other employee know he told the employee that the bowls were already made and that’s when he approached me at the order area and he said that he would just give me a refund and I just said “ok,” he asked me which bowl I wanted and I told him that I wanted the coco colada instead of the other coconut bowl and I told him that the one that I had asked for was the coco colada however he said that it wasn’t true and that he was there and heard me say something else and at this point I was just ready to go, however he did a refund and just put it toward the coco colada however he gave me the two coconut bowls and I was still missing my açaí coco haze so at that point my mom stepped up and told him that the bowls we wanted were the açaí coco haze and the coco colada, he told my mom that he had refunded me for one, (which I assume was the açaí coco haze since he gave me the coco colada and the other coconut bowl that we didn’t want, which I told him when he was doing the refund process) at that point I could see that both parties were getting stressed so I just ended up paying for my açaí coco haze. So I ended up paying for three bowls and got the one that we never wanted, the coco colada, and the açaí coco haze. At the end I could’ve told him that he got the order wrong but at that point I could see that he was getting mad at me for talking to him so I just didn’t wasn’t to cause a problem and kept my mouth shut and paid for it which in hindsight it’s a very stupid thing to do but at that moment I just wanted to be done and not cause a whole issue. I’m honestly very disappointed since I’ve had nothing but good experiences at this smoothie king
Atmosphere: 3
Food: 4
Service: 2
I had such a great experience thanks to Ayleen and Levan! They were both so friendly, welcoming, and helpful with recommendations. You can tell they genuinely care about the customers and create a positive vibe as soon as you walk in. My drink was made perfectly, and their energy made the visit even better. Big thanks to both of them for making my day!
Atmosphere: 5
Food: 5
Service: 5
Was a great clean atmosphere, they were quick and friendly, great service, and great product!
Emily has excellent customer service skills and my drink was excellent.
Disgusting‼️ that’s all
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