The Teahouse Tapioca & Tea

Tried this place for the first time and reviewed it a few months back and I've been going about once a month since then and each time my experience is less pleasant than the last. Today will be the final time I spend my money at this establishment.

I got an automated text requesting feedback. I had a few minutes, so I obliged this time and decided to fill it out. I simply stated that "the special drinks of the day should have a price listed by them." To then receive a reply message from a different number within minutes was shocking. What was even more off putting is that whoever was replying to me wanted to be argumentative when YOU ASKED ME FOR FEEDBACK! I have never experienced this before and find it to be extremely unprofessional.

I kept my review earlier short and sweet however:
1) Your sales are deceiving! For example, today was BOGO ALL drinks. So I chose one of the listed drinks on the specials board which was a lavender matcha with boba. I'm thinking I order this and one other drink, one of them should be completely free. However, that wasn't the case when I got charged 99 cents for lavender flavor and 99 cents for oat milk and 99 cents for boba. The drink is no longer FREE. This is where the confusion comes in. Every other place that has BOGO charges you for the most expensive item and then gives you the second item FREE!! It shouldn't matter how you customize it, it should still be FREE!
2) Your "manager" needs an attitude check. Each time I come in there idk the prices(because you don't list them by the specials and charge extra for everything) and she is not friendly when asked to explain things.
3) The bathrooms smell like urine EVERY time I come
4) There are always dirty tables, several workers, and very few customers. The tables should be cleaned more frequently and the floor swept during downtime.
5) A lot of the games for children are sticky and gross or missing pieces. Many of them need to be tossed.

I hope you take this review and improve for your current and future customers. Going back and forth with customers after requesting a review is very tacky. I truly hope you don't make this a habit. The time spent typing out a paragraph to me could have been used cleaning your establishment instead.

Been there multiple times and can’t find a drink I like. Never had this with other boba places. ☹️

Not Good.

They leave the tea bag in the cup

At this point remove Thai basil from the popcorn chicken marketing pictures because they never have any Thai basil to put in it. I specifically ask for it and they’re always out. Whoever buys your supplies clearly needs to order more. The Thai basil elevates the popcorn chicken taste and feels so bland without it.

My favourite place! Cream& cake boba tea ? ?

Amazing tea and even better service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango

Cute, quaint little joint. The boba is great. It’s never stiff or stale. The teas are great. The really pretty girl with the piercing always make it spot on when I go! The squid balls are delicious and the egg rolls even better! I love this place. The deal is sweeter that it’s right up the way from me

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls, Seasoned French Fries

I love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Teahouse Cream Tea, Almond Coffee, Lychee Green Tea, Honeydew Cream Tea, Caramel Cream Tea, Brown Sugar Cream Tea, Matcha Cream Tea

I always enjoy coming here. The servers are polite and friendly, and they answer all the questions I have about the drinks. I often order online, and once when they were out of boba, they called me right away to allow me to change my order. It is welcoming inside. They have board games available, and seem quite family friendly. Someday when I'm not in a rush, I'd love to just come and catch up with a friend or just relax by myself with a tea for a bit. My drink is a passionfruit green tea with regular boba, and they make it quite well! Also tried the popcorn chicken, and it was tasty. I use the app to save points for rewards and get deals now and then. My friend likes this place over other tea places around because they are very good with substitutions for dietary restrictions and preferences. Love this place!

Atmosphere: 5

Food: 5

Service: 5

Love love their tea and Boboa combination!

Parking: It just gets busy around lunch time because of food places next to the Teahouse

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Blend

They got my drinks right and the staff was super friendly! Thanks!

Atmosphere: 4

Service: 5

Drinks are always ready promptly, staff is kind, and drinks are perfect

Atmosphere: 5

Food: 5

Service: 5

Julia and sierra were amazing. They both changed my boba experience, godly service. Also the food is always great. Give these girls a raise now ?.

Atmosphere: 5

Food: 5

Service: 5

Everyone is so friendly here. Great atmosphere

Atmosphere: 5

Food: 5

Service: 5