I was hesitant to make this review since I have been coming to this Wingstop for years. Due to the fact that it’s right next to my house, the customer service has always been great, and the food is quality. But recently I had my first bad experience. “Micheal” one of the staff, was immediately rude. You walk in and “Micheal” just stares at you , he didn’t ask if I was picking up or placing, just stood there until I initiated my pick up order. Then, I usually don’t ever check my order because my order is never wrong. But “Micheal” was rushing to pack my order so something just told me to check. Especially since I didn’t see the normal staff I tend to see when I go in put my order together.
“Micheal” gave me blue cheese instead of ranch, he forgot the vegetables I ordered so by the time I got home. I didn’t feel like driving back. And when I said he forgot one of my sauces he went inside my bag, took everything out, before getting it. As if I was lying. Next time refer to the receipt and maybe you would have also realized you forgot a few more things. It wasn’t until he realized he missed 1/3 things he decided to fix his attitude. I’m highly dissapointed. I always tip. I’ve never had any issues. But this is crazy.
Atmosphere: 1
Food: 2
Service: 1
Donald Muskaj
Most orders I've had have been good. My recent and last had a bunch of burnt wings. Gonna pass unless I'm desperate.
Atmosphere: 3
Food: 3
Service: 3
Terren Loper
I will never order from this location again. I placed an order on line and didn’t realize the delivery party was DoorDash as I dont like to use them. I order $60 worth of food with a nice tip. The food comes about 20 minutes later and the guy is handing me ONE bag. I knew this wasn’t correct as $60 wouldn’t fit in one bag and I saw no drinks. I call the store to try to figure out the issue and the rude individual that picked up first thing out their mouth was can you please place your order online! Like what?! I wasn’t even greeted properly, rude. They then tell me can you not just come get the food. Why would I pay for delivery and still have to come get it?! At this point I decided to just go get the good as I have sick and hungry people. I get there and I’m greeted with such attitude and I had to ask for my order meaning so did the delivery guy and WS simply didn’t give him all my order. I will not be ordering again!
Atmosphere: 1
Food: 5
Service: 1
Adrian
This location is always clean, staff are always friendly, and they serve the food quickly.
hands down the only wing stop I trust, I’d rather drive a couple more minutes to this wingstop than to closer ones to home lol They’re always so nice and My order is always complete 10/10
Atmosphere: 5
Food: 5
Service: 5
Sophia Nitkin
My man Cesar always provides the best service! Such a perfectionist and kind soul that is dedicated to his job! Makes the establishment 10000% better!
Tomeka Thomas
I don't know who this manager is but he and that staff are on point. Every order is fresh, piping hot, and absolutely delicious. This staff clearly understands the assignment and executes it with intentional perfection. I will always order my wings here until another location delivers better...
Luis Dominguez
Very delicious and hot and ready!!!
Atmosphere: 5
Food: 5
Service: 5
Elaine Cabriles
Wings and customer service at this location are great!
Richard Graves
I have the feeling that, had I been Latino, I would have gotten better service. When my wife and daughter come here, they are Hispanic, they get better service than I do, as a white man. This disturbs me. There is no room in America for racism and discrimination especially not in a culturally diverse metropolitan area such as Houston.
Cesar is awesome... very friendly and helpful when ordering...
Atmosphere: 3
Food: 5
Service: 5
Iman Khalid
Extremely fast service,fresh food and very nice customer service from Cesar!!!
Atmosphere: 5
Food: 5
Service: 5
Benito Camelo
Great place Great customer service and surprisingly the food comes out really fast if im in the area im definitely stopping here
Atmosphere: 5
Food: 5
Service: 5
jessica
they are ALWAYS getting the order wrong , we always ask for bone less and they give us wings that we didn’t ask for , they never give us our correct order and food is always missing , management needs to do better with their staff
Atmosphere: 1
Food: 1
Service: 1
Charlotte Harris
I asked for well done wings my wings were soft and wet in the inside so therefore my wings were Awful
I was hesitant to make this review since I have been coming to this Wingstop for years. Due to the fact that it’s right next to my house, the customer service has always been great, and the food is quality. But recently I had my first bad experience. “Micheal” one of the staff, was immediately rude. You walk in and “Micheal” just stares at you , he didn’t ask if I was picking up or placing, just stood there until I initiated my pick up order. Then, I usually don’t ever check my order because my order is never wrong. But “Micheal” was rushing to pack my order so something just told me to check. Especially since I didn’t see the normal staff I tend to see when I go in put my order together.
“Micheal” gave me blue cheese instead of ranch, he forgot the vegetables I ordered so by the time I got home. I didn’t feel like driving back. And when I said he forgot one of my sauces he went inside my bag, took everything out, before getting it. As if I was lying. Next time refer to the receipt and maybe you would have also realized you forgot a few more things. It wasn’t until he realized he missed 1/3 things he decided to fix his attitude. I’m highly dissapointed. I always tip. I’ve never had any issues. But this is crazy.
Atmosphere: 1
Food: 2
Service: 1
Most orders I've had have been good. My recent and last had a bunch of burnt wings. Gonna pass unless I'm desperate.
Atmosphere: 3
Food: 3
Service: 3
I will never order from this location again. I placed an order on line and didn’t realize the delivery party was DoorDash as I dont like to use them. I order $60 worth of food with a nice tip. The food comes about 20 minutes later and the guy is handing me ONE bag. I knew this wasn’t correct as $60 wouldn’t fit in one bag and I saw no drinks. I call the store to try to figure out the issue and the rude individual that picked up first thing out their mouth was can you please place your order online! Like what?! I wasn’t even greeted properly, rude. They then tell me can you not just come get the food. Why would I pay for delivery and still have to come get it?! At this point I decided to just go get the good as I have sick and hungry people. I get there and I’m greeted with such attitude and I had to ask for my order meaning so did the delivery guy and WS simply didn’t give him all my order. I will not be ordering again!
Atmosphere: 1
Food: 5
Service: 1
This location is always clean, staff are always friendly, and they serve the food quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Poutine, Cajun Fried Corn
hands down the only wing stop I trust, I’d rather drive a couple more minutes to this wingstop than to closer ones to home lol They’re always so nice and My order is always complete 10/10
Atmosphere: 5
Food: 5
Service: 5
My man Cesar always provides the best service! Such a perfectionist and kind soul that is dedicated to his job! Makes the establishment 10000% better!
I don't know who this manager is but he and that staff are on point. Every order is fresh, piping hot, and absolutely delicious. This staff clearly understands the assignment and executes it with intentional perfection. I will always order my wings here until another location delivers better...
Very delicious and hot and ready!!!
Atmosphere: 5
Food: 5
Service: 5
Wings and customer service at this location are great!
I have the feeling that, had I been Latino, I would have gotten better service. When my wife and daughter come here, they are Hispanic, they get better service than I do, as a white man. This disturbs me. There is no room in America for racism and discrimination especially not in a culturally diverse metropolitan area such as Houston.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Cesar is awesome... very friendly and helpful when ordering...
Atmosphere: 3
Food: 5
Service: 5
Extremely fast service,fresh food and very nice customer service from Cesar!!!
Atmosphere: 5
Food: 5
Service: 5
Great place Great customer service and surprisingly the food comes out really fast if im in the area im definitely stopping here
Atmosphere: 5
Food: 5
Service: 5
they are ALWAYS getting the order wrong , we always ask for bone less and they give us wings that we didn’t ask for , they never give us our correct order and food is always missing , management needs to do better with their staff
Atmosphere: 1
Food: 1
Service: 1
I asked for well done wings my wings were soft and wet in the inside so therefore my wings were Awful
Atmosphere: 2
Food: 2
Service: 1
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