To the older woman (sorry if I’m mistaken about your age) who might be the owner: I honestly believe I was overcharged on purpose and then given a gift card that doesn’t even work, along with a fake smile, like that somehow makes it okay. When I tried to use the card at another store, they told me it was invalid. That doesn’t feel like an accident.
Please don’t treat customers this way, especially customers of color. People aren’t dumb like you, and even children can tell what's going on!
---------- Update: After the owner’s response..
I want to be clear: I should'nt have used words like old or dumb.. That was out of line, and I apologize for that.
Yes, you were polite to my family at the store, and I didn’t complain at the counter because I didn’t think it was worth arguing over such a small amount of money, especially in front of my kids. I was sure about the overcharge at the time, but when you gave me the $5 card, I let it go and checked my emotions. However, afterward, it was definitely invalid.. I also checked online and got the same result. That’s when I got angry.
I’ve been a Yogurtland customer for over ten years and have visited many locations in TX, CA, and Vegas. I believe over five hundred times... I understand pricing by weight, and I had no issue with your store being more expensive than other locations in TX, even in higher rent areas. But the total at your store was clearly higher than it should have been, and the gift card number and receipt you gave don’t match.
From my point of view, an overcharge followed by an invalid gift card doesn’t feel like an accident. So, I contacted Yogurtland customer support and sent them photos so they can review it.
Again, I apologize for the personal comments I made about your age and for calling you dumb. That part was wrong.
leah poo
The yogurt was so good but that was besides the point. The man in there was soo nice!! he was really sweet and explained everything to me. will be returning
CARTEL BO MUSIC
BEST ICE CREAM EXPERIENCE EVER
joseph hirsch
Spent $48.00 for four regular cups. Overpriced.
Layla Burns
I came in to get FroYo with two friends and there was an older white gentleman named Dale working the counter. I politely asked for six sample cups since there were three of us and we each wanted to try two flavors, which doesn’t seem unreasonable. Instead of simply handing them over, he acted annoyed, went out of his way to stock items behind us, and then finally gave us the cups in a dismissive way, as if we weren’t going to pay.
After the experience, I looked at other reviews and saw that several customers have felt that their interactions here had racial undertones. As three teenage college students of color, the way we were treated by Dale definitely made us feel singled out and uncomfortable.
To be fair, the two teenage girls working there were kind and welcoming, so it seems like the issue isn’t with the whole staff just with Dale. Customers shouldn’t have to feel uncomfortable or disrespected when they’re coming in to spend money.
Daniel Collins
The yogurt tasted like it was made with sour milk and the cashier never spoke. 21Sept2025
Dana Trevino
⭐⭐⭐⭐⭐ Great spot for a sweet treat. The place feels well-kept and welcoming, with fresh toppings and a good variety of flavors. Staff is friendly and quick, and the prices are fair for what you get. Perfect place when you want something cold and refreshing without the heavy ice cream feel.
George Axeholio
This is my favorite froyo joint. my kids love it and its surrounded by great shops so you can shop then get a treat! super awesome and amazing owners/staff members. super helpful and have great flavor reccs....
Rex Gibson
LOVE THIS SPOT!!! awesome flavors and great staff. so many choices and the toppings are off the chain. and super close to my house! definitely come here for the froyo!
Hunter Quirk
This place is nothing short of amazing! i love froyo and this place is always my go to spot. super clean and awesome staff! Definitely recommend!
Absolutely amazing spot to eat ice cream with friends and family! Love going to get my fix of ice cream here. The staff and management are also always very nice and welcoming!
Mariana López
Horrible. Me and my cousin went to get some ice cream and there were cockroaches on the machines everywhere, I told to the worker and she didn’t even care. They were like “ok? Thanks.” And they didn’t even apologize? I wouldn’t recommend coming, just disgusting! I would like a refund to be honest.
Danny Boy
very delicious ice cream yogurt flavors .. highly recommended
kiran gaya
Loved it
karen rodriguez
Gavin is the best employee they have he’s always polite and efficient!!!!!
To the older woman (sorry if I’m mistaken about your age) who might be the owner: I honestly believe I was overcharged on purpose and then given a gift card that doesn’t even work, along with a fake smile, like that somehow makes it okay. When I tried to use the card at another store, they told me it was invalid. That doesn’t feel like an accident.
Please don’t treat customers this way, especially customers of color. People aren’t dumb like you, and even children can tell what's going on!
----------
Update: After the owner’s response..
I want to be clear: I should'nt have used words like old or dumb.. That was out of line, and I apologize for that.
Yes, you were polite to my family at the store, and I didn’t complain at the counter because I didn’t think it was worth arguing over such a small amount of money, especially in front of my kids. I was sure about the overcharge at the time, but when you gave me the $5 card, I let it go and checked my emotions. However, afterward, it was definitely invalid.. I also checked online and got the same result. That’s when I got angry.
I’ve been a Yogurtland customer for over ten years and have visited many locations in TX, CA, and Vegas. I believe over five hundred times... I understand pricing by weight, and I had no issue with your store being more expensive than other locations in TX, even in higher rent areas. But the total at your store was clearly higher than it should have been, and the gift card number and receipt you gave don’t match.
From my point of view, an overcharge followed by an invalid gift card doesn’t feel like an accident. So, I contacted Yogurtland customer support and sent them photos so they can review it.
Again, I apologize for the personal comments I made about your age and for calling you dumb. That part was wrong.
The yogurt was so good but that was besides the point. The man in there was soo nice!! he was really sweet and explained everything to me. will be returning
BEST ICE CREAM EXPERIENCE EVER
Spent $48.00 for four regular cups. Overpriced.
I came in to get FroYo with two friends and there was an older white gentleman named Dale working the counter. I politely asked for six sample cups since there were three of us and we each wanted to try two flavors, which doesn’t seem unreasonable. Instead of simply handing them over, he acted annoyed, went out of his way to stock items behind us, and then finally gave us the cups in a dismissive way, as if we weren’t going to pay.
After the experience, I looked at other reviews and saw that several customers have felt that their interactions here had racial undertones. As three teenage college students of color, the way we were treated by Dale definitely made us feel singled out and uncomfortable.
To be fair, the two teenage girls working there were kind and welcoming, so it seems like the issue isn’t with the whole staff just with Dale. Customers shouldn’t have to feel uncomfortable or disrespected when they’re coming in to spend money.
The yogurt tasted like it was made with sour milk and the cashier never spoke. 21Sept2025
⭐⭐⭐⭐⭐
Great spot for a sweet treat. The place feels well-kept and welcoming, with fresh toppings and a good variety of flavors. Staff is friendly and quick, and the prices are fair for what you get. Perfect place when you want something cold and refreshing without the heavy ice cream feel.
This is my favorite froyo joint. my kids love it and its surrounded by great shops so you can shop then get a treat! super awesome and amazing owners/staff members. super helpful and have great flavor reccs....
LOVE THIS SPOT!!! awesome flavors and great staff. so many choices and the toppings are off the chain. and super close to my house! definitely come here for the froyo!
This place is nothing short of amazing! i love froyo and this place is always my go to spot. super clean and awesome staff! Definitely recommend!
Restaurantji Recommends
Absolutely amazing spot to eat ice cream with friends and family! Love going to get my fix of ice cream here. The staff and management are also always very nice and welcoming!
Horrible. Me and my cousin went to get some ice cream and there were cockroaches on the machines everywhere, I told to the worker and she didn’t even care. They were like “ok? Thanks.” And they didn’t even apologize? I wouldn’t recommend coming, just disgusting! I would like a refund to be honest.
very delicious ice cream yogurt flavors .. highly recommended
Loved it
Gavin is the best employee they have he’s always polite and efficient!!!!!
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