I am a regular customer at Yoko Japanese restaurant. I always enjoyed the food and friendly service here. During the past few months, I have seen and experienced a disturbing trend from some of the customers. They are trying to avoid to pay for the food they have ordered and consumed by saying the food quality is poor, and service is bad, on the other hand they are asking a free replacement. We all know the food and labor costs have went through the roof and people can’t afford to eat out as often as they like, but that doesn’t mean they can blackmail the business and it’s workers to get their way.
Shawn O
I am extremely disappointed with my recent experience here. This restaurant has been one of my favorites for the past year, and I regularly order their combination fried rice. Unfortunately, the quality and customer service during my last visit were unacceptable.
I placed my order at 8:25 pm and picked it up around 8:46 pm. By the time I got home at 9:00 pm, the rice was mushy and sticky—nothing like it normally is. I tried calling several times that evening to let them know, but the phone line only rang busy, likely because it was close to closing.
The next day, I spoke with a manager named Cindy. Instead of handling the situation professionally, she was defensive and argumentative. She suggested that I “order the rice dry next time,” but this wasn’t a matter of preference—it was simply a bad batch. I explained that I’ve been a loyal customer for over a year and have never had this problem before. She responded by insisting they sold plenty of rice that night, as if I was making it up. I told her I have pics of the rice sticking to the spoon side ways and upside down, explained I called multiple times the night of and explained that by time I would have made it back to the restaurant it would have been close. I had to explain all of this because she was making it seem as if I was trying to receive something for nothing.
When I asked for a refund or replacement, she acted like she was doing me a favor “just this one time.” Her tone was rude, dismissive, and made me feel as though I was trying to scam a free meal, which was insulting. After she abruptly hung up on me, I decided I no longer trusted them to remake my food. I called back and requested a refund instead, but was told I would need to call again the following day since it was after 5 pm.
I rarely leave negative reviews, and up until now every interaction I’ve had with this restaurant has been positive. However, the way my concern was handled—especially by management—was unprofessional, disrespectful, and left me questioning if I will ever return. I told her that I was not interested in leaving a bad review I just wanted to be taken care of as a customer a loyal customer at that but considering how she handled the matter I felt compelled to write a review in detail. As a business owner myself, I know mistakes happen, but it’s how you treat your customers afterward that matters most.
Food: 2
Service: 1
Shixin Guo
Absolutely terrible experience. The restaurant crammed three to four unrelated parties at the same table just to save a few tables and staff. With so many people squeezed together, the chef had no idea whose food was whose, and even when the server tried to fix it, it dragged on forever. It was a complete waste of our time and energy, and showed zero professionalism. We didn’t come here to sit elbow-to-elbow with strangers and watch our meal turn into a chaotic mess. If I wanted to feel like I was at a crowded cafeteria, I wouldn’t be paying restaurant prices. This place clearly cares more about cutting costs than giving customers the dining experience they pay for.
Atmosphere: 1
Food: 4
Service: 1
Lanie Laylo
My preference is the scallop hibachi. I’ve been here more than I can count. This is my favorite hibachi spot in Texas! Everything has so much flavor. It’s so addicting. This is what I expect every time I go to any hibachi restaurant. So far, no other place can match it.
Atmosphere: 5
Food: 5
Service: 4
Christina Neal
The hibachi chief was super fun and playful definitely made the experience worth going ! The staff was super nice and friendly aswell. Will definitely be coming back.
Mary Ingram Kyle
My husband and I really enjoyed the hibachi. My only complaint is that the hibachi noodles didn’t have much flavor. The service was great and all other food was delicious. We will definitely go back!
Clifford Borgstedt
Been coming here foe years and is the most consistently best sushi! Hibachi is awesome 👌🏼 too! The owner Cindy and her staff are always so kind and accommodating.
MA “Gram” Moore
When asked where I wanted to go to celebrate my 80th birthday, I requested Yoko Habachi!’. It didn’t disappoint!! The food was great, and the staff went above and beyond, to make the entire evening special! From the entertaining Habachi chef, to the fun waitress who was perfectly attentive, who bjoined my family in singing Happy Birthday, twice, :), to several of the staff sending my entire family off after, with congratulations, friendly conversation, pictures and well wishes!! The entire experience was made fun and memorable by all! Thank you to each of them!!
Great environment, friendly staff. Food was delicious
CR Ong
This is a good Japanese restaurant in the area. The food has a slightly salty touch, but it's tasty.
Lis Gonzalez
I recommend this place. I tried the sushi’s and they are good. I am a sushi lover and taster I have try many different places and I can say the sushis here are delicious. The chicken fried rice is good as well.
One of the best things they have is the special menu Monday - Thursday 3 to 5 pm and they have some sushi and food options for a good prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yoko Special Love Boat, Roll
5 Star Reviews
The service was severely lacking due to being understaffed, resulting in excessively long wait times for even the simplest requests. While the house salad was good and the onion soup was even better, the fried rice was a letdown—either undercooked or old, making it quite unappetizing. The filet mignon was just okay, laked flavor. The bathrooms were dirty. The place is pretty small.
Atmosphere: 3
Food: 3
Service: 2
miguel martinez
Service was on point. Very clean too and the atmosphere was good.
Great hibachi grill experience!
Atmosphere: 4
Food: 4
Service: 4
VERY COOL
Atmosphere: 5
Food: 5
Service: 5
I am a regular customer at Yoko Japanese restaurant. I always enjoyed the food and friendly service here. During the past few months, I have seen and experienced a disturbing trend from some of the customers. They are trying to avoid to pay for the food they have ordered and consumed by saying the food quality is poor, and service is bad, on the other hand they are asking a free replacement. We all know the food and labor costs have went through the roof and people can’t afford to eat out as often as they like, but that doesn’t mean they can blackmail the business and it’s workers to get their way.
I am extremely disappointed with my recent experience here. This restaurant has been one of my favorites for the past year, and I regularly order their combination fried rice. Unfortunately, the quality and customer service during my last visit were unacceptable.
I placed my order at 8:25 pm and picked it up around 8:46 pm. By the time I got home at 9:00 pm, the rice was mushy and sticky—nothing like it normally is. I tried calling several times that evening to let them know, but the phone line only rang busy, likely because it was close to closing.
The next day, I spoke with a manager named Cindy. Instead of handling the situation professionally, she was defensive and argumentative. She suggested that I “order the rice dry next time,” but this wasn’t a matter of preference—it was simply a bad batch. I explained that I’ve been a loyal customer for over a year and have never had this problem before. She responded by insisting they sold plenty of rice that night, as if I was making it up. I told her I have pics of the rice sticking to the spoon side ways and upside down, explained I called multiple times the night of and explained that by time I would have made it back to the restaurant it would have been close. I had to explain all of this because she was making it seem as if I was trying to receive something for nothing.
When I asked for a refund or replacement, she acted like she was doing me a favor “just this one time.” Her tone was rude, dismissive, and made me feel as though I was trying to scam a free meal, which was insulting. After she abruptly hung up on me, I decided I no longer trusted them to remake my food. I called back and requested a refund instead, but was told I would need to call again the following day since it was after 5 pm.
I rarely leave negative reviews, and up until now every interaction I’ve had with this restaurant has been positive. However, the way my concern was handled—especially by management—was unprofessional, disrespectful, and left me questioning if I will ever return. I told her that I was not interested in leaving a bad review I just wanted to be taken care of as a customer a loyal customer at that but considering how she handled the matter I felt compelled to write a review in detail. As a business owner myself, I know mistakes happen, but it’s how you treat your customers afterward that matters most.
Food: 2
Service: 1
Absolutely terrible experience. The restaurant crammed three to four unrelated parties at the same table just to save a few tables and staff. With so many people squeezed together, the chef had no idea whose food was whose, and even when the server tried to fix it, it dragged on forever. It was a complete waste of our time and energy, and showed zero professionalism. We didn’t come here to sit elbow-to-elbow with strangers and watch our meal turn into a chaotic mess. If I wanted to feel like I was at a crowded cafeteria, I wouldn’t be paying restaurant prices. This place clearly cares more about cutting costs than giving customers the dining experience they pay for.
Atmosphere: 1
Food: 4
Service: 1
My preference is the scallop hibachi. I’ve been here more than I can count. This is my favorite hibachi spot in Texas! Everything has so much flavor. It’s so addicting. This is what I expect every time I go to any hibachi restaurant. So far, no other place can match it.
Atmosphere: 5
Food: 5
Service: 4
The hibachi chief was super fun and playful definitely made the experience worth going ! The staff was super nice and friendly aswell. Will definitely be coming back.
My husband and I really enjoyed the hibachi. My only complaint is that the hibachi noodles didn’t have much flavor. The service was great and all other food was delicious. We will definitely go back!
Been coming here foe years and is the most consistently best sushi! Hibachi is awesome 👌🏼 too! The owner Cindy and her staff are always so kind and accommodating.
When asked where I wanted to go to celebrate my 80th birthday, I requested Yoko Habachi!’. It didn’t disappoint!! The food was great, and the staff went above and beyond, to make the entire evening special! From the entertaining Habachi chef, to the fun waitress who was perfectly attentive, who bjoined my family in singing Happy Birthday, twice, :), to several of the staff sending my entire family off after, with congratulations, friendly conversation, pictures and well wishes!! The entire experience was made fun and memorable by all! Thank you to each of them!!
Restaurantji Recommends
Great environment, friendly staff. Food was delicious
This is a good Japanese restaurant in the area. The food has a slightly salty touch, but it's tasty.
I recommend this place. I tried the sushi’s and they are good. I am a sushi lover and taster I have try many different places and I can say the sushis here are delicious. The chicken fried rice is good as well.
One of the best things they have is the special menu Monday - Thursday 3 to 5 pm and they have some sushi and food options for a good prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yoko Special Love Boat, Roll
The service was severely lacking due to being understaffed, resulting in excessively long wait times for even the simplest requests. While the house salad was good and the onion soup was even better, the fried rice was a letdown—either undercooked or old, making it quite unappetizing. The filet mignon was just okay, laked flavor. The bathrooms were dirty. The place is pretty small.
Atmosphere: 3
Food: 3
Service: 2
Service was on point. Very clean too and the atmosphere was good.
Atmosphere: 5
Food: 4
Service: 5
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