Zaxby's Chicken Fingers & Buffalo Wings
28030 Highway, 290 US-290, Cypress
(832) 653-5227
Recent Reviews
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The chicken here is so good you’d have Colonel Sanders turning in his grave
Atmosphere: 5
Food: 5
Service: 5
Well to start my last visit was 7/22/25. I wont go back to this location. This is why. My last 3 visits were terrible. My son and I ate in the restaurant. The last time we ordered and had to wait about 15 minutes before we got our food. It wouldn't be so bad if the food was hot. The chicken was hours old and was rubbery from the heat lamp. The fries were cold too. The only thing that we ordered that came out hot was the cheese curds. Because they had to cook the order. Also how you going to let your customers have 3cubes of Ice for drinks? The ice machine was out I guess, although they had ice behind the counter. They gave us about 8 pieces of Ice per cup. That melted and the drinks were terrible warm. More time we get food that is not fresh than fresh. Orders are accurate but quality is SUB par! The employees are nice no complaints there, store is clean too. Only the food quality is my complaint. I will not go back here and waste my money throwing old food away.
Atmosphere: 2
Food: 1
Service: 3
July 26 12:30pm
Unfortunately, I didn’t inspect the salad before I ate some and I got food poisoning after eating the Zaxbys Cobb salad. I use to love getting the salads here at this location. I had another incident happened at this location but wanted to give it another try WRONG! They do not care for food safety. Horrible food safety and waste of money! I went ahead and filed a complaint with the Houston Health Department.
Atmosphere: 1
Food: 1
Service: 1
the servers named Jade & Mya were very kind and good services were provided both. I would most definitely visit weekly if my bank account allowed it.
- THEY DESERVE A RAISE!!!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Fingerz, Extra Sauce, Sandwich Meal
Ordered a Large fry with my 5 tenders and got maybe 8-10 fries. Bread was Also missing.
Atmosphere: 3
Food: 1
Service: 1
Always disappointed. They can’t get a single order right.
Food: 2
The food here is great, the dining room is wonderful. I'd love to eat here more often, but they do not care about their customers, so I probably won't be back.
Atmosphere: 5
Food: 5
Service: 1
Love Zaxbys’s food wasn’t good like I’m used to
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Buffalo Wings Big Zax Snak
The food was hot and fresh & the employees were nice
Atmosphere: 4
Food: 4
Service: 4
Service is good but chicken was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had to remind them for condiments and my order was also in correct. Spoiled my lunch.
Atmosphere: 4
Food: 4
Service: 2
They took the time to make sure my order was right in the drive thru!
Thank you Shy!
Atmosphere: 5
Food: 5
Service: 5
Can't blame the employees when the food is just resold frozen food from the Walmart fries and chicken aisle... 2 stars bc employees just doing their job...
You will be the only person in line at the drive thru and they will still make you pull up and wait even though there is no one behind you. The customer service is awful. I love Zaxbys but this Fairfield location gives Zaxbys a bad name. Ibelieve they are making people pull up so it can look like they are getting the food out fast in the drive thru when they are not. I had to wait 20 minutes for a grilled Cobb salad when I was told to pull around.
Was mainly chicken strip but not bad for fast food. Id perfer Popeyes
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