Extremely poor customer service with the same staff member four times this year. Once the ice cream was melted and the staff member insisted the icecream is supposed to be melted!!! Second time the scoop was literally 1/3 of regular scoop because the girl serving us did not want to rescoop because the icecream was hard. Third time we ordered a birthday cake , we were charged extra for photo print, when we did not order photo print. Upon asking, she told us we could choose “cheaper designs”. She did refund the extra charge eventually. Fourth time, while paying, something falls on the icecream, I ask her to change the scoop , she takes the icecream cone back, shakes of the icecream from cone and slams a new scoop on the now broken cone and literally throws it into my hands. I haven’t had issues with any other staff in this shop except for this one lady. Next time we see her , we will be leaving and hoping not to have to be served by her ever. I think her name is dahlia or atleast that’s what it said on the latest receipt.
Atmosphere: 1
Food: 4
Service: 1
yadira reyes
Extremely disappointed. This was my favorite ice cream place. I drive about 25 min to pick up my favorite ice cream. I arrived today at 9:35pm. I was told they put the ice cream away in the freezer at 9:30pm and even though it was still out they couldn’t serve it.
Atmosphere: 1
Food: 3
Service: 1
Sunshine Climb
Terrible customer service. Don’t bring your kids here, they’ll be given a flavor they didn’t order and told they just have to eat it.
Katiana Juliette
I think the changed tge recipe. I looked it up on google because I used to get baskin robbins all the time but now it taste horribly cheap. Apparently they're using more gums. Xanthan gum & etc. The text wasn't even like ice cream more so like a whipped topping/ marshmallow cream.
Food: 1
Christie Duty
Best location. Melissia is a great manager and very nice.
Atmosphere: 5
Food: 5
Service: 5
Nicole Busch
Always have loved coming to this location! Staff is very friendly and patient, and even though there was a slight line the ladies got the job done quickly and well!
Atmosphere: 5
Food: 5
Service: 5
ElerineDe’Carrie McMurry
Delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Sheet Ice Cream Cake
Essie Roger
Im big on customer service. After telling the young lady my cone was bad...unbreakable bad. She stated I was wrong and that she made them fresh same day. Because I was with my daughter and the location was packed...I paid for both items and put the second one in the trash due to it being the same texture. Secondly, how she handled another customer while handling mine...its a no for me. I'll just find another location.
Atmosphere: 2
Food: 4
Service: 1
Andrie Krahl
I came with my registered service animal and was denied service, then the Manager laughed about it. Very rude. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Silverfire 12
Extremely rude staff, specifically the manager Melissa. I watched her berate an employee for giving “too much ice cream” while during a rush. She also just stood back and watched the entire time, seemingly ready to attack any small mistake an employee made. Completely turned me off.The employees were mostly fine, but the manager Melissa was so bad. If she’s that bad in front of customers how is she behind closed doors? Can’t be good.
First ice cream cake I ordered! Was so beautiful and I was really satisfied … Here’s to celebrating my 6 month of being nicotine free !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Celebration Party Cake
kimathi nanyamka
If you want to pay alot of money for ice cream and get horrible customer service by poorly managed and trained staff members who have less common sense, maturity, and manners then my three year old, then this place is for you!
Jessica Sori
I ordered a custom cake for my hubby and it turned out really good!It tastes just as great, amazing job my husband loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Sheet Ice Cream Cake
Yulisa AlvarezMendoza
You have to try the brownie sundae! It’s amazing. Me and my family love to go to this location because the employees are always so nice & it’s always very clean. The workers will gladly let you try the ice cream and make sure you try the flavor of the month. I also purchase my ice cream cakes at this location & Valerie always does an amazing job decorating them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry, Fudge Brownie N' Oreo Cookie Cake
Ric A
Don’t forget to get Jamoca almond fudge. Incredibly good and my favorite!Also the owners are super sweet! They are dedicated and provide great customer service.
Extremely poor customer service with the same staff member four times this year. Once the ice cream was melted and the staff member insisted the icecream is supposed to be melted!!!
Second time the scoop was literally 1/3 of regular scoop because the girl serving us did not want to rescoop because the icecream was hard. Third time we ordered a birthday cake , we were charged extra for photo print, when we did not order photo print. Upon asking, she told us we could choose “cheaper designs”. She did refund the extra charge eventually. Fourth time, while paying, something falls on the icecream, I ask her to change the scoop , she takes the icecream cone back, shakes of the icecream from cone and slams a new scoop on the now broken cone and literally throws it into my hands. I haven’t had issues with any other staff in this shop except for this one lady. Next time we see her , we will be leaving and hoping not to have to be served by her ever. I think her name is dahlia or atleast that’s what it said on the latest receipt.
Atmosphere: 1
Food: 4
Service: 1
Extremely disappointed. This was my favorite ice cream place. I drive about 25 min to pick up my favorite ice cream. I arrived today at 9:35pm. I was told they put the ice cream away in the freezer at 9:30pm and even though it was still out they couldn’t serve it.
Atmosphere: 1
Food: 3
Service: 1
Terrible customer service. Don’t bring your kids here, they’ll be given a flavor they didn’t order and told they just have to eat it.
I think the changed tge recipe. I looked it up on google because I used to get baskin robbins all the time but now it taste horribly cheap. Apparently they're using more gums. Xanthan gum & etc. The text wasn't even like ice cream more so like a whipped topping/ marshmallow cream.
Food: 1
Best location. Melissia is a great manager and very nice.
Atmosphere: 5
Food: 5
Service: 5
Always have loved coming to this location! Staff is very friendly and patient, and even though there was a slight line the ladies got the job done quickly and well!
Atmosphere: 5
Food: 5
Service: 5
Delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Sheet Ice Cream Cake
Im big on customer service. After telling the young lady my cone was bad...unbreakable bad. She stated I was wrong and that she made them fresh same day. Because I was with my daughter and the location was packed...I paid for both items and put the second one in the trash due to it being the same texture. Secondly, how she handled another customer while handling mine...its a no for me. I'll just find another location.
Atmosphere: 2
Food: 4
Service: 1
I came with my registered service animal and was denied service, then the Manager laughed about it. Very rude. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude staff, specifically the manager Melissa. I watched her berate an employee for giving “too much ice cream” while during a rush. She also just stood back and watched the entire time, seemingly ready to attack any small mistake an employee made. Completely turned me off.The employees were mostly fine, but the manager Melissa was so bad. If she’s that bad in front of customers how is she behind closed doors? Can’t be good.
Service: 1
Restaurantji Recommends
First ice cream cake I ordered! Was so beautiful and I was really satisfied … Here’s to celebrating my 6 month of being nicotine free !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Celebration Party Cake
If you want to pay alot of money for ice cream and get horrible customer service by poorly managed and trained staff members who have less common sense, maturity, and manners then my three year old, then this place is for you!
I ordered a custom cake for my hubby and it turned out really good!It tastes just as great, amazing job my husband loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Sheet Ice Cream Cake
You have to try the brownie sundae! It’s amazing. Me and my family love to go to this location because the employees are always so nice & it’s always very clean. The workers will gladly let you try the ice cream and make sure you try the flavor of the month. I also purchase my ice cream cakes at this location & Valerie always does an amazing job decorating them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry, Fudge Brownie N' Oreo Cookie Cake
Don’t forget to get Jamoca almond fudge. Incredibly good and my favorite!Also the owners are super sweet! They are dedicated and provide great customer service.
Atmosphere: 5
Food: 5
Service: 5
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