Very disappointing experience last night for my wife and I. Our server seemed friendly, but nobody is less impressed with servers trying to memorize orders than I am. They should write everything down. We ordered drinks, a few appetizers, my wife ordered her meal and I ordered their $250 Wagu steak special. When we ordered our second round of drinks my wife asked for her drink to be served in a short glass instead of a tall glass, he said no problem. 7-8 minutes later drink shows up in a tall glass. I said this was supposed to be in a short glass, he said you're right he messed up, i'll fix it. He took it back to the bar and i watched him since i had a clear view to the bar from my seat. He hands it to the bartender and the bartender takes the tall grass and pours it in a short glass and dumps the rest out, and hands it back to him. Then the bartender looks up at me and sees that i saw him and had that "oh sh%t" look on his face. The server drops off the drink and i told him i just saw your bartender pour the same drink in a short glass, was that a joke? He said you're right, he did do that and i'm sorry about that, I will get you another one! This ruined our experience because how classless does a place (which pretends to be classy) has to be to do such a thing over a drink that they screwed up, and give you back half the drink! Most people would correctly consider this theft, I see it as poor management and service. I also ordered a Double Espresso for desert which i never received, instead he dropped off the check. They were penny smart and dollar stupid because we won't be going back. Grossly overrated.
Allyson
VINO has always been one of our favorites and we were so surprised/disappointed with the new cost cutting measures. The pizza is no longer the thick crust delicious one we crave. It was a flat cheap one. The portion sizes shrank, they no longer give the Parmesan when you sit but a lesser mixture of items. Sadly - we used to celebrate all bdays there, but can't justify the prices for the lesser quality. The staff was still extremely friendly, and could tell they felt bad that we weren't getting what we were used to there.
Carolyn
We sat at same table with same server, Toriana, as had the last time. She is fantastic, listens to what we wanted, weighed in with options - exceptional service from Toriana. We're adding Carbone Vino to our regular rotation and I plan to come back for Thanksgiving. Food and service were both fantastic.
Jeremy Edgar
Best customer service ever and the food is all AMAZING. Definitely a 10/10 for all occasions.
Atmosphere: 5
Food: 5
Service: 5
Melissa Jones
My husband and I came here for the first time during restaurant week and had a fantastic experience from start to finish. The service was unbelievable. We literally couldn’t go two minutes without someone stopping by to check on us or provide personal service in some way. We felt very pampered and taken care of. We split the Caesar salad, mozzarella sticks, spicy rigatoni, bolognese, chicken parmesan, ribeye, gelato and raspberry chocolate cake — WOW it was an insane amount of food (we definitely needed to-go boxes) and every dish was absolutely delicious. The bolognese and chocolate raspberry cake were stand outs for us. The wine pairings were also exceptional, as you would expect from a restaurant named Vino. Also loved the music and vibes of the whole place. Definitely will be coming back for a special meal in the future!
Atmosphere: 5
Food: 5
Service: 5
Trish
Our server Toriana was absolutely wonderful! Amazing Caesar salad. Overall a bit pricey but every thing was delicious.
Anicisha Williams
We had a wonderful ladies night out! Although my steak initially wasn’t cooked the way I requested, the manager, Brick, handled it professionally by removing it from the bill and even treated us to a complimentary round of drinks. Our server, Toriana, was absolutely amazing—friendly, attentive, and made our experience even more enjoyable. I’ll definitely be coming back!
Atmosphere: 5
Food: 4
Service: 5
Tiffany
Huge portions for restaurant week. Couldn't eat nearly all of it. Great place to go with others and do food family style.
Michael Moss
In town to see our son and his wife. One of their favorite places. Great service and amazing food. Italian, family style. Shareable. Nice portions. Wine list was 1” thick book.
Atmosphere: 4
Food: 5
Service: 5
randy brigham
Great experience. Food was top notch. Servers made you feel welcome and appreciated. Definitely a place to return on a regular basis!
We came for restaurant week and it was a great atmosphere and our server Toriana was amazing! She is a gem! I would come dine with her any day!
Janae
Amazing experience!!! Food was phenomenal!! Our waitress was so friendly and gave great recommendations!!! Our waiter who helped her, Hugo, was also great. I will be back!
Ashley
Great food! The ambiance is my favorite I prefer the Vino side! Our server was a bit slow to get drink orders, but they had 3 tables arrive very close together, but once the pace of dinner was going everything was perfect. Highly recommend!
Jessica
The darkness as it got dark outside was a bit much for ambiance cuz I started to not be able to see, but everything else was so phenomenal
Ryan
The food is amazing. When they say family style, they mean it. Portions are huge. Great service.
Very disappointing experience last night for my wife and I. Our server seemed friendly, but nobody is less impressed with servers trying to memorize orders than I am. They should write everything down. We ordered drinks, a few appetizers, my wife ordered her meal and I ordered their $250 Wagu steak special. When we ordered our second round of drinks my wife asked for her drink to be served in a short glass instead of a tall glass, he said no problem. 7-8 minutes later drink shows up in a tall glass. I said this was supposed to be in a short glass, he said you're right he messed up, i'll fix it. He took it back to the bar and i watched him since i had a clear view to the bar from my seat. He hands it to the bartender and the bartender takes the tall grass and pours it in a short glass and dumps the rest out, and hands it back to him. Then the bartender looks up at me and sees that i saw him and had that "oh sh%t" look on his face. The server drops off the drink and i told him i just saw your bartender pour the same drink in a short glass, was that a joke? He said you're right, he did do that and i'm sorry about that, I will get you another one! This ruined our experience because how classless does a place (which pretends to be classy) has to be to do such a thing over a drink that they screwed up, and give you back half the drink! Most people would correctly consider this theft, I see it as poor management and service. I also ordered a Double Espresso for desert which i never received, instead he dropped off the check. They were penny smart and dollar stupid because we won't be going back. Grossly overrated.
VINO has always been one of our favorites and we were so surprised/disappointed with the new cost cutting measures. The pizza is no longer the thick crust delicious one we crave. It was a flat cheap one. The portion sizes shrank, they no longer give the Parmesan when you sit but a lesser mixture of items. Sadly - we used to celebrate all bdays there, but can't justify the prices for the lesser quality. The staff was still extremely friendly, and could tell they felt bad that we weren't getting what we were used to there.
We sat at same table with same server, Toriana, as had the last time. She is fantastic, listens to what we wanted, weighed in with options - exceptional service from Toriana. We're adding Carbone Vino to our regular rotation and I plan to come back for Thanksgiving. Food and service were both fantastic.
Best customer service ever and the food is all AMAZING. Definitely a 10/10 for all occasions.
Atmosphere: 5
Food: 5
Service: 5
My husband and I came here for the first time during restaurant week and had a fantastic experience from start to finish. The service was unbelievable. We literally couldn’t go two minutes without someone stopping by to check on us or provide personal service in some way. We felt very pampered and taken care of. We split the Caesar salad, mozzarella sticks, spicy rigatoni, bolognese, chicken parmesan, ribeye, gelato and raspberry chocolate cake — WOW it was an insane amount of food (we definitely needed to-go boxes) and every dish was absolutely delicious. The bolognese and chocolate raspberry cake were stand outs for us. The wine pairings were also exceptional, as you would expect from a restaurant named Vino. Also loved the music and vibes of the whole place. Definitely will be coming back for a special meal in the future!
Atmosphere: 5
Food: 5
Service: 5
Our server Toriana was absolutely wonderful! Amazing Caesar salad. Overall a bit pricey but every thing was delicious.
We had a wonderful ladies night out! Although my steak initially wasn’t cooked the way I requested, the manager, Brick, handled it professionally by removing it from the bill and even treated us to a complimentary round of drinks. Our server, Toriana, was absolutely amazing—friendly, attentive, and made our experience even more enjoyable. I’ll definitely be coming back!
Atmosphere: 5
Food: 4
Service: 5
Huge portions for restaurant week. Couldn't eat nearly all of it. Great place to go with others and do food family style.
In town to see our son and his wife. One of their favorite places. Great service and amazing food. Italian, family style. Shareable. Nice portions. Wine list was 1” thick book.
Atmosphere: 4
Food: 5
Service: 5
Great experience. Food was top notch. Servers made you feel welcome and appreciated. Definitely a place to return on a regular basis!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We came for restaurant week and it was a great atmosphere and our server Toriana was amazing! She is a gem! I would come dine with her any day!
Amazing experience!!! Food was phenomenal!! Our waitress was so friendly and gave great recommendations!!! Our waiter who helped her, Hugo, was also great. I will be back!
Great food! The ambiance is my favorite I prefer the Vino side! Our server was a bit slow to get drink orders, but they had 3 tables arrive very close together, but once the pace of dinner was going everything was perfect. Highly recommend!
The darkness as it got dark outside was a bit much for ambiance cuz I started to not be able to see, but everything else was so phenomenal
The food is amazing. When they say family style, they mean it. Portions are huge. Great service.
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