Usually I love cauldron, I go everytime Im in Dallas but this time I pulled up and was stuck waiting outside with my family and multiple other customers even after they opened. Very disappointed with the unprofessional late start and unapologetic attitude.
Jimmy Krueger
We stopped in here after dinner recently and it was ok. When we arrived around 6pm, there was a sign on the door saying “they would return at 6:20.” No problem, we waited around at the tables outside until they opened. The ice cream was ok, but nothing we would stand in line for to get. We will give it another shot when we are back in the area.
Tito Villalpando
I really loved this place but I recently found out that they got rid of the red velvet puffle which was really the only reason why I preferred this location over the other businesses that offered puffles. Now that they got rid of it, it's not really worth coming over here anymore. Bring back the red velvet puffle and then I'll be back.
M B
Don't waste your time coming to this place they are never open. The employees do whatever they want here
Paul P
I wanted to like this place but… expensive ice cream, slowly created with nitrogen as you wait and wait, limited, confusing flavor selection. Didn’t taste very good. This place belongs in Vegas with a robot vendor. There is no replacement for looking in a giant freezer with 2 dozen flavors to choose from that are scooped out and served instantly at a fraction of the cost.
M J
amazing ice cream.
Lina Nandy
It's fun to watch them make the ice cream, but to be honest, it just felt gimmicky rather than leading to a cool flavor. For example, I chose cereal milk, and I thought (since they make the ice cream to order) they would put the cereal bits in the mixer to integrate with the ice cream. Nope, it's just a regular ole topping like you can do at home. Why even bother making the ice cream to order if you can't add mix ins? The other downside about making it to order is they won't allow you to combine flavors or do multiple scoops. Again, if you can't customize, why bother making it to order.
Hannah Siegel
This place used to be good, but unfortunately, its quality has seriously deteriorated. I ordered a medium Smore's cup, which used to be my favorite. The ice cream was severely over-churned, leading to a chewy, buttery texture instead of a creamy one. It was so hard and over-churned that my spoon could not even pick the ice cream up. Even worse--the mini marshmallows were stale and could not be chewed. I attached a photo--they could not be broken down and had the texture of old, hard chewing gum.
In addition, they moved from having a person physically ordering to a Kiosk. It is nice to have a person to communicate with, especially regarding dietary restrictions. While I was able to flag down the worker, he was so busy as he was the only one there.
caitlyn moody
I got the Dubai pistachio ice cream and it looked nothing like the picture they had on the menu. Same with the other drink I got, which was the s’mores milkshake. Neither of them had any chocolate and the employees didn’t say anything about it. They just awkwardly handed it to us… The prices are way too high to be doing this
Eva
We wanted to try this place but the store was open and we waited for five minutes. We called out to see if anyone was in the back but no one responded.
Visited Cauldron Ice Cream on Knox Street after dinner, and it was an absolute treat! The staff crafted our mint chocolate pint using liquid nitrogen right before our eyes—a mesmerizing process that added to the experience. The ice cream had a rich, buttery texture and melted quickly, making each bite delightful. The ambiance was modern and inviting, and the service was top-notch. Can’t wait to return with the kids and try the S’mores cone next time!
alissandra romero
The ice cream and place was overall a good experience !
Leilani Garcia
amazing ice cream . Cool and chill vibe . Music is always pleasant too.
Lizbeth Estrada
This place was amazing I came from Californian. the service was amazing and ice cream was as well too .
Russell Hargraves
Arrived. Waited at the counter for 5 minutes. No one in sight. I left.
Usually I love cauldron, I go everytime Im in Dallas but this time I pulled up and was stuck waiting outside with my family and multiple other customers even after they opened. Very disappointed with the unprofessional late start and unapologetic attitude.
We stopped in here after dinner recently and it was ok. When we arrived around 6pm, there was a sign on the door saying “they would return at 6:20.” No problem, we waited around at the tables outside until they opened. The ice cream was ok, but nothing we would stand in line for to get. We will give it another shot when we are back in the area.
I really loved this place but I recently found out that they got rid of the red velvet puffle which was really the only reason why I preferred this location over the other businesses that offered puffles. Now that they got rid of it, it's not really worth coming over here anymore. Bring back the red velvet puffle and then I'll be back.
Don't waste your time coming to this place they are never open. The employees do whatever they want here
I wanted to like this place but… expensive ice cream, slowly created with nitrogen as you wait and wait, limited, confusing flavor selection. Didn’t taste very good. This place belongs in Vegas with a robot vendor. There is no replacement for looking in a giant freezer with 2 dozen flavors to choose from that are scooped out and served instantly at a fraction of the cost.
amazing ice cream.
It's fun to watch them make the ice cream, but to be honest, it just felt gimmicky rather than leading to a cool flavor. For example, I chose cereal milk, and I thought (since they make the ice cream to order) they would put the cereal bits in the mixer to integrate with the ice cream. Nope, it's just a regular ole topping like you can do at home. Why even bother making the ice cream to order if you can't add mix ins? The other downside about making it to order is they won't allow you to combine flavors or do multiple scoops. Again, if you can't customize, why bother making it to order.
This place used to be good, but unfortunately, its quality has seriously deteriorated. I ordered a medium Smore's cup, which used to be my favorite. The ice cream was severely over-churned, leading to a chewy, buttery texture instead of a creamy one. It was so hard and over-churned that my spoon could not even pick the ice cream up. Even worse--the mini marshmallows were stale and could not be chewed. I attached a photo--they could not be broken down and had the texture of old, hard chewing gum.
In addition, they moved from having a person physically ordering to a Kiosk. It is nice to have a person to communicate with, especially regarding dietary restrictions. While I was able to flag down the worker, he was so busy as he was the only one there.
I got the Dubai pistachio ice cream and it looked nothing like the picture they had on the menu. Same with the other drink I got, which was the s’mores milkshake. Neither of them had any chocolate and the employees didn’t say anything about it. They just awkwardly handed it to us… The prices are way too high to be doing this
We wanted to try this place but the store was open and we waited for five minutes. We called out to see if anyone was in the back but no one responded.
Restaurantji Recommends
Visited Cauldron Ice Cream on Knox Street after dinner, and it was an absolute treat! The staff crafted our mint chocolate pint using liquid nitrogen right before our eyes—a mesmerizing process that added to the experience. The ice cream had a rich, buttery texture and melted quickly, making each bite delightful. The ambiance was modern and inviting, and the service was top-notch. Can’t wait to return with the kids and try the S’mores cone next time!
The ice cream and place was overall a good experience !
amazing ice cream . Cool and chill vibe . Music is always pleasant too.
This place was amazing I came from Californian. the service was amazing and ice cream was as well too .
Arrived. Waited at the counter for 5 minutes. No one in sight. I left.
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