Today, was a day! I was not okay with the amount of fries that was in my large fry box. I asked the worker to please top off the box, because I could still see the back of the box. I watched the girl at the window pass the bag to one of the workers (who I now know is the ‘Owner’); the ‘Owner’ looked in the bag and passed it back to the girl at the window to give back to me. So of course, this made me feel some type of way. I asked why the bag was just passed back to me? The ‘Owner’ rudely said (although she had a smile on her face), “That’s all the fries that go in the box, it was weighed.” I asked about the scale, because she didn’t pass it back to the cook to weigh it, she just said it was weighed. In other words, she did not confirm the weight with the person who boxed it. And I learned from different workers from different stores that they are taught how to weigh fries in training, but on a typical BUSY day-to-day, they DO NOT have the time to weigh the fries. Don't be fooled people. There's a difference in theory and actuality. And instead of being considerate and accommodating, she said rudely said, “Well that’s all the fries you’re getting or you can just get your money back.” I shockingly asked for my money back. She asked how I paid, cash or card? I told her the receipt was in the bag. She said things would go back on my account and that was that. However, I had never received this type of treatment from this particular Chick-fil-A, or any other for that matter. And it really weighed heavy on me because I thought Chick-fil-A CARED. I went inside, after being treated so rudely in the drive-thru and low and behold she, Noor Elesawl, was talking about me to another worker (looked like he may have been a manager). At the time, there was a line of cars to the end of the street and she had taken the time to stop working the food line to talk poorly about me. Not once, did she try to accommodate me or make an attempt to send the fry back to be weighed. I heard her talking about ME when I walked in the restaurant (completely unprofessional) and I said, “She’s talking about me” to the person she was talking to. She began to approach me, I told her I didn’t want to talk to her. She then informed me that she was the ‘Owner’. I told her that I didn’t care that she was the ‘Owner’. She then asked me to leave the store and not to return or she would call the police on me. Absolutely absurd. She's talking trash about me and somehow that makes me a threat. She don't have to worry, I WON'T BE BACK! I don't know if there is a new 'Owner' over there or not, but I remember it used to be two brothers who were the 'Owners'. I didn't know Chick-fil-A changed owners like that. But this 'Owner' Noor Elesawl, is going to run this Chick-fil-A in the ground. I hope none of you ever have a problem or complaint at THIS Chick-fil-A. Who do you complain to when the 'Owner' is the problem?? That's a sad question to have to ask. She certainly was not being or setting a good example for her employees or managers, and definitely NOT representing the Chick-fil-A Brand. She does not have the maturity or disposition for ownership of any establishment, especially a reputable brand of this caliber.
Atmosphere: 1
Food: 1
Service: 1
AJ
To spend $46 and to get home and all your stuff is not in the bag is ridiculous!!!!!
Without a doubt, they always forget something on your order. every single time.
Atmosphere: 1
Food: 1
Service: 1
Bright Snow
the drive thru here is fast, and efficient. Employees are nice, good people. Always a pleasure coming here.
Atmosphere: 5
Food: 5
Service: 5
ruby m
Drive through the waiters don't pay attention or outright ignore special requests such as extra dressing or no ice on a drink. Didn't give any dressing for my salad and service was unpleasant.
Atmosphere: 3
Food: 3
Service: 1
Nancy Cortez
May God blessed You’re employees they have a beautiful heart , they treated us like family, and care about us . I would recommend this places🙏🏼
Atmosphere: 5
Food: 5
Service: 5
Stephanie González
Worst CFA ever. Horrible service, horrible food. Avoid this one and save yourself the trouble. I never recieved my order. Just go to the location 8 mins away from this one.
Today, was a day! I was not okay with the amount of fries that was in my large fry box. I asked the worker to please top off the box, because I could still see the back of the box. I watched the girl at the window pass the bag to one of the workers (who I now know is the ‘Owner’); the ‘Owner’ looked in the bag and passed it back to the girl at the window to give back to me. So of course, this made me feel some type of way. I asked why the bag was just passed back to me? The ‘Owner’ rudely said (although she had a smile on her face), “That’s all the fries that go in the box, it was weighed.” I asked about the scale, because she didn’t pass it back to the cook to weigh it, she just said it was weighed. In other words, she did not confirm the weight with the person who boxed it. And I learned from different workers from different stores that they are taught how to weigh fries in training, but on a typical BUSY day-to-day, they DO NOT have the time to weigh the fries. Don't be fooled people. There's a difference in theory and actuality.
And instead of being considerate and accommodating, she said rudely said, “Well that’s all the fries you’re getting or you can just get your money back.” I shockingly asked for my money back. She asked how I paid, cash or card? I told her the receipt was in the bag. She said things would go back on my account and that was that. However, I had never received this type of treatment from this particular Chick-fil-A, or any other for that matter. And it really weighed heavy on me because I thought Chick-fil-A CARED. I went inside, after being treated so rudely in the drive-thru and low and behold she, Noor Elesawl, was talking about me to another worker (looked like he may have been a manager). At the time, there was a line of cars to the end of the street and she had taken the time to stop working the food line to talk poorly about me. Not once, did she try to accommodate me or make an attempt to send the fry back to be weighed. I heard her talking about ME when I walked in the restaurant (completely unprofessional) and I said, “She’s talking about me” to the person she was talking to. She began to approach me, I told her I didn’t want to talk to her. She then informed me that she was the ‘Owner’. I told her that I didn’t care that she was the ‘Owner’. She then asked me to leave the store and not to return or she would call the police on me. Absolutely absurd. She's talking trash about me and somehow that makes me a threat. She don't have to worry, I WON'T BE BACK!
I don't know if there is a new 'Owner' over there or not, but I remember it used to be two brothers who were the 'Owners'. I didn't know Chick-fil-A changed owners like that. But this 'Owner' Noor Elesawl, is going to run this Chick-fil-A in the ground. I hope none of you ever have a problem or complaint at THIS Chick-fil-A.
Who do you complain to when the 'Owner' is the problem?? That's a sad question to have to ask. She certainly was not being or setting a good example for her employees or managers, and definitely NOT representing the Chick-fil-A Brand. She does not have the maturity or disposition for ownership of any establishment, especially a reputable brand of this caliber.
Atmosphere: 1
Food: 1
Service: 1
To spend $46 and to get home and all your stuff is not in the bag is ridiculous!!!!!
Food: 5
Service: 3
Wonderful place to be
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Fast and great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chickfila Deluxe Sandwich Meal, Sauce, Waffle Fries
Real fast drive-thru line spicy chicken sandwich combo and a chicken nugget combo hot and delicious.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chickfila Deluxe Sandwich Meal, Spicy Southwest Salad, Waffle Fries
Order was right, but I chose how many sauces I want (including ketchup) on the app and I only received 1 of each.
Update...they're getting better! Just need to work on the consistency
Update #2....so much better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni and Cheese
Love it, it's so refreshing to see young people well groomed and polite serving the public with a smile....no attitudes here. Thank you.
Kendra did great excellent customer service ! Hate that they got there employees out in this cold but she gave excellent service despite the wether
Atmosphere: 3
Food: 4
Service: 5
This used to be a good location but now something is missing from every single one of my orders. Yall should close or hire better help
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Without a doubt, they always forget something on your order. every single time.
Atmosphere: 1
Food: 1
Service: 1
the drive thru here is fast, and efficient. Employees are nice, good people. Always a pleasure coming here.
Atmosphere: 5
Food: 5
Service: 5
Drive through the waiters don't pay attention or outright ignore special requests such as extra dressing or no ice on a drink. Didn't give any dressing for my salad and service was unpleasant.
Atmosphere: 3
Food: 3
Service: 1
May God blessed You’re employees they have a beautiful heart , they treated us like family, and care about us . I would recommend this places🙏🏼
Atmosphere: 5
Food: 5
Service: 5
Worst CFA ever. Horrible service, horrible food. Avoid this one and save yourself the trouble. I never recieved my order. Just go to the location 8 mins away from this one.
Atmosphere: 1
Food: 1
Service: 1
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