Chipotle Mexican Grill

Worst Chipotle to ever visit… all barrio Mexican customer service from South Dallas. The manager needs more training. I have had several issues with orders & the minimum wage employees at this location who accused me of stealing a $10 burrito bowl from the online pickup area 😑 then flagged downtown police to accost me down the block….avoid this location until they hire new employees.

Atmosphere: 1

Food: 3

Service: 1

Worst Chipotle in town...

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Great portions, fast, friendly, convenient

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

Good portions, great food.

Atmosphere: 5

Food: 5

Service: 5

Every time my order is wrong. Every time I’m waiting for my pick up because apparently the pick up shelves aren’t used. “Parking” is a nightmare. How hard is it to read a mobile order?

Parking: Street parking is non existent and people are always blocking the street with their hazards on just waiting trying to pick their food up.

Food: 1

Service: 1

I’ve gone to the chipotle many times over the last couple years and they have always been fantastic with their food and service. They are always so quick and never miss a beat. Angel, manager, seems to do a great job and all the staff are very friendly one of my favorite chipotles I’ve ever been to it is clear that angel does a great job with his leadership.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla, Burrito, Burrito Bowl

Excellent!

Atmosphere: 5

Food: 5

Service: 5

Very good service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

always love chipotle, however they weren’t aware that the tacos are on flour (a.k.a. not gluten free) and told me that they were corn when I asked.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Burrito, Burrito Bowl

Ordered through Door Dash a burrito bowl, no red sauce. Do you see any red sauce? Read the receipt ingredients.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

I attempted to place an order online around 10:35 for a quesadilla since they are only available digitally. I had the option for it to be ready at 10:40 or 10:50. I created the ordered selected 10:50. Went to pay and the app wouldn't allow me to order and suggested I choose another location. So I came to the store where I was told I couldn’t be accommodated because they were about to close and the quesadilla is only available digitally. I understand that the quesadilla is a digital exclusive but when the app isn’t working and a customer drives to the store to be told they can’t be assisted by the staff it doesn’t make for a great experience.

Service: 2

This place sucks, you can’t get through to speak to an employee because they hang up on you. Horrible customer service.

The better Chipotle of the Dallas proper area. Better staff, nicer customer service, and very good portion sizes. I’d rather walk 1.5 miles on the Katy trail from State-Thomas to come here then go to the one 500 ft from my apt.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

7/26 night staff! Well done good service and great teamwork!

Atmosphere: 5

Food: 5

Service: 5

Perfect location at this outdoor mall. They have outside sitting area which is nice as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito