Chipotle Mexican Grill

Will never visit this location again!! So upset that I spent my $20 here!! One of the front line workers was very very very RUDE for absolutely no reason and when the manager was told she literally laughed it off and did not even address it!! My coworker and I were in shock!! Very bad business!!

Service: 1

I will never visit this location again!! One of the workers on the front line was very very very rude for absolutely no reason at all!! When the manager was told about it she just laughed it off and never even addressed it with the employee. My coworker and I was shocked!!

Service: 1

I see so many people complaining about Chipotle but I eat at this location 2-3x a week and have never had an issue going through the line. Don't do online orders. Try being nice. There are 6-7 Chipotles around me and this is the best one.

Atmosphere: 5

Food: 5

Service: 5

Walked and waited several minutes for service just to be told they only accept online orders. Might as well close up shop guys. Needless to say I won’t be returning if I have to put spyware on my phone just to order dinner.

Parking: Tight parking situation

Service: 1

Had burrito bowl, just rice, chicken n little cheese. When asked for little bit more chicken, the person said “THATs EXTRA, n will charge u for two bowls”. I was like really ? Wow. Seems like they want to save n take those extras home. Would give them 0 if that was an option here.

Ambience wise, the trash is not taken out n the thrash is all over. Not a good vibe. Only reason I went there was it was walkable 4m my hotel.

Atmosphere: 1

Food: 2

Service: 1

Zephania I hoped I spelled that right was amazing!! Very kind and very helpful! Professional and great customer service! The whole crew was amazing to me and my husband. Thank you so much food delicious and great atmosphere when you have a crew that really works well together it’s a good feeling for the customers!! I’ll def be back! Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carne Asada Burrito

My partner and I got food poisoning. We both had to go to the hospital. We was sick as a dog . stomach was hurting terribly, and I was vomiting all over the place. I should have left when I encountered the first worker..the heavy set lady with the eyelashes. She wasn't polite at all. The customer service was horrible. I will NEVER EVER return to chipotle. This location has messed it up for ALL locations. Never again!!

Atmosphere: 1

Food: 1

Service: 1

I mean, the place is close to me so I guess that’s cool. My problem with this location is besides the fact that they barely fill any bowls without an attitude, EVERYTIME I come in… the sour cream has everything but Sour cream in it so it seems… I’ve heard many people make complaints about this while asking for sour cream…. you’d think the workers would’ve learned by now. Of course I could ask them to remake the bowl but why?? How hard is it to NOT have hell of corn, lettuce, peppers, in something as simple as SOUR CREAM. Get it together foreal. It’s nasty and not a good look.

Atmosphere: 3

Food: 3

Service: 2

They never make enough crispy taco shells or salad dressing. Can’t count the amount of times I’ve doordashed a salad and there’s been no dressing

The 1st person i encountered prepping food was a bit univiting. She had a system. Burrito or bowl. Brown or white rice. Black or brown beans. Serving people isn't for everyone. I wanna go where the people are inviting and friendly. Bad vibes. My guac-o-mole looked not so fresh.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Carne Asada Burrito, Burrito Bowl, Guacamole, Chips, Tacos

You can't go wrong with Chipotle, that's it. Simple. Also try the Chicken Al pastor or Smoked Brisket if you want a taste of heaven!

Atmosphere: 5

Food: 5

Service: 5

Believe me, don't waste your time unless you want to be disappointed.

Atmosphere: 1

Food: 1

Service: 1

Extremely dissatisfied with the proportions barely any rice, chicken or corn. Please do better and CARE about your customer experience in-person or not. I’m not by any means being greedy I just want what I paid for, a full bowl. Not a half bowl. Never again.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

This Chipotle location features employees on the serving line who openly defy standards of customer service and place their attitude towards their customers above all else. Don't expect to be served here with the same level of customer service excellence that employees at other Chipotle restaurants exemplify. My experience at this Chipotle was truly unsatisfactory and came as such a disappointment, especially in this part of Dallas. One star earned, though that's above what they deserve.

Atmosphere: 1

Food: 1

Service: 1

Not sure if it was because the staff was over worked but, they definitely need some customer service courses. Food wise, they put more rice than the rest of the ingredients, not sure if they were out of chicken, and vegetables that they needed to "stretch" what they had.

Atmosphere: 3

Food: 4

Service: 2