First few times coming to this restaurant Chipotle in general I've been having issues. The employee's are very upset. They look like they don't want to be there. The times I go the workers say the credit card machine isn't working the first time they said that they rebooted the register and it was fix in a few minutes. I went on other occasions and the same issue with the register but this time they said it will take 20 minutes or more. Turns out the register was working perfectly fine but the workers were glad to turn down paying customers because they didn't want to make as much orders like they normally would. Not only that they are very greedy with the ingredients and extremely expensive. California expensive.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Over Priced Bag of Chips and Queso
Kat Sanchez
they put more beans & rice than meat. all I got was rice and beans and asked myself "where's the chicken"?
Atmosphere: 3
Food: 3
Service: 2
Chrisilda Goble
We stopped in the store at 9:30pm for a late dinner. The employees were already putting up everything and they told us right away that they were out of most everything. If the store is gonna close at 11, then they need to close at 11 if they’re gonna close at 9:30 they need to put the store hours to 930. They do this regularly. Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
Bianca Johnson
I’ve lost count of how many times I’ve found hair in my food from this Chipotle, and at this point, it’s beyond disgusting—it’s downright unacceptable. Every time I order, there’s a strand of hair mixed in with my burrito bowl or tangled in the melted cheese of my quesadilla, and no matter how many times I bring it up to the staff, they brush it off like it’s no big deal. I’ve asked for a refund, a replacement, anything, but they either act like I’m making it up or just offer some half-hearted apology before going back to ignoring the problem. It’s clear they don’t care about hygiene, let alone customer service, and honestly, I don’t know how they’re even still in business.
Atmosphere: 1
Food: 1
Service: 1
Victor Gomez
It is one of the worst places to visit. The worst excuse I've ever heard. We recently visited this location. We placed our order and when we asked for chips and guac', they replied they didn't have any chips. But they had over amount of prepped bags for online ordering only. How does this make any sense. We are here and not able to order but online and wait additional 15 mins for something they could turn around and physically grab less than 2 secs. What's going on in the service industry. I'm never going back here. I suggest you order online if you want a complete meal at once.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Steak
Joey A
I love chipotle , yes, this location for lunch a bit busy, but the food is good, I like it, the problem here is the service, I come often, 2-3 a week, I live next door. but the hire this new girl, every time I get there, my burrito become a taco, she made it so small now, almost no meat at all. I said it one to the cashier lady, she said you want me to have a bit more? I said, no, dont worry , all good. just in general, again last night I went there, order my burrito,
the lady was there, I swear, almost no meat. I got a burrito, end up with a little burrito like a taco. shame, I will stop going
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burrito
Joana Munoz
Don’t eat here! I got severe food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Luke McKellar
Burrito the size of my pinky
Atmosphere: 1
Food: 1
Service: 1
Linda Vanderford
No black beans? Ok. Not awesome but ok. We were there at 9, two hours til close, ok. Also out of pico de gallo? Yikes. Not awesome, but trying to give credit because it WAS just two hours until close. I tried. I wanted to give benefit of the doubt. Even if there wasn’t a military discount. But no forks or spoons?? And no napkins and given paper towels to take home with our pair of knives to eat a chicken bowl?? Yikes. Every place has bad nights. But to not have black beans, pico de gallo, SPOONS OR FORKS, and that was just ok, business as usual? Do better chipotle. You’re in the middle of a huge neighborhood conglomerate.
Atmosphere: 1
Food: 1
Service: 2
zac Vanderford
Showed up 2 hours before closing , no black beans, no pico, no forks and offered no discounts because that’s what me and my wife wanted was black beans and pico.
I ordered two burrito bowls and both were wrong. I ordered a chicken bowl and got beef and barbacoa which was supposed to be my wife's bowl. I ordered the extra barbacoa on the side (extra 7.50 btw) I did not get it. The other bowl has a big chunk of fatty meat which I'm assuming is supposed to be beef. It's not even chopped, just thrown in there with lettuce that I didn't ask for. I asked for two sets of utensils and I didn't get those either. It was 8:30 when I ordered this. They close at 11, and even then there should be no reason that the ENTIRE order is wrong and the fact that you can't call the store (aside from placing an order they'll most likely get wrong anyway) to speak to someone about this is a problem within itself altogether. I spent 50.00 dollars on this and the fact that I can't even get a correction or human interaction is bull. Do better. Do some training refresher courses or something because y'all dropped the ball on this big time. It's like nobody read the tickets and just threw the bowls together. If I could give 0 stars I would, but we know y'all don't care, and the reviews show it.
Food: 1
Service: 1
Lyons Den
Out of steak. Out of chips.
Lolololol. Looking at other reviews, this seems pretty common at this location. Clearly nobody cares here. Owners should read reviews now and then. Maybe they don’t care either. 🤯☹️
Atmosphere: 4
Food: 1
Service: 1
José Pérez
Very good
Atmosphere: 4
Food: 4
Service: 5
Jill Franskousky
I’ve been going to this chipotle for almost a year and the service get exponentially worse every time. I usually go to this location around 8:15/8:30 and there’s never sour cream, vinaigrettes, etc. The staff looks bothered to be there and treat you terribly as if you’re inconveniencing them. Tonight I went and my bowl is HALF EMPTY. I ordered guac on my bowl and they gave me half a scoop (standard portion is one whole scoop), I also asked for sour cream and the gave me none (I asked three times). The chips also were burned and did not have any lime salt on them. I’ve tried to give this location patience but all in all - I can’t say I’ll return considering the experience gets considerably worse every time.
Food: 1
Service: 1
Cadece Franks-Sanders
The staff wasn't listening to me, so i didn't get something i requested. And even after it was brought to her attention, she didn't attempt to add it or even apologize.
First few times coming to this restaurant Chipotle in general I've been having issues. The employee's are very upset. They look like they don't want to be there. The times I go the workers say the credit card machine isn't working the first time they said that they rebooted the register and it was fix in a few minutes. I went on other occasions and the same issue with the register but this time they said it will take 20 minutes or more. Turns out the register was working perfectly fine but the workers were glad to turn down paying customers because they didn't want to make as much orders like they normally would. Not only that they are very greedy with the ingredients and extremely expensive. California expensive.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Over Priced Bag of Chips and Queso
they put more beans & rice than meat.
all I got was rice and beans and asked myself "where's the chicken"?
Atmosphere: 3
Food: 3
Service: 2
We stopped in the store at 9:30pm for a late dinner. The employees were already putting up everything and they told us right away that they were out of most everything. If the store is gonna close at 11, then they need to close at 11 if they’re gonna close at 9:30 they need to put the store hours to 930. They do this regularly. Very disappointed!
Atmosphere: 1
Food: 1
Service: 1
I’ve lost count of how many times I’ve found hair in my food from this Chipotle, and at this point, it’s beyond disgusting—it’s downright unacceptable. Every time I order, there’s a strand of hair mixed in with my burrito bowl or tangled in the melted cheese of my quesadilla, and no matter how many times I bring it up to the staff, they brush it off like it’s no big deal. I’ve asked for a refund, a replacement, anything, but they either act like I’m making it up or just offer some half-hearted apology before going back to ignoring the problem. It’s clear they don’t care about hygiene, let alone customer service, and honestly, I don’t know how they’re even still in business.
Atmosphere: 1
Food: 1
Service: 1
It is one of the worst places to visit. The worst excuse I've ever heard. We recently visited this location. We placed our order and when we asked for chips and guac', they replied they didn't have any chips. But they had over amount of prepped bags for online ordering only. How does this make any sense. We are here and not able to order but online and wait additional 15 mins for something they could turn around and physically grab less than 2 secs. What's going on in the service industry. I'm never going back here. I suggest you order online if you want a complete meal at once.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Steak
I love chipotle , yes, this location for lunch a bit busy, but the food is good, I like it, the problem here is the service, I come often, 2-3 a week, I live next door. but the hire this new girl, every time I get there, my burrito become a taco, she made it so small now, almost no meat at all. I said it one to the cashier lady, she said you want me to have a bit more? I said, no, dont worry , all good. just in general, again last night I went there, order my burrito,
the lady was there, I swear, almost no meat. I got a burrito, end up with a little burrito like a taco. shame, I will stop going
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burrito
Don’t eat here! I got severe food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Burrito the size of my pinky
Atmosphere: 1
Food: 1
Service: 1
No black beans? Ok. Not awesome but ok. We were there at 9, two hours til close, ok. Also out of pico de gallo? Yikes. Not awesome, but trying to give credit because it WAS just two hours until close. I tried. I wanted to give benefit of the doubt. Even if there wasn’t a military discount. But no forks or spoons?? And no napkins and given paper towels to take home with our pair of knives to eat a chicken bowl?? Yikes. Every place has bad nights. But to not have black beans, pico de gallo, SPOONS OR FORKS, and that was just ok, business as usual? Do better chipotle. You’re in the middle of a huge neighborhood conglomerate.
Atmosphere: 1
Food: 1
Service: 2
Showed up 2 hours before closing , no black beans, no pico, no forks and offered no discounts because that’s what me and my wife wanted was black beans and pico.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I ordered two burrito bowls and both were wrong. I ordered a chicken bowl and got beef and barbacoa which was supposed to be my wife's bowl. I ordered the extra barbacoa on the side (extra 7.50 btw) I did not get it. The other bowl has a big chunk of fatty meat which I'm assuming is supposed to be beef. It's not even chopped, just thrown in there with lettuce that I didn't ask for. I asked for two sets of utensils and I didn't get those either. It was 8:30 when I ordered this. They close at 11, and even then there should be no reason that the ENTIRE order is wrong and the fact that you can't call the store (aside from placing an order they'll most likely get wrong anyway) to speak to someone about this is a problem within itself altogether. I spent 50.00 dollars on this and the fact that I can't even get a correction or human interaction is bull. Do better. Do some training refresher courses or something because y'all dropped the ball on this big time. It's like nobody read the tickets and just threw the bowls together. If I could give 0 stars I would, but we know y'all don't care, and the reviews show it.
Food: 1
Service: 1
Out of steak.
Out of chips.
Lolololol. Looking at other reviews, this seems pretty common at this location. Clearly nobody cares here. Owners should read reviews now and then. Maybe they don’t care either. 🤯☹️
Atmosphere: 4
Food: 1
Service: 1
Very good
Atmosphere: 4
Food: 4
Service: 5
I’ve been going to this chipotle for almost a year and the service get exponentially worse every time. I usually go to this location around 8:15/8:30 and there’s never sour cream, vinaigrettes, etc. The staff looks bothered to be there and treat you terribly as if you’re inconveniencing them. Tonight I went and my bowl is HALF EMPTY. I ordered guac on my bowl and they gave me half a scoop (standard portion is one whole scoop), I also asked for sour cream and the gave me none (I asked three times). The chips also were burned and did not have any lime salt on them.
I’ve tried to give this location patience but all in all - I can’t say I’ll return considering the experience gets considerably worse every time.
Food: 1
Service: 1
The staff wasn't listening to me, so i didn't get something i requested. And even after it was brought to her attention, she didn't attempt to add it or even apologize.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
Loading...