Lady at the counter is so unenthusiastic about being there, she won’t even look you in the eye. Just told me the price and threw a receipt at me. Please do better, and at least acknowledge your customers.
Atmosphere: 5
Food: 5
Service: 1
Mallory Brantley
This is the 2nd time I’ve found plastic in my guacamole here. Last time I sent an email and got zero response…today it’s going to be public.
Jenni Walker
We ordered in the restaurant and when we got home we realized they didn’t give us any steak in the steak quesadillas, yet charged us for it. We went back to the restaurant and instead of making us new quesadillas, they handed us a container of steak- this was the Manager at Chipotle, just to point that out. They were so rude and so unprofessional. It’s actually shocking. I called corporate and they were not helpful either and didn’t even refund our meals, offered a coupon for us to come back.
Atmosphere: 1
Food: 1
Service: 1
Bryan Hartsock
I pass two chipotles to come here. The staff is wonderful. They care and smile and make me and my family feel welcome. Keep it up. You all are awesome!
Atmosphere: 5
Food: 5
Service: 5
David Z
Standing outside waiting, its been 20 min
Service: 1
Maris Welch
I was paying for my order and was quoted a higher price than it actually was. I asked her to explain why it was so high. She broke down the prices for each item. When I told her that did not add up to what she had quoted, she said “I misspoke”.But never apologized or said she made a mistake and rudely asked “is that OK” . As long as she is at this location, I will not be back Maris W.
Service: 1
Miguel Anton Lopez
Stood in like for 5 min while the line and grill employees were talking and ignored us. And the service manager did not do anything and was just on his phone. This was at 9pm and they were already ready to close, plus the entire place was dirty
Atmosphere: 1
Food: 1
Service: 1
Gabriela Ayala
Stood in like for 10 minutes in an empty restaurant. The girl with red hair was blatantly ignoring me and my friend when we tried ordering. Horrible customer service. Several team members working and nobody attended
Smallest burrito I’ve ever had from chipotle and a higher price than other locations
Shelby Lynn
I’m not even commenting on the food because I had to write this asap. I regret not speaking up while at Chipotle but I feel so strongly about bringing awareness. The manager (a lady I’m assuming is the manager by how she was speaking to the workers, I should’ve got her name!) was VERBALLY ABUSING her employees. In front of many customers at 7pm rush hour dinner time. The line workers looked absolutely mortified and couldn’t even hear me give them my order over her yelling. I feel so awful for them. I really hope someone checks her or chipotle does something about that. Just unacceptable behavior. If you need to correct things, you don’t need to address it in that way. The cashier had almost the same attitude as well. I know their work environment is hell and I feel terrible for them.
Service: 1
Stephanie Nguyen
Incredibly rude host and team leader. Went in store to order after they completely butchered my online order a few weeks ago and gave me rice and chicken with no other toppings. Used my free entree reward which clearly states “additional cost for more than TWO premium add-ons”. Ordered my bowl with guac and they refused to understand that guac would be included in my free entree. Was not willing to help and treated us like we were stupid. Coupon works fine in app, hope management educates the workers on routine order management/customer service.
Atmosphere: 1
Food: 2
Service: 1
Armando Mandujano
I hadn't eaten at this restaurant in 15 years. My mom invited me. We ordered a burrito and they counted the beans and chicken they put in it.
Atmosphere: 1
Food: 1
Service: 1
Ryan Walters
This location has gone downhill. Used to go multiple times a week, but the lady that often works the cashier now is consistently rude. Most of the other staff is friendly, but the experiences with this cashier have stopped me from going back.
Small portions and passive aggressive staff.
Horrible location in every aspect
Lady at the counter is so unenthusiastic about being there, she won’t even look you in the eye. Just told me the price and threw a receipt at me.
Please do better, and at least acknowledge your customers.
Atmosphere: 5
Food: 5
Service: 1
This is the 2nd time I’ve found plastic in my guacamole here. Last time I sent an email and got zero response…today it’s going to be public.
We ordered in the restaurant and when we got home we realized they didn’t give us any steak in the steak quesadillas, yet charged us for it. We went back to the restaurant and instead of making us new quesadillas, they handed us a container of steak- this was the Manager at Chipotle, just to point that out. They were so rude and so unprofessional. It’s actually shocking. I called corporate and they were not helpful either and didn’t even refund our meals, offered a coupon for us to come back.
Atmosphere: 1
Food: 1
Service: 1
I pass two chipotles to come here. The staff is wonderful. They care and smile and make me and my family feel welcome. Keep it up. You all are awesome!
Atmosphere: 5
Food: 5
Service: 5
Standing outside waiting, its been 20 min
Service: 1
I was paying for my order and was quoted a higher price than it actually was. I asked her to explain why it was so high. She broke down the prices for each item. When I told her that did not add up to what she had quoted, she said “I misspoke”.But never apologized or said she made a mistake and rudely asked “is that OK” . As long as she is at this location, I will not be back
Maris W.
Service: 1
Stood in like for 5 min while the line and grill employees were talking and ignored us. And the service manager did not do anything and was just on his phone. This was at 9pm and they were already ready to close, plus the entire place was dirty
Atmosphere: 1
Food: 1
Service: 1
Stood in like for 10 minutes in an empty restaurant. The girl with red hair was blatantly ignoring me and my friend when we tried ordering. Horrible customer service. Several team members working and nobody attended
Restaurantji Recommends
Smallest burrito I’ve ever had from chipotle and a higher price than other locations
I’m not even commenting on the food because I had to write this asap. I regret not speaking up while at Chipotle but I feel so strongly about bringing awareness. The manager (a lady I’m assuming is the manager by how she was speaking to the workers, I should’ve got her name!) was VERBALLY ABUSING her employees. In front of many customers at 7pm rush hour dinner time. The line workers looked absolutely mortified and couldn’t even hear me give them my order over her yelling. I feel so awful for them. I really hope someone checks her or chipotle does something about that. Just unacceptable behavior. If you need to correct things, you don’t need to address it in that way. The cashier had almost the same attitude as well. I know their work environment is hell and I feel terrible for them.
Service: 1
Incredibly rude host and team leader. Went in store to order after they completely butchered my online order a few weeks ago and gave me rice and chicken with no other toppings. Used my free entree reward which clearly states “additional cost for more than TWO premium add-ons”. Ordered my bowl with guac and they refused to understand that guac would be included in my free entree. Was not willing to help and treated us like we were stupid. Coupon works fine in app, hope management educates the workers on routine order management/customer service.
Atmosphere: 1
Food: 2
Service: 1
I hadn't eaten at this restaurant in 15 years. My mom invited me. We ordered a burrito and they counted the beans and chicken they put in it.
Atmosphere: 1
Food: 1
Service: 1
This location has gone downhill. Used to go multiple times a week, but the lady that often works the cashier now is consistently rude. Most of the other staff is friendly, but the experiences with this cashier have stopped me from going back.
Atmosphere: 2
Food: 4
Service: 1
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