Chipotle Mexican Grill

11930 Preston Rd, Dallas
(972) 789-1900

Recent Reviews

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Taisha Brown

I went to this chipotle for my 30 min lunch, my phone died when I walked into the store, so my form of payment was a card with a chip, no tap. I tried several times, and the cashier which was the manager told me the chip was not working. I pleaded if there was any other option bc I stood in line and waited and I only had 13 minutes left for my break. He was so rude, ignored my question about if someone had been notified that it didn’t work, and he didn’t even attempt to manually put the card number in. I asked him to speak to the manager, and he stated he was. This store is hopeless, horrible customer service. I won’t go back, and will tell all my coworkers about my experience. I didn’t get any lunch.

Atmosphere: 1

Service: 1

Roy Paradinight

Loved it here.
The employees here were incredibly nice, and the food was perfect.
It's sad to see bad reviews here, it was one, if not the best chipotle I've been to.

Atmosphere: 5

Food: 5

Service: 5

Brad Burwill

Well I guess shrinkflation is here also! I ordered pickup double meat and got less than single serving last year! Asked the servers and they simply said look at the receipt. Huh. Not happy Chipotle!!!

Atmosphere: 3

Food: 1

Service: 1

cjw144

If you go at 9 odds are they are out of almost everything… they should say they close at 9 cause after it looks like a grocery store during the great depression

Atmosphere: 1

Food: 1

Service: 1

Karan Gill

They young lady working Tuesday at 2:47pm can’t even give a proper portion of food, half scooped the meat

Food: 1

John Whitt

Went in at 10:45 on the to be told they open at 10:45. Do better!

Atmosphere: 1

Food: 1

Service: 1

Destinee Bee

Came in to order a bowl and burrito and didn’t like it. My black beans and white are undercooked n I literally only had a half portion of steak on both. Then I asked for more steak and she only got two more pieces. But I did get a handful of
cheese and lettuce. I’m paying for the protein not the cheese and lettuce.

Atmosphere: 1

Food: 1

Service: 1

Judo Shelton

Came in at 9 pm. Was told they aren't cooking anymore chicken the rest of the night. I immediately turned around and walked out. Workers proceeded to laugh as I exited. 😂

Aracely Jaramillo

I just left this specific chipotle and it was very disappointing. I was hoping that this place wouldn't really skim on portions like the rest of them, but I was wrong. I asked for a steak bowl and when i saw the small portion of steak compared to the rice and beans i asked for a little more and the lady said it would be considered a double portion. I said sure without a fuss And as I was seeing her get the second scoop, it was immensely bigger than the first scoop. Is this how Chipotle gets more money out of their customers? Basically, forcing them to get second scoops of their protein But giving you a very small portion the first time ? Very disappointing.

Food: 1

Service: 2

Rhonda Wright

I went to this location and the girl who served my food was not friendly. I asked her a question and she was very snappish towards me. She needs training The date is 11/27/2024. I will not ever grace this location with my presence. They are not friendly.

Service: 1

Daniel Hu

I believe that Chipotle has seriously suffered after switching managers. Before, I could see that Rice, Beans, and Meat looked fresh. But now, it looks as if they used leftovers from the previous night. Great service and an awesome atmosphere, but the food quality needs to improve. I haven't eaten here since.

Atmosphere: 5

Food: 3

Service: 4

Alberto Mendez Morales

They need a better rap for the good work they do. Miguel helped me out today and the staff behind him worked diligently and hooked it up nicely. There was a good proportion of meats and veggies in my burrito. Awesome establishment right here!

Wheelchair accessibility: There’s a ramp directly leading to the main entrance of this chipotle

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chipotle Burrito Bowl, Guacamole, Chips

Steve Thieme

My wife just went here and they left a bowl out of our order. She goes back to get it and they refuse to give it to her. The guy who made it was still working, too. Don’t go to this Chipotle.

Atmosphere: 1

Food: 1

Service: 1

Gregory Dylan Shortes

While this is your average Chipotle, the quality of staff is pretty low. They are often out of ingredients and don’t offer alternatives. You just have to order what ever they have available even at an extra cost. You’re better off going to the Chipotle 5 minutes down the road.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Chipotle Burrito Bowl

Shae Travels

The customer service is not good

Atmosphere: 1

Food: 1

Service: 1

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