Despite the low reviews, we decided to get bottle service at Citizen Saturday night for my birthday (my boyfriend knows the DJ, and we knew there’d be great music - which there was so props to him!!). Our section had a $600 minimum that we met with a $350 bottle of vodka & $250 bottle of champagne. At the end of the night, the girl comes up to me with a bill for $2,000+.. I was pretty drunk but knew it wasn’t right & I let her know what I had actually ordered. She then comes back with a new bill for ~1,000, which was still incorrect because she charged us more for the bottle of vodka than the listed menu price. When I asked her about it, she said it was tax & gratuity added…even though tax & gratuity were listed at the bottom…I was pretty drunk and didn’t want to argue so I said okay..thankfully when she went to charge my card, my bank declined it thinking it was fraud (which it technically was lmao). I let my boyfriend know what happened, he thankfully wasn’t as drunk as me, and when the girl came back to say the card didn’t go through, he let her know again that she charged us incorrectly for the bottle. Tell me why we had TWO menus showing the bottle’s price of $350, but she stood there arguing with him about it. ?? She would not budge until my boyfriend asked for a manager. It was pretty ridiculous to give us a wrong check TWICE and then argue with us about it & cause a scene for like ten minutes. This would be an amazing place if it wasn’t for the horrible service! I’m upset we won’t be coming here for bottle service again, but there are other places here we can go for that with better service - nothing is worth being wrongly charged TWICE and then arguing with us at the end of the night. She came back saying they gave us a discount…no you charged us correctly & it was not a “discount.”? im wondering if they do that on purpose to take advantage of drunk customers! They definitely would’ve gotten away with it had my boyfriend not been there. Listen to the reviews & stay away from this place - there are other clubs both in Dallas & FW that will give you much better service. <3
Atmosphere: 2
Food: 1
Service: 1
Dhara
I was out with a group of girls on saturday night and was aggressively grabbed by the upper arms by a large male bouncer and thrown out. For reference, I am a 5'3" girl. I fell as soon as he grabbed me from the sheer force he used and then was dragged out of the club. A friend that I was with was repeatedly asking him why this was happening because she knew I did nothing to bring about this kind of treatment and we were not given a reason for why I was being kicked out. I read some other reviews about racist staff and I'm not sure if that has anything to do with this but being physically assaulted by the staff was NOT something I expected and I cannot believe this happened to me.
Atmosphere: 1
Food: 1
Service: 1
Dhara S.
I was out with a group of girls on saturday night and was aggressively grabbed by the upper arms by a large male bouncer and thrown out. For reference, I am a 5'3" girl. I fell as soon as he grabbed me from the sheer force he used and then was dragged out of the club. A friend that I was with was repeatedly asking him why this was happening because she knew I did nothing to bring about this kind of treatment and we were not given a reason for why I was being kicked out. I read some other reviews about racist staff and I'm not sure if that has anything to do with this but being physically assaulted by the staff was NOT something I expected and I cannot believe this happened to me.
Clare Straw
Came here for a girls night out on a Saturday and was denied access because I am disabled and confined to a wheelchair. Chase the bouncer outside said and I quote “we can’t do the wheelchair.” Well I can’t not do the wheelchair. This is illegal and complete discrimination. I will not be returning and neither will any of my friends And we will be contacting a lawyer.Wheelchair accessibility: NONE. Completely discriminated against. RIDICULOUS
Jesse A.
Not a fan of this place. Had bottle service (3 or 4 bottles), had to wait because the door guy is incompetent and would be better at mopping the floors because I doubt he'll be any better at serving drinks. So unorganized. There are better places you can get a bottle at for far better service.
Avery Mae
I had my wallet stolen once about a year ago, made the stupid mistake of coming again and literally CAUGHT someone trying to steal my wallet again. I called security over and told them who it was they were about as useless as anything. I had to fight off my own robber. Then he went out to the parking lot and smashed my windshield while I was in valet. Don’t come here.
Atmosphere: 1
Food: 1
Service: 1
Whitney
Music was great. Tall security man was extremely rude. My friends came into town ready to spend money and spoke to him about purchasing bottles. He rolled his eyes multiple times and took the menu from us before we could pick out our orders. Replace him and we’ll return!
Atmosphere: 4
Service: 1
Rohit Adnani
Horrible, bouncer is clearly racist and does not like brown people. Let all of the girls in our group go in and none of the guys. We waited in the front of the line for 30+ minutes. Chase or whatever his name is was letting groups of other people go in through the side without asking for IDs or anything. When we asked how long he said to shut up and wait and whispered something under his breath. Clear racial discrimination, do not go here
Mackenzie Washington
Although I love the dj and the atmosphere at club citizen. it really was a disheartening New years experience. every person we encountered that worked there was very rude. Including the owner a short skinny woman up at the the dj booth. The only thing citizen lacks is professionalism with those who don’t buy a section…I had a section the day prior and had no issues. I come the next day and it was not the same. You need to learn to treat all of your patrons the same consistency because there are other clubs on deep ellum with nicer staff! The owner is lucky I didn’t ask for their insurance information. I would happily file an assault claim if this is how they operate. NOT SAFE
Atmosphere: 3
Food: 1
Service: 1
Sai Tummalapalli
I recently had a disappointing experience at Club Citizen where I encountered racial discrimination. It was disheartening to witness a bouncer discriminating against individuals of Indians. In a diverse society, such behavior is unacceptable.I hope the management takes immediate action to address these issues and creates an environment where everyone feels welcome. Discrimination has no place in any establishment. It's crucial for Club Citizen to reevaluate its policies and educate its staff to ensure a more inclusive and respectful atmosphere. I strongly advise against supporting a venue that fails to prioritize diversity and equal treatment.
During my first visit at the Citzen, I encountered a series of racially discriminatory remarks and actions from both staff members and fellow patrons. This incidents made feel extremely uncomfortable and unwelcome, and they have left a lasting negative impression on me. If you are people of color, please DO NOT support this establishment. It’s said to say it be your own people that treat you with disgrace too.
Atmosphere: 1
Food: 1
Service: 1
bboy tacat
If you have money for the white guy name Chase or something like that, you can come in if you don't give him money he won't let you in as if he were the owner of the club, I've seen many people give him money and just like that Let that stupid person in will never ever be a successful business, that place will have very very bad service from that unprofessional person in charge of that good club but with a stupid person in charge.I have tried to enter this place more than 5 times and it is always the same story with this boy and the worst thing is that the administration does not care but I will take my money to the place and I will make sure that no one else I know visits this place
Atmosphere: 1
Food: 1
Service: 1
Goddess V
Pretentious young adults and door people with power trips over literally nothing. Would not
Atmosphere: 1
Food: 1
Service: 3
Abe B.I.G
Club citizens, it is highly inappropriate to hang a Jesus Crucifixion sign outside of your club to symbolize Halloween. This action is offensive and disrespectful as the Crucifixion holds deep meaning for Christians. It is not a suitable decoration for this holiday, as it could be seen as mocking Jesus and the beliefs of many Christians. Please reconsider and choose alternative decorations that do not infringe upon the sacred symbols of any religious group.
Sunny Ko
The night I went there was a private event until 11 pm and they didnt have it posted anywhere so everyone was outside freezing until the event was over and even then it took an extra 30 minutes to get inside. The one bouncer was nice and let us in once he could but its just unfortunate that they didnt post somewhere that they wont be open until 11 pm so people didnt waste their time. Once inside it was a lot of fun but not sure if it was worth that wait
Despite the low reviews, we decided to get bottle service at Citizen Saturday night for my birthday (my boyfriend knows the DJ, and we knew there’d be great music - which there was so props to him!!). Our section had a $600 minimum that we met with a $350 bottle of vodka & $250 bottle of champagne. At the end of the night, the girl comes up to me with a bill for $2,000+.. I was pretty drunk but knew it wasn’t right & I let her know what I had actually ordered. She then comes back with a new bill for ~1,000, which was still incorrect because she charged us more for the bottle of vodka than the listed menu price. When I asked her about it, she said it was tax & gratuity added…even though tax & gratuity were listed at the bottom…I was pretty drunk and didn’t want to argue so I said okay..thankfully when she went to charge my card, my bank declined it thinking it was fraud (which it technically was lmao). I let my boyfriend know what happened, he thankfully wasn’t as drunk as me, and when the girl came back to say the card didn’t go through, he let her know again that she charged us incorrectly for the bottle. Tell me why we had TWO menus showing the bottle’s price of $350, but she stood there arguing with him about it. ?? She would not budge until my boyfriend asked for a manager. It was pretty ridiculous to give us a wrong check TWICE and then argue with us about it & cause a scene for like ten minutes. This would be an amazing place if it wasn’t for the horrible service! I’m upset we won’t be coming here for bottle service again, but there are other places here we can go for that with better service - nothing is worth being wrongly charged TWICE and then arguing with us at the end of the night. She came back saying they gave us a discount…no you charged us correctly & it was not a “discount.”? im wondering if they do that on purpose to take advantage of drunk customers! They definitely would’ve gotten away with it had my boyfriend not been there. Listen to the reviews & stay away from this place - there are other clubs both in Dallas & FW that will give you much better service. <3
Atmosphere: 2
Food: 1
Service: 1
I was out with a group of girls on saturday night and was aggressively grabbed by the upper arms by a large male bouncer and thrown out. For reference, I am a 5'3" girl. I fell as soon as he grabbed me from the sheer force he used and then was dragged out of the club. A friend that I was with was repeatedly asking him why this was happening because she knew I did nothing to bring about this kind of treatment and we were not given a reason for why I was being kicked out. I read some other reviews about racist staff and I'm not sure if that has anything to do with this but being physically assaulted by the staff was NOT something I expected and I cannot believe this happened to me.
Atmosphere: 1
Food: 1
Service: 1
I was out with a group of girls on saturday night and was aggressively grabbed by the upper arms by a large male bouncer and thrown out. For reference, I am a 5'3" girl. I fell as soon as he grabbed me from the sheer force he used and then was dragged out of the club. A friend that I was with was repeatedly asking him why this was happening because she knew I did nothing to bring about this kind of treatment and we were not given a reason for why I was being kicked out. I read some other reviews about racist staff and I'm not sure if that has anything to do with this but being physically assaulted by the staff was NOT something I expected and I cannot believe this happened to me.
Came here for a girls night out on a Saturday and was denied access because I am disabled and confined to a wheelchair. Chase the bouncer outside said and I quote “we can’t do the wheelchair.” Well I can’t not do the wheelchair. This is illegal and complete discrimination. I will not be returning and neither will any of my friends And we will be contacting a lawyer.Wheelchair accessibility: NONE. Completely discriminated against. RIDICULOUS
Not a fan of this place. Had bottle service (3 or 4 bottles), had to wait because the door guy is incompetent and would be better at mopping the floors because I doubt he'll be any better at serving drinks. So unorganized. There are better places you can get a bottle at for far better service.
I had my wallet stolen once about a year ago, made the stupid mistake of coming again and literally CAUGHT someone trying to steal my wallet again. I called security over and told them who it was they were about as useless as anything. I had to fight off my own robber. Then he went out to the parking lot and smashed my windshield while I was in valet. Don’t come here.
Atmosphere: 1
Food: 1
Service: 1
Music was great. Tall security man was extremely rude. My friends came into town ready to spend money and spoke to him about purchasing bottles. He rolled his eyes multiple times and took the menu from us before we could pick out our orders. Replace him and we’ll return!
Atmosphere: 4
Service: 1
Horrible, bouncer is clearly racist and does not like brown people. Let all of the girls in our group go in and none of the guys. We waited in the front of the line for 30+ minutes. Chase or whatever his name is was letting groups of other people go in through the side without asking for IDs or anything. When we asked how long he said to shut up and wait and whispered something under his breath. Clear racial discrimination, do not go here
Although I love the dj and the atmosphere at club citizen. it really was a disheartening New years experience. every person we encountered that worked there was very rude. Including the owner a short skinny woman up at the the dj booth. The only thing citizen lacks is professionalism with those who don’t buy a section…I had a section the day prior and had no issues. I come the next day and it was not the same. You need to learn to treat all of your patrons the same consistency because there are other clubs on deep ellum with nicer staff! The owner is lucky I didn’t ask for their insurance information. I would happily file an assault claim if this is how they operate. NOT SAFE
Atmosphere: 3
Food: 1
Service: 1
I recently had a disappointing experience at Club Citizen where I encountered racial discrimination. It was disheartening to witness a bouncer discriminating against individuals of Indians. In a diverse society, such behavior is unacceptable.I hope the management takes immediate action to address these issues and creates an environment where everyone feels welcome. Discrimination has no place in any establishment. It's crucial for Club Citizen to reevaluate its policies and educate its staff to ensure a more inclusive and respectful atmosphere. I strongly advise against supporting a venue that fails to prioritize diversity and equal treatment.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
During my first visit at the Citzen, I encountered a series of racially discriminatory remarks and actions from both staff members and fellow patrons. This incidents made feel extremely uncomfortable and unwelcome, and they have left a lasting negative impression on me. If you are people of color, please DO NOT support this establishment. It’s said to say it be your own people that treat you with disgrace too.
Atmosphere: 1
Food: 1
Service: 1
If you have money for the white guy name Chase or something like that, you can come in if you don't give him money he won't let you in as if he were the owner of the club, I've seen many people give him money and just like that Let that stupid person in will never ever be a successful business, that place will have very very bad service from that unprofessional person in charge of that good club but with a stupid person in charge.I have tried to enter this place more than 5 times and it is always the same story with this boy and the worst thing is that the administration does not care but I will take my money to the place and I will make sure that no one else I know visits this place
Atmosphere: 1
Food: 1
Service: 1
Pretentious young adults and door people with power trips over literally nothing. Would not
Atmosphere: 1
Food: 1
Service: 3
Club citizens, it is highly inappropriate to hang a Jesus Crucifixion sign outside of your club to symbolize Halloween. This action is offensive and disrespectful as the Crucifixion holds deep meaning for Christians. It is not a suitable decoration for this holiday, as it could be seen as mocking Jesus and the beliefs of many Christians. Please reconsider and choose alternative decorations that do not infringe upon the sacred symbols of any religious group.
The night I went there was a private event until 11 pm and they didnt have it posted anywhere so everyone was outside freezing until the event was over and even then it took an extra 30 minutes to get inside. The one bouncer was nice and let us in once he could but its just unfortunate that they didnt post somewhere that they wont be open until 11 pm so people didnt waste their time. Once inside it was a lot of fun but not sure if it was worth that wait