I’ve been to many Creamistry locations all over the country. Two Indian women were working at this location in Dallas. One obviously didn’t know what she was doing and the other was too busy on her phone to help. It’s a $10+ milkshake. This place will be closed soon with service like this. You can’t charge premium prices and delivery bad service. It is not a combination that works for long.
marty baculi
A year ago I remember loving this place. It’s sad that now as soon as you walk in, you can smell that things have taken a turn for the worst. Besides the terrible stench, it also just feels very dirty, not to mention the terrible customer service too. A great store manager who knows what Creamistry customers use to love needs to come in ASAP before the health inspector does.
Elizabeth Villalta
Watching the ice cream get made is pretty cool. I loved being able to select a non-dairy milk and personalized my flavor and toppings. I ended up going with Captain crunch and it tasted just like Captain crunch.
Sherman On
Delicious flavors of creamy ice cream. Fun to watch. About $7 for a regular, $10 for a large.
Summer Michaels
Sure there are artisan ice cream shops all over Dallas, but if you’re wanting to feel like a kid and have blue ice cream, sprinkles, cookie dough, and all of the fun ice cream add-ins, this is your spot! The Greenville Avenue location (VERY different than The Union location Uptown) is our favorite one and we visit often! ? ?
Everhett Johnson
Wish I had read the reviews first. The place was disgusting. Customer service was terrible, in fact one of the employees was just rude. None of the employees had good hygiene. Gloves touched the tablet/money, gloves touched the ice cream and equipment, gloves touched the headphones they all had in. And to top it off, the shake I had wasn’t very good. The only good part of the date was the smell of the pizza place next door lol
Keosha Moffett
The ice cream was soooooo GREAT! My favorite was the Cookie Monster and my daughter loved the unicorn . Mike was great also very nice. We enjoyed our ice cream date here ♥️
Megan
Creamistry offers a cool concept but, this location does not execute it well. The entire place smells like spoiled milk. The staff does not appear to care about keeping this place clean. I can’t imagine it gets a top health code rating.
Kari Jorgensen
Mike from Creamistry made us the perfect non-dairy cashew milk ice cream!! They were also super nice to my dog. 10/10
Phenomenal Goddess Supreme
Only because I really like this place and it's ice cream and recipes that I'm giving it a four stars. As for customer service, it could be a little bit better. I don't think that I should have to wait until I stand at the counter after walking in passing people who look me dead in my face just to say hello how are you doing after standing at the counter for a minute and a half. And when you're standing waiting on service or somebody to acknowledge you, that's a long time. So otherwise this would get like a two stars for customer service?
It was our first time ever trying this place. As soon as we walked in 4 employees just standing around on phones, it had a foul smell. Entire place was filthy. Milk was out containers were out, counters, tables & floors were all dirty. Fruits just sitting out. If I could put zero stars I would. All teens no adults. 3 guys just on phones & girl was doing orders by herself. Would never go back to this location.
Samantha White
probably the worst ice cream place I’ve visited. I walked in around 5 and the smell of sewage took over and while ordering I’m glancing at the floor and see a large spot of mold! How is this place not shut down?? expect to pay and arm an a leg for mediocre ice cream made in a shop filled with bugs and mold wish I could give this 0 stars. I used to love this play back in June but It’s gone down hill so fast.
Cory Labeau
Me and the wife have been wanting to try a place like this! Upon walking in there is a weird smell that just doesn't seem right. Especially because liquid nitrogen does not have a scent! There is no music or atmosphere! Upon walking up to the counter The person that took our orders seemed very disengaged. It's like she hated her job. The machines were extremely filthy but me and the wife have already paid for ice creams by the time we noticed. It was extremely off-putting. The tables that we set at while we waited for ice cream were very dirty. We just wanted to get our ice cream and leave as quickly as possible. Management really needs to take charge of this because it doesn't seem like there's any form of leadership at all! I gave one extra star to make it two stars because the ice cream wasn't bad It's just the environment and service was horrible.
mauro guzzini
Came in to this location and noticed how nasty the machines and prep area was.Employee was sitting doing nothing! Sad to see a good spot like this go down or even higher corporate administration not do anything about it!I wanted to order a waffle bowl with my ice cream and was told the waffle make was too dirty to use at the time! These mixers are the show of the concept and this is how they are kept!
Daniel S
We used to come here all the time and loved the ice cream. However, this is the second time we have come here with horrible customer service. The place is dark and poorly kept. Staff looks dead inside. They always say there is a 30 minute wait even though we are the only people in there. I will never be coming back. Management needs to be fired.
I’ve been to many Creamistry locations all over the country. Two Indian women were working at this location in Dallas. One obviously didn’t know what she was doing and the other was too busy on her phone to help. It’s a $10+ milkshake. This place will be closed soon with service like this. You can’t charge premium prices and delivery bad service. It is not a combination that works for long.
A year ago I remember loving this place. It’s sad that now as soon as you walk in, you can smell that things have taken a turn for the worst. Besides the terrible stench, it also just feels very dirty, not to mention the terrible customer service too. A great store manager who knows what Creamistry customers use to love needs to come in ASAP before the health inspector does.
Watching the ice cream get made is pretty cool. I loved being able to select a non-dairy milk and personalized my flavor and toppings. I ended up going with Captain crunch and it tasted just like Captain crunch.
Delicious flavors of creamy ice cream. Fun to watch. About $7 for a regular, $10 for a large.
Sure there are artisan ice cream shops all over Dallas, but if you’re wanting to feel like a kid and have blue ice cream, sprinkles, cookie dough, and all of the fun ice cream add-ins, this is your spot! The Greenville Avenue location (VERY different than The Union location Uptown) is our favorite one and we visit often! ? ?
Wish I had read the reviews first. The place was disgusting. Customer service was terrible, in fact one of the employees was just rude. None of the employees had good hygiene. Gloves touched the tablet/money, gloves touched the ice cream and equipment, gloves touched the headphones they all had in. And to top it off, the shake I had wasn’t very good. The only good part of the date was the smell of the pizza place next door lol
The ice cream was soooooo GREAT! My favorite was the Cookie Monster and my daughter loved the unicorn . Mike was great also very nice. We enjoyed our ice cream date here ♥️
Creamistry offers a cool concept but, this location does not execute it well. The entire place smells like spoiled milk. The staff does not appear to care about keeping this place clean. I can’t imagine it gets a top health code rating.
Mike from Creamistry made us the perfect non-dairy cashew milk ice cream!! They were also super nice to my dog. 10/10
Only because I really like this place and it's ice cream and recipes that I'm giving it a four stars. As for customer service, it could be a little bit better. I don't think that I should have to wait until I stand at the counter after walking in passing people who look me dead in my face just to say hello how are you doing after standing at the counter for a minute and a half. And when you're standing waiting on service or somebody to acknowledge you, that's a long time. So otherwise this would get like a two stars for customer service?
Restaurantji Recommends
It was our first time ever trying this place. As soon as we walked in 4 employees just standing around on phones, it had a foul smell. Entire place was filthy. Milk was out containers were out, counters, tables & floors were all dirty. Fruits just sitting out. If I could put zero stars I would. All teens no adults. 3 guys just on phones & girl was doing orders by herself. Would never go back to this location.
probably the worst ice cream place I’ve visited. I walked in around 5 and the smell of sewage took over and while ordering I’m glancing at the floor and see a large spot of mold! How is this place not shut down?? expect to pay and arm an a leg for mediocre ice cream made in a shop filled with bugs and mold wish I could give this 0 stars. I used to love this play back in June but It’s gone down hill so fast.
Me and the wife have been wanting to try a place like this! Upon walking in there is a weird smell that just doesn't seem right. Especially because liquid nitrogen does not have a scent! There is no music or atmosphere! Upon walking up to the counter The person that took our orders seemed very disengaged. It's like she hated her job. The machines were extremely filthy but me and the wife have already paid for ice creams by the time we noticed. It was extremely off-putting. The tables that we set at while we waited for ice cream were very dirty. We just wanted to get our ice cream and leave as quickly as possible. Management really needs to take charge of this because it doesn't seem like there's any form of leadership at all! I gave one extra star to make it two stars because the ice cream wasn't bad It's just the environment and service was horrible.
Came in to this location and noticed how nasty the machines and prep area was.Employee was sitting doing nothing! Sad to see a good spot like this go down or even higher corporate administration not do anything about it!I wanted to order a waffle bowl with my ice cream and was told the waffle make was too dirty to use at the time! These mixers are the show of the concept and this is how they are kept!
We used to come here all the time and loved the ice cream. However, this is the second time we have come here with horrible customer service. The place is dark and poorly kept. Staff looks dead inside. They always say there is a 30 minute wait even though we are the only people in there. I will never be coming back. Management needs to be fired.
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