Dunkin'

13535 Preston Rd, Dallas
(972) 239-1700

Recent Reviews

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Maria Tovar

It was my first time at Dunkin yesterday, lady taking my order in the drive thru was rushing my order and when I got to the window she looks frustrated. Made no big deal about it figured she wasn’t having a good day. I went again this morning and got the same service she rushed my order and had an attitude, once I got to the window I was already upset with the attitude she gave me. To top it off she said very loud and clear “UGH I HAVE A HEADACHE “ like ok I get you don’t feel good but should’ve stayed home instead of bring that nasty attitude to work and let it out on PAYING CUSTOMERS.

Food: 2

Service: 1

Tahlana Smith

I do NOT leave google reviews, so the fact that I’m compelled to is telling.

This location is constantly out of half of their menu, however, I can understand that is not the fault of any of the present employees.

It’s the service that is the issue. At the drive-through I have gotten nothing but attitude every time I’ve gone. Little mistakes here and there are normal I completely get it. But when I very patiently bring a mistake to their attention and they have the audacity to look and talk to me crazy instead of owning up. That’s insane. I (again) do not leave Google reviews, but I genuinely do not recommend this location until they’ve had some kind of customer service training. It’s ridiculous.

Atmosphere: 1

Food: 2

Service: 1

Troy Warren

The girl with the blonde braids working the drive thru- very nasty and very rude.

Food: 3

Service: 1

Brian Fairchild

Great tasting coffee and friendly staff ☕️ 👌

Priscilla

Very nice and thoughtful employees. Creating a fun atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Dana Branch

Stopped by hear for breakfast and been going to the toilet and burping a funky egg smell since I left. ABSOLUTELY DO NOT GO HERE TO EAT. YUCK

Mariaona Jones

The pasta sauce was rich.

Luz Zenith Nakur R

No wonder why this store has bad reviews, staff is super rude and rush you to order don’t even let you speak

Patrice Campbell

Great service! DJ, the new manager, introduced himself and took my order. Order was made fast and you can tell there was good communication/vibes amongst the staff. Will definitely be back :)

Atmosphere: 5

Food: 5

Service: 5

AE TAX SERVICES CPA

The coffee is good

Atmosphere: 5

Food: 5

Service: 5

Thuan Truong

The bread was warm and fresh.

Cynthia Santiago

Although gentleman at the take out window was very kind, his nails were dirty and long. Not a good thing to see when you are serving food.

Atmosphere: 3

Food: 3

Service: 3

tiara dolce

Great location, staff is hard working and gives great customer service. Hazelnut latte & bacon, egg, & cheese bagel were so yummy,

Atmosphere: 5

Food: 5

Service: 5

sai manas sagar

This is the worst Dunkin’ Donuts branch I have ever visited . They don’t even know what order Did a customer asked and mainly there’s a lady at the drive thru, she’s so rude and doesn’t know how to behave with the customers. I suggest anyone who are Dunkin’ fans don’t visit this branch it’s ah waste of time and money.

Atmosphere: 1

Food: 2

Service: 1

katy valle

This place is honestly so bad!! My baby has been fighting food poisoning over a donut she ate at 10am from this place. Yall. need to be closed for selling shitty old food!!!!

Atmosphere: 1

Food: 1

Service: 1

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