This is the worst ductch bros and is not the drinks is this dame lazy people easily you wait 20-30 minutes in line
Atmosphere: 1
Food: 5
Service: 1
Kelsey Zoey
We appreciated the kind service.
Ieuan Lopez
As someone who recently converted to Dutch Bros from another coffee brand, I really wanted this to be my new go-to for my morning routine. The drinks are fun, the brand is upbeat, and I love the energy — but the mobile order-ahead experience has been a consistent letdown.
I typically place my order between 7:30–8:00 AM and use the app, which says my drink will be ready in 10–15 minutes. That’s never the case. I’ve waited over 40 minutes multiple times, and on two separate occasions in the last 30 days, I’ve actually had to leave without my order because it still wasn’t ready over an hour later — and I couldn’t risk being late to work.
To make it worse: One time I went back later to see if it could be remade and was met with a very dismissive attitude from the young staff. Today, no one was present when I arrived, their system was down, and they had no record of my order. I had placed it 20 minutes in advance. Again, I was charged. Again, I left empty-handed.
Dutch Bros has a loyal vibe and passionate following, but this kind of inconsistency makes it hard to stay loyal as a working professional trying to keep a schedule. I don’t expect perfection, but I do expect some ownership when things go wrong — or at the very least, not being charged for drinks I never received.
There’s so much potential here. Please invest in improving the mobile ordering experience and training your staff on better customer service for order mishaps. I’d love to keep you as part of my mornings — but right now, you’re making me late and leaving me caffeineless
Atmosphere: 3
Food: 4
Service: 2
Melih Akkecili
Don't come here, I waited for 45 minutes. but the employees are polite
Dutch Bros is my go to spot, the employees there are amazing and so friendly!
Atmosphere: 5
Food: 5
Service: 5
Boa is a great manager she really set the tone
Atmosphere: 5
Food: 5
Service: 5
It is a good place. Boa Sowers sets the tone as the manager.
Atmosphere: 5
Food: 5
Service: 5
Had great service today and my drink was so good!!
Atmosphere: 4
Service: 5
Good lunch specials available.
This was my 1st time here. I tried the Carmel Pumpkin Brulee Breve and it wasn't bad at all.
Atmosphere: 5
Service: 5
Recommended dishes: Caramelizer
I need to speak to whoever is in charge of hiring. Impeccable service, especially in a time where the service industry is declining. Very impressed.
Atmosphere: 5
Food: 5
Service: 5
If you can’t Dutch yourself how da’ell ya gonna Dutch anybody else…muah Amen!
Atmosphere: 5
Food: 5
Service: 5
Jacob took my order and was very pleased and thanked me for coming.
Atmosphere: 5
Food: 5
Service: 5
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
good place to have a morning coffee!
Atmosphere: 5
Food: 5
Service: 5
This is the worst ductch bros and is not the drinks is this dame lazy people easily you wait 20-30 minutes in line
Atmosphere: 1
Food: 5
Service: 1
We appreciated the kind service.
As someone who recently converted to Dutch Bros from another coffee brand, I really wanted this to be my new go-to for my morning routine. The drinks are fun, the brand is upbeat, and I love the energy — but the mobile order-ahead experience has been a consistent letdown.
I typically place my order between 7:30–8:00 AM and use the app, which says my drink will be ready in 10–15 minutes. That’s never the case. I’ve waited over 40 minutes multiple times, and on two separate occasions in the last 30 days, I’ve actually had to leave without my order because it still wasn’t ready over an hour later — and I couldn’t risk being late to work.
To make it worse: One time I went back later to see if it could be remade and was met with a very dismissive attitude from the young staff. Today, no one was present when I arrived, their system was down, and they had no record of my order. I had placed it 20 minutes in advance. Again, I was charged. Again, I left empty-handed.
Dutch Bros has a loyal vibe and passionate following, but this kind of inconsistency makes it hard to stay loyal as a working professional trying to keep a schedule. I don’t expect perfection, but I do expect some ownership when things go wrong — or at the very least, not being charged for drinks I never received.
There’s so much potential here. Please invest in improving the mobile ordering experience and training your staff on better customer service for order mishaps. I’d love to keep you as part of my mornings — but right now, you’re making me late and leaving me caffeineless
Atmosphere: 3
Food: 4
Service: 2
Don't come here, I waited for 45 minutes. but the employees are polite
Atmosphere: 4
Food: 1
Service: 5
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