15 minutes to get one drink. We cashed out before we ordered and went to the finch! That was fab. Don't waste your time here.
Atmosphere: 1
Service: 1
Preston Sanderson
BEST PART WAS THE VALET. I went to the lumen this evening for dinner with some colleagues to celebrate a birthday. I got to the lumen at 5:00 PM and walked into the restaurant which had two tables seated. I waited for 10 minutes at the host stand until I was told to take a seat anywhere. I waited for 15 minutes before I got up to ask for a menu. The Lumen has a happy hour but the prices were not honored. After no service for 30 minutes I asked to order and the food was way below par. I thought this would be a good place to get dinner. PATRONS BEWARE!!! And watch out for bugs at the bar.
Atmosphere: 1
Food: 1
Service: 1
Peter McCormick
Terrible food. Go anywhere but here. Waiter ran around trying to help everybody but Understaffed. Too bad this great location isn’t better.
Atmosphere: 4
Food: 1
Service: 3
Allen
What a horrible experience. The Front Room used to be a great place. Then a Chicago hedge fund bought the hotel. The place is understaffed and the quality has really suffered. It's across the street from a major university so they have a semi captive audience. But there are MUCH better places less than 5 minute away. Truly tragic what's happened to this place.
Eric Baemayr
Avoid this place like the black plague. They seated us in the middle of the restaurant, during an event so we literally had people surrounding us standing with their butts in our face as we were eating, having to scream to each other across the table to hear each other. Finally picked up our plates and drinks ourselves and walked to another section of the restaurant.Valet followed me to my car and harassed me about tips. Took my phone out of my hand, entered his number, pulled up apple pay and told me "he has 4 baby mommas to feed". Felt INCREDIBLY uncomfortable having this guy follow me to my car let alone give him my keys for a revisit (which is never happening).This place should be shut down.
Parking: Valet followed me to my car and harassed me about tips. Took my phone out of my hand, entered his number, pulled up apple pay and told me "he has 4 baby mommas to feed". Felt INCREDIBLY uncomfortable having this guy follow me to my car let alone give him my keys for a revisit (which is never happening).
Atmosphere: 1
Food: 1
Service: 1
Keeley Shea
Rude staff no hi or welcome when I walked in, waited 5 mins to be acknowledged and had to grab my own menu, blonde bartender refused to serve me because I lost my id even though I had a formprovided by the government as a replacement until my new id comes in the mail ? I have never been denied service with this form since I lost my id a week ago, please retrain servers very rude behavior and entitledness
Atmosphere: 1
Food: 1
Service: 1
Claire Doutre
Service for dinner is really bad. One of the staff is really mean and rude to people. Service is so slow for mediocre food. It’s unclear if we seat ourselves or if we need to wait for a host. When someone finally noticed us they told us to seat ourselves and then proceeded to make us wait another 15 min to get us menus. While taking order the staff made rude comments and seemed to not be familiar with the menu themselves. The food took a good hour and when we asked about the food coming soon we were given a rude answer that there was only one person serving everyone which was not true. That same person was very slow in doing busy work around the restaurant.our food arrived cold and had been likely waiting for a while but no one could be bothered to bring it to us.
Atmosphere: 1
Food: 1
Service: 1
Besa Mixha
I came for breakfast here and my server Kai was fantastic! Food and service were incredible! Recommend this place and having Kai as your server.
Atmosphere: 5
Food: 5
Service: 5
Do not order the zucchini appetizer. It was not very good and definitely not worth the money. There were only four little quarter-inch slices for $10, and the quality was just not there. The arancini were great, though, so order those instead!
MayLinh Dom
I’m staying at the Lumen for work and was hoping to get some soup for dinner. I call the restaurant, was routed to the front desk and told the restaurant does not have a number and that I will have to walk downstairs. I walk down and wait at the hostess stand for five minutes before a bartender gives me a funny look for waiting. I say aloud that I thought a hostess would be up here for me to talk to. She told me to take a seat anywhere. I explained that I just want to order takeout and wondering what the soup is for the night. She says she will check and does not get back to me. Another bartender walks up to me and asks what I would like. I explain I just want to know what soup they have for take out. He says he will check. I watch as both bartenders do busy work around the restaurant for about 15 minutes before getting fed up and leaving. Mind you- there were only a handful of people in the restaurant. It was not busy AT ALL.
The bar and bartender are the only things keeping this at at 2 star rating. The bartender was good and made a very good old fashioned.The kitchen was a joke. The fries were burnt. The burger and chicken sandwich were okay at best. Everything from the kitchen was over priced. It was 8pm on Friday night, less than 10 people in the restaurant and our food came out slowly and, as I said previously, the fries were burnt to a crisp.I am extremely unhappy with the price of this meal. We paid $125, before tip, for an unsatisfactory meal and 4 total cocktails. They need to do better.
Atmosphere: 2
Food: 1
Service: 3
Kasey Morse
Bartenders are good, but the food is not. Very limited food menu for dinner and what they do offer is not good.
Atmosphere: 4
Food: 1
Service: 4
NaGuanda Nobles
The menu online is different. We looked at the menu (while driving in the area) before deciding to dine there and had to change based on the menu we were given, which was limited. The food was fine, just not what we thought we were getting.
Atmosphere: 4
Food: 3
Service: 4
Fernande simeon
I did not enjoy the food. Too much salt, and the food was also cold. I have a problem enjoying food in Texas, period, because of too much salt. Please do not put salt in my food; I will add salt. Thanks.
15 minutes to get one drink. We cashed out before we ordered and went to the finch! That was fab. Don't waste your time here.
Atmosphere: 1
Service: 1
BEST PART WAS THE VALET.
I went to the lumen this evening for dinner with some colleagues to celebrate a birthday. I got to the lumen at 5:00 PM and walked into the restaurant which had two tables seated. I waited for 10 minutes at the host stand until I was told to take a seat anywhere. I waited for 15 minutes before I got up to ask for a menu. The Lumen has a happy hour but the prices were not honored. After no service for 30 minutes I asked to order and the food was way below par. I thought this would be a good place to get dinner. PATRONS BEWARE!!! And watch out for bugs at the bar.
Atmosphere: 1
Food: 1
Service: 1
Terrible food. Go anywhere but here. Waiter ran around trying to help everybody but Understaffed. Too bad this great location isn’t better.
Atmosphere: 4
Food: 1
Service: 3
What a horrible experience. The Front Room used to be a great place. Then a Chicago hedge fund bought the hotel. The place is understaffed and the quality has really suffered. It's across the street from a major university so they have a semi captive audience. But there are MUCH better places less than 5 minute away. Truly tragic what's happened to this place.
Avoid this place like the black plague. They seated us in the middle of the restaurant, during an event so we literally had people surrounding us standing with their butts in our face as we were eating, having to scream to each other across the table to hear each other. Finally picked up our plates and drinks ourselves and walked to another section of the restaurant.Valet followed me to my car and harassed me about tips. Took my phone out of my hand, entered his number, pulled up apple pay and told me "he has 4 baby mommas to feed". Felt INCREDIBLY uncomfortable having this guy follow me to my car let alone give him my keys for a revisit (which is never happening).This place should be shut down.
Parking: Valet followed me to my car and harassed me about tips. Took my phone out of my hand, entered his number, pulled up apple pay and told me "he has 4 baby mommas to feed". Felt INCREDIBLY uncomfortable having this guy follow me to my car let alone give him my keys for a revisit (which is never happening).
Atmosphere: 1
Food: 1
Service: 1
Rude staff no hi or welcome when I walked in, waited 5 mins to be acknowledged and had to grab my own menu, blonde bartender refused to serve me because I lost my id even though I had a formprovided by the government as a replacement until my new id comes in the mail ? I have never been denied service with this form since I lost my id a week ago, please retrain servers very rude behavior and entitledness
Atmosphere: 1
Food: 1
Service: 1
Service for dinner is really bad. One of the staff is really mean and rude to people. Service is so slow for mediocre food. It’s unclear if we seat ourselves or if we need to wait for a host. When someone finally noticed us they told us to seat ourselves and then proceeded to make us wait another 15 min to get us menus. While taking order the staff made rude comments and seemed to not be familiar with the menu themselves. The food took a good hour and when we asked about the food coming soon we were given a rude answer that there was only one person serving everyone which was not true. That same person was very slow in doing busy work around the restaurant.our food arrived cold and had been likely waiting for a while but no one could be bothered to bring it to us.
Atmosphere: 1
Food: 1
Service: 1
I came for breakfast here and my server Kai was fantastic! Food and service were incredible! Recommend this place and having Kai as your server.
Atmosphere: 5
Food: 5
Service: 5
Do not order the zucchini appetizer. It was not very good and definitely not worth the money. There were only four little quarter-inch slices for $10, and the quality was just not there. The arancini were great, though, so order those instead!
I’m staying at the Lumen for work and was hoping to get some soup for dinner. I call the restaurant, was routed to the front desk and told the restaurant does not have a number and that I will have to walk downstairs. I walk down and wait at the hostess stand for five minutes before a bartender gives me a funny look for waiting. I say aloud that I thought a hostess would be up here for me to talk to. She told me to take a seat anywhere. I explained that I just want to order takeout and wondering what the soup is for the night. She says she will check and does not get back to me. Another bartender walks up to me and asks what I would like. I explain I just want to know what soup they have for take out. He says he will check. I watch as both bartenders do busy work around the restaurant for about 15 minutes before getting fed up and leaving. Mind you- there were only a handful of people in the restaurant. It was not busy AT ALL.
Service: 1
Restaurantji Recommends
Very pretty hotel, right by SMU.
Atmosphere: 5
Food: 5
Service: 5
The bar and bartender are the only things keeping this at at 2 star rating. The bartender was good and made a very good old fashioned.The kitchen was a joke. The fries were burnt. The burger and chicken sandwich were okay at best. Everything from the kitchen was over priced. It was 8pm on Friday night, less than 10 people in the restaurant and our food came out slowly and, as I said previously, the fries were burnt to a crisp.I am extremely unhappy with the price of this meal. We paid $125, before tip, for an unsatisfactory meal and 4 total cocktails. They need to do better.
Atmosphere: 2
Food: 1
Service: 3
Bartenders are good, but the food is not. Very limited food menu for dinner and what they do offer is not good.
Atmosphere: 4
Food: 1
Service: 4
The menu online is different. We looked at the menu (while driving in the area) before deciding to dine there and had to change based on the menu we were given, which was limited. The food was fine, just not what we thought we were getting.
Atmosphere: 4
Food: 3
Service: 4
I did not enjoy the food. Too much salt, and the food was also cold. I have a problem enjoying food in Texas, period, because of too much salt. Please do not put salt in my food; I will add salt. Thanks.
Atmosphere: 3
Food: 2
Service: 2
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